Tilco Vanguard Inc

I am rejecting this response because: REU refuses to work with it's customers. Charging a person at the same time of issuing the initial state is a rip of. People who are living off their Social Security have set Pat Date and they refuse to change the due date so the elderly are not permanently with a $late fee. REU is basically forcing us to move out of Redding

I am rejecting this response because: As requested by Redding Utilities, they have received in writing a statement that I was not living there at time of billingNow they want more because the statement was giving to themAs I told them I have no utilities in my name as I was living with someone elseThey knew this and said they needed a statement stating I was living somewhere elseAnd this I gave themWhen someone moves in with someone that already has all utilities in their name they do not always have the person who moved in with them sign a rental agreementDoes every boyfriend and girlfriend that move in together always sign a rental agreementNo, not alwaysDo relatives that move in with another relative always have a rental agreementNo, not alwaysDo friends that move in with friends always have a signed rental agreement? No, not alwaysThey received what they asked for a statement saying I was living somewhere elseWhen I provided this to them they now want something differentI also have a signed statement stating I was living with another person from Jan to April (Which I can also get a signed statement.) Then With *** *** from April to November at which time I moved into my own placeThey are the ones with conflicting statementsAnd as stated before they are charging late charges on a deceased persons account which is also illegal

In response to the complaint filed by *** *** on June 23, 2017: The customer has been in contact with City of Redding Customer Service Representatives and as well as Customer Service Supervisors and her options have been explained in detailDue to the City of Redding's Privacy Policy,
no additional information regarding the customer's account can be released or discussed in this forum. Thank you, City of Redding Utilities

I am rejecting this response because: I am giving Revdex.com permission to have access to my account at Redding Electric to look into this materIn closed the authorization form and copies of my previous bills

After review of the account in question, customer was advised correct information stated in City of Redding Council Policy *** * ***Please review our Disclosure Notice for a summary of our Utility Customer Service policies, payment and financial assistance options, billing and collection
process, utility fees and charges, and other important informationThis is located on our website at reupower.com and is also accessible from the City's website at cityofredding.org We have mailed out an itemized statement as customer requested Due to the City of Redding's Privacy Policy no additional information regarding the customer's account can be released or discussed in this forum

Due to the City of Redding’s Privacy Policy, no additional information regarding the customer’s account can be released or discussed in this forumI have attached a flyer we hand out to customers explaining our process. Also more information can be seen by going to our website and reviewing
the City Council Policy SOP 3.01. Thank you,

In response to the complaint filed by *** *** on January 4, 2016: The customer has been in contact with City of Redding Customer Service Representatives as well as Customer Service Supervisors and her options have been explained in detailDue to the City of Redding’s Privacy Policy,
no additional information regarding the customer’s account can be released or discussed in this forum Thank you. City of Redding Utilities

After review of the account in question, customers' account was billed correctly and customer was advised correct information stated in City of Redding Council Policy & Please review our Disclosure Notice for a summary of our Utility Customer Service policies, payment and financial
assistance options, billing and collection process, utility fees and charges, and other important informationThis is located on our website at *** and is also accessible from the City's website at *** Due to the City of Redding's Privacy Policy no additional information regarding the customer's account can be released or discussed in this forum

Consumer states:REU did remove security depositAnd, I'm paying the reconnection feeIt's reasonableThis would not have been done without your help

Revdex.com:The situation has been resolvedThey put me back on the program and waived my late fee

After review of the account in question, customer was advised correct information stated in City of Redding Council Policy 1402 & 1404. Please review our Disclosure Notice for a summary of our Utility Customer Service policies, payment and financial assistance options, billing and collection...

process, utility fees and charges, and other important information. This is located on our website at [redacted] and is also accessible from the City's website at [redacted].   Due to the City of Redding's Privacy Policy no additional information regarding the customer's account can be released or discussed in this forum.

I am rejecting this response because:Disclosure notice is at very bottom of page, no where near transfer service log in portal. Also a business that is there to help their customers would have that fee posted while their customer is filling the form out. That's not good business, just seems to me REU is just there to make money off people and that's it.

In response to the complaint filed by Mr. [redacted]:Please review our Disclosure Notice for a summary of our Utility Customer Service policies, payment and financial assistance options, billing and collection process, utility fees and charges (including transfer of utility services), and other...

important information. This is located on our website at reupower.com and is also accessible from the City's website at [redacted]. Thank you.

Due to inconsistencies with Ms. [redacted]’s statements and Ms. [redacted]'s account notes, Ms. [redacted] will need to provide proof of residency at another location during this timeframe. Valid proof of residency includes a rental agreement, address on driver’s license, utility statement or other service provided with Ms. [redacted]’s name and service address. Thank you.

After review of the account in question, this falls into City of Redding Council Policy [redacted] [redacted]. Please review our Disclosure Notice for a summary of our Utility Customer Service policies, payment and financial assistance options, billing and collection process, utility fees and...

charges, and other important information. This is located on our website at [redacted] and is also accessible from the City's website at [redacted]   Due to the City of Redding's Privacy Policy no additional information regarding the customer's account can be released or discussed in this forum.

After review of the account in question, customer was contacted and the situation has been resolved.     Thank you, [redacted]Customer Service SupervisorCity of Redding