Tilden Recreational Vehicles, Inc.

Review: I"m filing a complaint against boat & rv for selling me a brand new [redacted] 32srv toy hauler standard. It is a factory defect and my issues are, the awning still is not working correctly even after installing a new motor, they claim the brake inside the motor was going bad, it's a brand new camper, they say it was fixed, staples were coming up through the carpet around the bed and vinyl flooring,also said that was fixed, they only fixed the problem in front of the bed, and instead of pulling the vinyl flooring up to fix the problem, they cut squares in the flooring and glued it back down, we used our camper for 4 days, and in those 4 days the outside cable outlet melted, fuses were blown even before we ever used the camper, the molding around the table bench in kitchen fell apart, the molding around the door ways were coming off,toilet paper holder in bathroom pulled right out of the wall. They say it was all fixed, some things were and some things weren't. We took the camper back to the dealer on 9/19/2014, they called on 11/22/2014 telling me the camper is ready for pick up. I went down to pick it up and was not pleased with the work that was done to it, so I left it there, I received a phone call on 12/2/2014 telling me I owe 66.78 for work that wasn't covered under the warranty and if I don't pick it up on that day, I will be charged a $15.00 a day storage fee. The camper is still there.Desired Settlement: I'd be willing to take another camper in exchange for the brand new one. I even told them I would take back the one I traded in on the new one, or they can just refund me and take back the camper, I do not want something that is falling apart and is brand new.

Business

Response:

When performing warranty repairs, Boat-N-RV is constrained by what the various manufacturers will approve. In this instance, our service department performed all of the corrections which were approved by the manufacturer for this customer's unit. We are happy to perform additional repairs if permitted to do so by the manufacturer of the unit. [redacted]. manufactured and warranted the vehicle in question. We are happy to put our customer in touch with the manufacturer. However, at the present time, we consider the work completed and have requested that our customer pick up the vehicle in question.

Do not buy anything from boat not rv! My camper is in service for warranty work for the second time and just purchased in april. I have called the service dept 3 times and called to talk to the Mgr 2 times and have not received a phone call back.

Review: Trailer ordered on 4/26/13 with a $4,000 deposit. Advised delivery time of 6-8 weeks, contract states cancellation penalty of $4500, also notes monetary penalty for failure to pick up trailer by designated date of 6/27/13.

Trailer not yet available for pick up by customer.

Business has not contacted us during this time period to advise of status of order.

Customer called manager today and requested update, was told manager would return call today...no call received.Desired Settlement: If delivery of trailer is not completed within 14 days customer wants refund of monies.

Business

Response:

This was a factory ordered unit. The unit has been completed at the factory and our customer is scheduled for delivery on August 3, 2013. We have no control over the amount of time that the factory takes to build units.

Review: On August 9, 2013, I traded in a 2008 Winnebago Class C RV. Boat N RV Superstore was supposed to issue a payoff in the amount of $68,800 to [redacted]. Today is 31 days past that date, an no pay off has been received. I was first told the payoff was sent on August 30, 2013. Then I was told on September 4, 2013 that the check was cut on the 30th, but no one could get to the post office until September 3rd to mail it. I was told it was mailed 2 day air on the 3rd. Today on September 10, 2013, the payoff has still not been received. I have been asking for the check number and tracking number of check if possible. No one is responding to my request. [redacted] the finance manager is the only one that I'm told can help me, but he says the payoff dept is not responding to him. I am being called everyday by [redacted] for payment on something I don't even have in my possession. The payoff balance that was issued is not any good anymore, so I'm going to owe additional money because they haven't sent it yet. I have my first payment due on my new unit that I purchase but am still responsible for the old loan.Desired Settlement: payoff off old loan

Review: In Jan of 2013 I left a $1000.00 deposit on a vessel at the New York natl. boat show (where this company was a vendor) . The terms of the contract were as follows, The contract was non binding as they were arranging credit for me, and the vessel was to be delivered to [redacted] marine in [redacted], Ny. Both of those terms were NOT met by the seller. I was contacted by the seller in April and they told me they cannot deliver the boat to NY as they no longer do business with [redacted] marine and I have to come to Pa to pick up my boat . (I didn't agree to this!) also when they tried to obtain credit for me they couldn't get me approved! I told them to issue me a refund for the $1000.00 deposit I was bounced around from "manager to manager" . and still have not received as much as a phone call let alone a refund! I have left over 5 messages for the managers and the owner with no response!!!!Desired Settlement: I would like my $1000.00 deposit returned

Business

Response:

November 1, 2013

Dear **. [redacted]:

Our above referenced customer ordered a boat at an off-site show in New York City. All of the terms, including financing, were agreed upon at the show. All conditions were satisfied, including credit approval shortly after the date of the parties' written agreement. Following the show, our customer requested a delay in the delivery of the boat which Boat-N-RV had already ordered and purchased from the manufacturer. As a matter of customer service, we agreed to delay the delivery. Thereafter, our customer engaged in action which damaged his credit whereupon he refused to complete the purchase.

