The business has responded Please see below: Thank you for shopping with [redacted] ! [redacted] , you placed an order with us on December ***, It is our busiest time of the year due to the holidaysA lot of manufacturers, lens labs, doctor offices and even us are closed on major holidaysYou had purchased a Ray Ban RXClubmaster Eyeglasses with us in color black in eye size 49-21-140, as you can see a copy below for a balance of $You sent an email requesting for a price match due to our prices already at its lowest, we couldn't do the price match but as a courtesy we did give you a coupon discount of 15% off your entire prescription orderClosing email a reminder was sent out reminding you please do not forget to just send us a copy of your faxed prescription and PD for expedited shipping [redacted] DISCOUNTS [redacted] Frame ordered; it normally would take an estimation of 1-business days to get our packages from the manufacturerThe manufacturer was closed on days December [redacted] to January ***Also all [redacted] postal and [redacted] were closed January ***, so we did not receive any packages till the following business day Friday, January ***, After receiving it we then had your frame ready to ship to the lab, but sadly were placed on hold at that timeOur customer service girls called for one week your doctor’s office different timings, doctor’s office was closedFollowing week a finally someone picked up and we requested for your prescription, they said they would fax itAfter calling back or times after not receiving a fax, we decided to get in touch with youWe had called you on the phone left a voice mail and emailed you as well letting you know we did not hear from your doctor’s office as yetFinally, you mailed us a copy of your prescription on February ***, after you got in touch with themYour frame was already shipped to the lab, so as soon as we received your prescription that too was faxed over to our lab where your lenses were ordered, cut and inspectedYour frame was shipped out to you finally on February ***, We upgraded your shipping from Free to [redacted] Priority shipping [2-day shipping] you received them on February ***, See below the tracking number: Tracking Number: [redacted] On February ***, you called in and spoke to one of our representatives telling her your vision was blurry and you couldn't seeYou felt your doctor’s office gave you the wrong prescription; you wanted to get it retestedWe said that is fine, the representative also recommended going ahead and having your doctor re-examine your eyes and the lenses we didIf it’s an error our end due to the prescription mailed over to us, we would've had gladly the lenses over and cover it in full with no additional charge to youBut if it’s an error on either you as the customer or your doctor the redo would be done over based upon our Return Policy [ [redacted] ] 50% off of redo lenses + customer is responsible for shipping and handling both waysShe also suggested if the prescription is correct that it may be the material you were having an allergic reaction to you and offered a 50% discount to do the lenses over and you had also wanted to upgrade your lenses as wellYou said you would contact us back in weeks time to give us an update and as a courtesy [redacted] would send you a return shipping label to retrieve your frames for do over where you were quoted a price of [$discount for new lenses and an upgrade you had requested as well]Two weeks past we did not hear from you accept for when we received a complaint from Revdex.com, we were curious to what we have done wrongHere at [redacted] , we always do our best to make all our customers happy and satisfiedWe go the extra mile to do so, please let us know what we can do to make you happy
The business has responded Please see below: Dear [redacted] , We here at [redacted] always strive to make all our customers happy! We manufactured your lens based on the prescription provided by you Based on your situation we refunded your lens payment you had maid to [redacted] since you stated that you had to remake lenses elsewhereYour funds were returned on April ***, Thank you again for shopping with [redacted] !
The business has responded Please see below: Thank you for shopping with [redacted] ! [redacted] , you placed an order with us on December ***, It is our busiest time of the year due to the holidaysA lot of manufacturers, lens labs, doctor offices and even us are closed on major holidaysYou had purchased a Ray Ban RXClubmaster Eyeglasses with us in color black in eye size 49-21-140, as you can see a copy below for a balance of $You sent an email requesting for a price match due to our prices already at its lowest, we couldn't do the price match but as a courtesy we did give you a coupon discount of 15% off your entire prescription orderClosing email a reminder was sent out reminding you please do not forget to just send us a copy of your faxed prescription and PD for expedited shipping [redacted] DISCOUNTS [redacted] Frame ordered; it normally would take an estimation of 1-business days to get our packages from the manufacturerThe manufacturer was closed on days December [redacted] to January ***Also all [redacted] postal and [redacted] were closed January ***, so we did not receive any packages till the following business day Friday, January ***, After receiving it we then had your frame ready to ship to the lab, but sadly were placed on hold at that timeOur customer service girls called for one week your doctor’s office different timings, doctor’s office was closedFollowing week a finally someone picked up and we requested for your prescription, they said they would fax itAfter calling back or times after not receiving a fax, we decided to get in touch with youWe had called you on the phone left a voice mail and emailed you as well letting you know we did not hear from your doctor’s office as yetFinally, you mailed us a copy of your prescription on February ***, after you got in touch with themYour frame was already shipped to the lab, so as soon as we received your prescription that too was faxed over to our lab where your lenses were ordered, cut and inspectedYour frame was shipped out to you finally on February ***, We upgraded your shipping from Free to [redacted] Priority shipping [2-day shipping] you received them on February ***, See below the tracking number: Tracking Number: [redacted] On February ***, you called in and spoke to one of our representatives telling her your vision was blurry and you couldn't seeYou felt your doctor’s office gave you the wrong prescription; you wanted to get it retestedWe said that is fine, the representative also recommended going ahead and having your doctor re-examine your eyes and the lenses we didIf it’s an error our end due to the prescription mailed over to us, we would've had gladly the lenses over and cover it in full with no additional charge to youBut if it’s an error on either you as the customer or your doctor the redo would be done over based upon our Return Policy [ [redacted] ] 50% off of redo lenses + customer is responsible for shipping and handling both waysShe also suggested if the prescription is correct that it may be the material you were having an allergic reaction to you and offered a 50% discount to do the lenses over and you had also wanted to upgrade your lenses as wellYou said you would contact us back in weeks time to give us an update and as a courtesy [redacted] would send you a return shipping label to retrieve your frames for do over where you were quoted a price of [$discount for new lenses and an upgrade you had requested as well]Two weeks past we did not hear from you accept for when we received a complaint from Revdex.com, we were curious to what we have done wrongHere at [redacted] , we always do our best to make all our customers happy and satisfiedWe go the extra mile to do so, please let us know what we can do to make you happy
The business has responded Please see below: Dear [redacted] , We here at [redacted] always strive to make all our customers happy! We manufactured your lens based on the prescription provided by you Based on your situation we refunded your lens payment you had maid to [redacted] since you stated that you had to remake lenses elsewhereYour funds were returned on April ***, Thank you again for shopping with [redacted] !