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Tigris Enterprises, Inc

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Reviews Tigris Enterprises, Inc

Tigris Enterprises, Inc Reviews (8)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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The item the customer was looking for was a closeout sale item which was no longer available for sale by ***We offered the customer the same glasses with additional discount rate but he was looking to match the sellout price which we were not able to do for a
good business reasonsWe feel we treated the customer appropriately and professionally, provided him detailed explanation and offered him an alternative resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I have never complained saying my vision was blurry or needed to re-examined. I actually quite frankly stated that my vision was fine and that my old glasses ordered from [redacted] still worked fine and I did not want to get my vision retested as my first lenses were fine. I was never offered 50% off I was told I would have to pay the total cost for lenses replaced and by this point of going back and forth for over 3 months I was exhausted with dealing with your company and took them to [redacted] to fix the lenses, to which the licensed optician confirmed that the lenses placed in my frame by your company were the INCORRECT prescription. My prescription has NOT changed. And the lense material was not the problem, my prescription is very mild. I have the old lenses in my property and can gladly use them as evidence that the improper prescription was made. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:
Dear [redacted], We here at [redacted] always strive to make all our customers happy! We manufactured your lens based on the prescription provided by you . Based on your situation we refunded your lens payment you had maid to [redacted] since you stated that you had to remake lenses elsewhere. Your funds were returned on April [redacted], 2015. Thank you again for shopping with [redacted]!

The business has responded.  Please see below:
Thank you for shopping with [redacted], you placed an order with us on December [redacted], 2014. It is our busiest...

time of the year due to the holidays. A lot of manufacturers, lens labs, doctor offices and even us are closed on major holidays. You had purchased a Ray Ban RX5154 Clubmaster Eyeglasses with us in color 2000 black in eye size 49-21-140, as you can see a copy below for a balance of $131.75. You sent an email requesting for a price match due to our prices already at its lowest, we couldn't do the price match but as a courtesy we did give you a coupon discount of 15% off your entire prescription order. Closing email a reminder was sent out reminding you please do not forget to just send us a copy of your faxed prescription and PD for expedited shipping. [redacted]
[redacted] DISCOUNTS [redacted]
[redacted] Frame ordered; it normally would take an estimation of 1-3 business days to get our packages from the manufacturer. The manufacturer was closed on days December [redacted] 2014 to January [redacted]. Also all [redacted] postal and [redacted] were closed January [redacted], 2015 so we did not receive any packages till the following business day Friday, January [redacted], 2015. After receiving it we then had your frame ready to ship to the lab, but sadly were placed on hold at that time. Our customer service girls called for one week your doctor’s office different timings, doctor’s office was closed. Following week a finally someone picked up and we requested for your prescription, they said they would fax it. After calling back 2 or 3 times after not receiving a fax, we decided to get in touch with you. We had called you on the phone left a voice mail and emailed you as well letting you know we did not hear from your doctor’s office as yet. Finally, you mailed us a copy of your prescription on February [redacted], 2015 after you got in touch with them. Your frame was already shipped to the lab, so as soon as we received your prescription that too was faxed over to our lab where your lenses were ordered, cut and inspected. Your frame was shipped out to you finally on February [redacted], 2015. We upgraded your shipping from Free to [redacted] Priority shipping [2-day shipping] you received them on February [redacted], 2015. See below the tracking number: Tracking Number: [redacted] On February [redacted], you called in and spoke to one of our representatives telling her your vision was blurry and you couldn't see. You felt your doctor’s office gave you the wrong prescription; you wanted to get it retested. We said that is fine, the representative also recommended going ahead and having your doctor re-examine your eyes and the lenses we did. If it’s an error our end due to the prescription mailed over to us, we would've had gladly re-do the lenses over and cover it in full with no additional charge to you. But if it’s an error on either you as the customer or your doctor the redo would be done over based upon our Return Policy [[redacted] ] 50% off of redo lenses + customer is responsible for shipping and handling both ways. She also suggested if the prescription is correct that it may be the material you were having an allergic reaction to you and offered a 50% discount to do the lenses over and you had also wanted to upgrade your lenses as well. You said you would contact us back in 2 weeks time to give us an update and as a courtesy [redacted] would send you a return shipping label to retrieve your frames for do over where you were quoted a price of [$70 discount for new lenses and an upgrade you had requested as well]. Two weeks past we did not hear from you accept for when we received a complaint from Revdex.com, we were curious to what we have done wrong. Here at [redacted], we always do our best to make all our customers happy and satisfied. We go the extra mile to do so, please let us know what we can do to make you happy.