Our written purchase agreement with this customer provides that in the event the customer refuses delivery or otherwise breaches the purchase agreement, any deposit provided w'ill be held to offset the dealer's damages. This is exactly the situation in this case, I am happy to provide you with any additional information concerning this claim which you may require.

With kind regards I remain,

Very truly yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This is all lies!!!

There was no credit application filled out at the boat show ! IAlso they broke there written contract by telling me they wouldn't deliver the boat to [redacted] N,y as they no longer do business with the marina in [redacted]! and told me I have to come to PA to pick up the boat.

I didn't agree to this breech of contract . I bought a house I didn't destroy my credit all 3 scores are over 700 . This company is trying to steal my $1000.00 deposit on a boat that they surely sold to someone else!!! they broke a contract and now I'm going to get my lawyer involved! because stating that I "destroyed my credit " on a public web site is a violation of the federal privacy act.

[redacted] I will see you in court! and I'm coming for a lot more than $1000.00 !!!

Regards,

Review: My husband and I purchased an RV at Boat N RV in [redacted], PA. I initially offered $28K and we settled on $30K because the salesman, John S[redacted], promised that this RV would be checked from bumper to bumper, the windshield would be replaced because it had a crack in it, it would be inspected and that it would be detailed. Well, this RV was not checked from bumper to bumper and it was not detailed.When we brought the RV home, we noticed that we had a hard time starting it everyday. So, we put it in the repair shop and was told of the following issues that were wrong with it mechanically. It badly needed a tune up as the spark plugs were caked on all of them and the wires had to be replaced which had to be ordered from GM, The air filter (falling apart), fuel filter, oil filters were all replaced, oil change, Serpentine belt (was worn out), lubed chassis, serviced generator and installed two internal batteries (they were very weak). The bill came out to $1,511.21. Apparently, the disconnect from the spark plugs and wires and the weak internal batteries contributed to the reason why the RV wouldn't start.We also shampooed the carpeting with our rug shampooer and the water was "black". So, it looks like they didn't detail the RV either.We were sold this $30,000 RV in this condition. We were promised that this RV would be checked from "bumper to bumper" and that they would detail it for us before we picked it up and they didn't keep their word because they apparently didn't check or do anything. Also, the salesman, John S[redacted], sold us a tow dolly for $880. After we picked up the RV and were on our way home, we noticed that the tow dolly made the RV go all over the road. The alignment was terrible. Without the tow dolly, the RV drives fine. So, we expressed this to John and mentioned that we would like to return it and get our money back. His response was that he couldn't do that. If he would have told us that this could happen, we never would have purchased the tow dolly.Desired Settlement: I feel that since we agreed on the price of $30,000, instead of $28,000, with the promise that they would check the RV from "bumper to bumper" and detail it, I should get a refund of $2,000. I had to put it in the shop myself at a cost of $1,500 and we had to detail it ourselves.For the dolly, it's in my garage being unused because we can't use it. I would like to return it and get a refund of $880.

Business

Response:

Dear [redacted]:

The vehicle was at least 13 years old at the time of sale in June 2014. Boat-N-RV did state inspect this vehicle and also performed other routine inspections of the vehicle prior to sale. The vehicle operated satisfactorily at the time of sale and our customers accepted delivery of the vehicle. Following the maintenance work performed by our customers, the vehicle seems to be driving better.

Also, back in August 2014, Boat-N-RV Superstore reached out to our customer and offered to accept the return of the tow dolly for the full $880.00 paid. Please let me know if you require any additional information to close this complaint.

