I brought my car to Tilden on April 3 because it would not start. Once Tilden diagnosed the car, I was called and told of a few issues that were wrong with the vehicle. I specifically told them that I just wanted to replace the parts that would get the car starting again. They agreed they could do that by replacing the alternator and battery. I was told they would call me back with a price so I could approve the work. The following day, I received a call stating the work was done and my car was ready to be picked up. Never once did I receive a call with a quote or approve the work to be done. I was charged $700 for this and a few extras that I would not have approved if they had called me. I paid and left.
The car ran for 3 days and then again was dead in my driveway. I called Tilden and they agreed to have my car towed, free of charge, to their shop. I was called later that day and told that I left my parking lights on and that the car was charged back up and ready to be picked up. I picked my car up on April 14 and was told to put 50 miles on it and bring it back so they could inspect the vehicle. As I was driving it that same day, when I would park the vehicle, the car would completely shut off by itself while in park. I called back and left a message as they were closed for the weekend. Monday, April 17, I received a return call at 7:45 AM stating that they were going to send a few guys to pick up the vehicle. One of the men that picked it up told me that he didn't even want to release the vehicle on Friday, but they did anyway. I received a call around 11 AM from a representative who now said that the charging plug-in that was plugged into my cigarette lighter was the problem and stated an entire list of other issues. When I was explaining my concerns, I was told that is nonsense and that my vehicle is 20 years old. Now I am out $700 and my car is left in even worse condition than when I originally brought it in.
The car ran for 3 days and then again was dead in my driveway. I called Tilden and they agreed to have my car towed, free of charge, to their shop. I was called later that day and told that I left my parking lights on and that the car was charged back up and ready to be picked up. I picked my car up on April 14 and was told to put 50 miles on it and bring it back so they could inspect the vehicle. As I was driving it that same day, when I would park the vehicle, the car would completely shut off by itself while in park. I called back and left a message as they were closed for the weekend. Monday, April 17, I received a return call at 7:45 AM stating that they were going to send a few guys to pick up the vehicle. One of the men that picked it up told me that he didn't even want to release the vehicle on Friday, but they did anyway. I received a call around 11 AM from a representative who now said that the charging plug-in that was plugged into my cigarette lighter was the problem and stated an entire list of other issues. When I was explaining my concerns, I was told that is nonsense and that my vehicle is 20 years old. Now I am out $700 and my car is left in even worse condition than when I originally brought it in.