Review: Ordered frames and lenses (HD with digital manufacturing). These types of lenses are supposed to be better for clarity compared to standard methods. I gave them the exact prescription (emailed copy from local eye doctor). However, they were not clear at all. When I went to my local eye doctor to confirm their work, the lenses were not correct. I sent them back for a redo. They then told me they had shipped back to me on a given date (got the [redacted] email), but it reality they didn't ship them for an additional 5 days. As such, it has been well over a month and I have yet to get them with correct vision. I would not use this service, as you are wasting your time. I have ordered from other online vendors with far greater success. Only chose this place for the new digital lenses. The replacement glasses arrived and they are even worse in their prescription than the first. I communicated with the vendor and they want me, once again, to visit a local doctor to confirm the glasses. This is an additional cost and time that I shouldn't have to do. They are unwilling to work with customers.Desired Settlement: They need to refund my entire purchase price of $413.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Company does not want to honor posted price for frames listed on site. I was contacted by their customer support and was told I was mis informed and there for my order had been cancelled. I was directed by customer service to a link of the same model glasses but in a different color scheme and was told that they don't sell them for anything less that the posted price of that specific color scheme. I replied to them with a screen shot of their posted price which stated in different methods("your price 200.00 & 62% off) the specific frame I wanted to purchase was at a discounted price and asked how is that mis informed. Then I was replied from MYglasses that this was a price set for 3 glasses that they no longer had although there was never any indication on their site of limited quantities. At this point this situation seemed to me like a bait-and-switch scheme in which I let them know how I felt. I was only given an apology and seemed that there was nothing else possible for them to resolve.Desired Settlement: I would like for MYglasses to honor their advertised price.

Business

Response:

The item the customer was looking for was a closeout sale item which was no longer available for sale by [redacted]. We offered the customer the same glasses with additional discount rate but he was looking to match the sellout price which we were not able to do for a good business reasons. We feel we treated the customer appropriately and professionally, provided him detailed explanation and offered him an alternative resolution.

Review: I purchased what appeared to be Ray Ban club master optical glasses in December. After my doctor's office made several attempts to fax them my prescription, they claimed for several weeks to have never received it. Finally, frustrated, I had my prescription mailed to them. When I finally received the glasses in late February, they were the incorrect prescription. When I asked customer service about this they claimed to read the correct prescription back to me, and said it was the type of lenses that needed to be changed and that I would have to further pay more for new lenses. Total scam to try and get me to pay more for the glasses as a means to add to the price of their supposed discounts. Shady business. When I took the frames to a local [redacted] optician he said that the lenses they put in were INCORRECT to my prescription as I had told them earlier, and that because my prescription is rather mild (for night driving), that it was in fact NOT due to the lens material. Now I am out another $70 on new lenses, and I doubt the frames are authentic.