Warm Regards,

THS

Thomas *. S[redacted] III,

General Counsel

2475 Westel Road

Rockwood, TN 37854

Phone: ###-###-####

Fax: ###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:The fact that this RV is 13 years old has no relevance concerning this complaint.We accepted this RV upon purchase because we trusted Boat 'N RV and the salesman that this RV would be checked bumper to bumper and that they would make sure that this RV was in good mechanical condition. However, we noticed that the RV wasn't in good mechanical condition after we got it home. If this RV was in such "good condition", why did we have to put it in the shop to get repairs made on it so that we could utilize it on a planned trip? I guess you would have been happier if we got stuck somewhere out on the road!!! As far as the tow dolly goes, after you told me that you wouldn't reimburse me for the tow dolly, I advertised it to sell it and luckily sold it before you offered to give me a refund. It took this Revdex.com complaint for you to make that offer. If you don't want to reimburse us for those repairs, that's fine. However, I will never do business with you ever again and will tell all of my family and friends to never do business with you either. What you did was very dishonest and it's companies like you that place "mistrust" in consumers.

Regards,

Review: Purchased my new Trailer from this dealer in Jan 2012 . Since that time have had to return it 5 time for service. I have been charged for items that should have been under warrenty Including parts that were defective from purchase. Routinely takes excessive time to complete any repair. HAve been tol that it was fixed when I returned to pick it up found that items they said were fixed were not. Dealer has ordered wrong parts that is if you can even get the parts with out waiting over 5 months and being told they had no record of it. Made appt to drop the unit off and was told that gates closed at 5pm even after verifying the hours since it was easter got there only to find the place locked up and could not get into the lot. Good luck getting the Service department to respond to you? I have ha to do more work to get warrenty issues correct that the dealer should be taking care of.Desired Settlement: Returned call from the General Manager of the store to discuess the service that they offer or don't

Business

Response:

There is no question that the employee made an error when scheduling this customer to drop his unit off on Easter Sunday. The customer was called by the service department and the employee apologized to the customer for the mistake and the inconvenience. It is unfortunate that his unit has had numerous warranty issues. Boat N RV strives to service all our customer's to the best of our ability. We do not build the units and can not possibly foresee what issues may arise on any unit. The purpose of having a customer walk their unit at the service appointment pick up is to make sure the customer is satisfied with the work performed and to make sure what was corrected was the customer's issue. Boat N RV does not intentionally order wrong parts; however sometimes the wrong part is communicated or the manufacturer sends the incorrect part. As for the customer's statement of paying for warranty parts that should have been covered, Boat N RV does not hold the warranty on any new vehicle and it is the manufacturer of the recreational vehicle to make the determination on what is covered by their warranty. The customer paid a total of $50.45 over the five service visits. The repairs were not covered by warranty because, according to the documentation, the two parts were damaged due to weather. Boat N RV values all customers and in an attempt to satisfy this customer, we will be covering the expense of his current service appointment. The three items that he is currently in for are a battery not holding charge, a piece of wood splitting on his bed and a piece of wood trim that fell off. This customer's manufacture warranty expired on 1/16/13 and he did not purchase an extended warranty.

Review: Took delivery of a 2012 [redacted] Chaparral Lite [redacted] Fifth wheel RV 11/5/2011. Even before we took delivery we found the RV was not built as we had ordered it. After agreeing to take it with the promise of changes being made, we got the correct pieces only to find out one of the new chairs were broken. Drove another 150 miles to pick up new chair. Took RV back two more times for other repairs. One repair was for defective stove which nearly burned my wife's face. Also the propane tanks that should have been full upon delivery were not. Had to have both tanks refilled after a weekend of use. When I went to have them filled the [redacted] informed me that the tanks were never purged of air, as required. The most recent was a water valve for the winterization line broke off when I went to flush the lines. I had been able to replace it the day before our trip. When we went away on Memorial Day 2014 we needed to use the battery but it was dead. We found that the battery was no good due to a puncture on bottom from one of four large screw heads from the mounting of the battery box installed by the dealer. We had noticed the battery was dead last time we picked it up from repair on 1/19/2013, we just figured it someone left a light on while being worked on. The RV was always plugged in to 120V so we never needed to use the battery. That is how we learned of the puncture. Spoke to the service advisor Mario S[redacted] who does not seem to be all that knowledgeable about RVs. He said too much time has passed and there is nothing they can do for me. Even though it was their improper installation of the battery. At the time of delivery I purchased a $1900.00 extended warranty that I thought would cover, it does not. When trying to contact the dealer all you get is someone's voice mail. Then you end up playing phone tag. The lack of competent service and poor quality product leaves me where I am at now.Desired Settlement: I would like to be compensated for the expense of refilling of the propane tanks and full replacement for the deep cycle RV battery.

Business

Response:

[redacted] called in to our warranty/service department to

inquire about warranty on his RV battery. [redacted] was informed that

batteries carry a one (1) year warranty from the date stamped on the

battery. It was at that time that [redacted] stated that his

battery was installed incorrectly in 2011 and that BNRV was responsible for

this. [redacted] owns a fifth wheel travel trailer. Batteries on

fifth wheels are installed at the factory by the manufacturer and carry a one

(1) year manufacturer warranty. There is no coverage, at this point, for

[redacted]’s battery, and [redacted] will not assume responsibility for replacement

of his battery two and a half (2 1/2) years later.

As for the LP that [redacted] is also alleging was never

filled, 2 ½ years ago, [redacted] will not reimburse the customer monetarily, but

will, in good faith, give the customer a one-time propane refueling of two LP

bottles. [redacted] can bring his LP bottles in to the service office

before December 31, 2014 and the two bottles will be filled at no charge to the

customer.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The propane bottles are full at this time. There is no way that they will be empty buy the date they have offered. but I would consider a store credit for accessories/parts equal to the filling of two propane bottles. As far as the battery, If in fact the battery was installed buy the factory and had a one year warranty from date stamped on battery *see attachment It was already out of warranty when it was installed! So my complaint regarding the battery will have to be taken up with the manufacture.

Regards,

Business

Response:

We will be sending the customer a gift card for the [redacted] N RV store in the amount of $21.75 that is the cost for us to fill the Propane bottles. If this is acceptable let me know.

Consumer

Response:

Jul 14, 2014I had filed a complaint that I thought was resolved on June 3rd 2014 but the business failed to hold up their end of the bargain! I had accepted a offer that was not enough to cover the lost expense but to be done with dealing with them. They offered to send a gift card equal to what they called a compensation, but it has been one month since then I would like to know what can I do at this point? Thanks in advance, [redacted] claim #[redacted]

Review: Purchased a used travel trailer on 2/16/2013 from boatnrv. When first looking at trailer nothing was mentioned at all by sales man about the roof being bad or having any issues at all.We negotiated a price and purchased the unit based on the info. given to us by their salesman/manager.On the day of pickup we were doing title work and I recognized and knew previous owner.About 2 hrs. after pickup I called him and the first words he said after hearing I bought it were "Did they tell you about the roof".He went on to tell me how part of the roof was rotted and sinking and this was a major concern.He told me he was very open and honest with them about this issue, in fact he sold it very cheaply to them because of this problem.I called them back the same day and spoke to [redacted] asking him if any wood on the roof was replaced.....he said he would get back to me.He called back later to tell how much was spent on trailer but did not know how much of that was roof work.I was then contacted by [redacted] who informed me that the roof was only sealed and no wood was replaced.I asked him if he would share expenses to make this right since we were not made aware of this problem up front and his reply was "As is ...we will not share any expense".Desired Settlement: I would like help with expenses to fix roof properly at another dealershipm

Business

Response:

Please see the attached correspondence in response to this complaint.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Sun, Apr 14, 2013 at 8:06 PM

Subject: In regards to complaint id# [redacted]

To: [email protected]

[redacted]...Im writing in regards to our conversation last week

regarding my complaint. As I explained to you I was unsure of the

details of how payment would be received.I requested the payment be

sent to me to cover some expenses of materials that I need to purchase

to seal roof the best I can at this point.As I explained since the

offer I have taken trailer to [redacted] service people to have

roof checked out.In their professional opinion very little was done to

even try to seal roof at all.Rubber is currently lifting and much of

front wood is rotted.I was given cost to fix at $5000 up to as much as

$9000.I can provide pics.and estimates if need be.This is not worth

throwing that money away on a 9 year old trailer.I have decided to buy

what products have been suggested by [redacted] along with their advice

on how to repair and Im hoping I can get some use out of trailer.Thank

You [redacted]

Business

Response:

We will process the payment ($250.00) out of our PA store. **. [redacted] should receive it within five (5) business days.

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, May 23, 2013 at 5:35 PM

Subject: [redacted]

To: [email protected]

As of May 22 I have not received payment of $250.00.Thanks

Business

Response:

[redacted] Complaint