Business

Response:

The business has responded. Please see below:Thank you for shopping with [redacted]! [redacted], you placed an order with us on December [redacted], 2014. It is our busiest time of the year due to the holidays. A lot of manufacturers, lens labs, doctor offices and even us are closed on major holidays. You had purchased a Ray Ban RX5154 Clubmaster Eyeglasses with us in color 2000 black in eye size 49-21-140, as you can see a copy below for a balance of $131.75. You sent an email requesting for a price match due to our prices already at its lowest, we couldn't do the price match but as a courtesy we did give you a coupon discount of 15% off your entire prescription order. Closing email a reminder was sent out reminding you please do not forget to just send us a copy of your faxed prescription and PD for expedited shipping. [redacted]

[redacted] DISCOUNTS [redacted]

[redacted] Frame ordered; it normally would take an estimation of 1-3 business days to get our packages from the manufacturer. The manufacturer was closed on days December [redacted] 2014 to January [redacted]. Also all [redacted] postal and [redacted] were closed January [redacted], 2015 so we did not receive any packages till the following business day Friday, January [redacted], 2015. After receiving it we then had your frame ready to ship to the lab, but sadly were placed on hold at that time. Our customer service girls called for one week your doctor’s office different timings, doctor’s office was closed. Following week a finally someone picked up and we requested for your prescription, they said they would fax it. After calling back 2 or 3 times after not receiving a fax, we decided to get in touch with you. We had called you on the phone left a voice mail and emailed you as well letting you know we did not hear from your doctor’s office as yet. Finally, you mailed us a copy of your prescription on February [redacted], 2015 after you got in touch with them. Your frame was already shipped to the lab, so as soon as we received your prescription that too was faxed over to our lab where your lenses were ordered, cut and inspected. Your frame was shipped out to you finally on February [redacted], 2015. We upgraded your shipping from Free to [redacted] Priority shipping [2-day shipping] you received them on February [redacted], 2015. See below the tracking number: Tracking Number: [redacted]

[redacted] On February [redacted], you called in and spoke to one of our representatives telling her your vision was blurry and you couldn't see. You felt your doctor’s office gave you the wrong prescription; you wanted to get it retested. We said that is fine, the representative also recommended going ahead and having your doctor re-examine your eyes and the lenses we did. If it’s an error our end due to the prescription mailed over to us, we would've had gladly re-do the lenses over and cover it in full with no additional charge to you. But if it’s an error on either you as the customer or your doctor the redo would be done over based upon our Return Policy [[redacted] ] 50% off of redo lenses + customer is responsible for shipping and handling both ways. She also suggested if the prescription is correct that it may be the material you were having an allergic reaction to you and offered a 50% discount to do the lenses over and you had also wanted to upgrade your lenses as well. You said you would contact us back in 2 weeks time to give us an update and as a courtesy [redacted] would send you a return shipping label to retrieve your frames for do over where you were quoted a price of [$70 discount for new lenses and an upgrade you had requested as well]. Two weeks past we did not hear from you accept for when we received a complaint from Revdex.com, we were curious to what we have done wrong. Here at [redacted], we always do our best to make all our customers happy and satisfied. We go the extra mile to do so, please let us know what we can do to make you happy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have never complained saying my vision was blurry or needed to re-examined. I actually quite frankly stated that my vision was fine and that my old glasses ordered from [redacted] still worked fine and I did not want to get my vision retested as my first lenses were fine. I was never offered 50% off I was told I would have to pay the total cost for lenses replaced and by this point of going back and forth for over 3 months I was exhausted with dealing with your company and took them to [redacted] to fix the lenses, to which the licensed optician confirmed that the lenses placed in my frame by your company were the INCORRECT prescription. My prescription has NOT changed. And the lense material was not the problem, my prescription is very mild. I have the old lenses in my property and can gladly use them as evidence that the improper prescription was made.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below:Dear [redacted], We here at [redacted] always strive to make all our customers happy! We manufactured your lens based on the prescription provided by you . Based on your situation we refunded your lens payment you had maid to [redacted] since you stated that you had to remake lenses elsewhere. Your funds were returned on April [redacted], 2015. Thank you again for shopping with [redacted]!

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Description: OPTICAL GOODS-RETAIL, SUNGLASSES, EYEGLASS SUPPLIERS

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