[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This statement by boat n rv is absolutely falseI was given the run around from day one from mario the head mechanic, I was never given the option to come to the PA locationAfter constant complaining to the sales rep and to mario boat n rv argeed for me to come in the new York's location My car died just off of exit on new york route The kind people at thr service shop took my trailer to the campsiteI have a receipt stating in plain English that the problem was caused directly by boat n rvMario talked to the manager at the service center$is an insult, thats barely covers the uhaul and gasIve never done business with a company that backs employees that fabricate lies and doesnt back their customersI called boat n rv immediately when I realized ther problem and was given a song and dance by the lying head mechanic MarioMario said I would be fully reimbursed if I produced receipts which I have Regards, [redacted]
November 24, Dear Sir or MadamI am in receipt of the above Customer's complaint Please be advised that Boat-N-RV SuperStore does not believe that it is responsible for any of the issues described in his complaintThe full details of this matter are as follows:Our Customer took delivery of his camper on 5/12/14, at which time, BNRV installed a standard full wire brake ControlLater, our customer called in to the store to say his engine light came on and the Service Writer, Mario, advised him to come backCustomer stated he could not come back and did not return to our facility in Pennsylvania Our customer called again after he was home and BNRV Scheduled him an appointment with Our NY store to have his vehicle checkedThe customer no showed the appointment A very long time passed and the customer called the Service writer and stated that he took his car to a local dealer and the dealer Stated that the ECM failed and he needed a new one The documentation the customer supplied us never stated why the ECM failed and only stated that the dealership was "still diagnosing" the issue The customer was advised that he needed to supply pictures and documentation of what caused the failure to the ECM (engine control module) and BNRV would review to determine F the technician was at faultBNRV never received the requested documentation Our Corporate service director reviewed the installation with the technician that installed the brake control and my senior technician that has been installing these for eight yearsThe installation was standard and he does not feel that the installation of a brake controller could cause an engine control module to fail and that it was simply a Coincidence Without receiving the proper documentation from the customer, BNRV had nothing to go on and the light could have been on to begin with If our customer can provide US with the documents we requested several months ago, BNRV will be better able to determine whether reimbursement is in order, Please let me know if you require any additional information in response to the foregoing complaintSincerely, Thomas S, General Counsel
Do not buy anything from boat not rv! My camper is in service for warranty work for the second time and just purchased in aprilI have called the service dept times and called to talk to the Mgr times and have not received a phone call back
We will be sending the customer a gift card for the [redacted] N RV store in the amount of $that is the cost for us to fill the Propane bottles If this is acceptable let me know
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response was highly inaccurate, I called the salesmen the same day and the next day of the check engine lights being on and he put me in contact with the head mechanic who gave me the run around telling me to get it checked out by a mechanic near me before I came back to P.AI did that and I placed him in contact with said mechanicWhen I finally had him agree to have them review the problem I made arrangements to go to the bnrv's NY locationI was unable to make it to my appointment because my car had died upstate NY, which I called and told them about the situationI was stranded hours away in upstate NYAnd had to rent a truck big enough to get the trailer homeI called the above manager and told him what had happened and he stated as long as I was able to get it in writing from the mechanic shop that the problem was caused from the wiring job done by boat n rv, that they would be able to reimburse meThe head mechanic did ask me to go and take pictures but I explained to him I don't have a car to drive hours away to take picturesI then gave him the phone number to the shop and the shop manager told him over the phone that boat n rvs wiring job was in fact the cause of the problem because they did not properly ground the installationAfter almost 3months of not having a car, the shop my car was at finally fixed the problem and gave me a receipt which on said receipt they wrote in plain English that the cause of the cars computer to burn out was a result of the faulty installation jobI'm not asking for anything more then the money I laid outWhatever happened to a responsible company satisfying their customers and standing behind the slogan "the customer is always right?" Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This statement by boat n rv is absolutely falseI was given the run around from day one from mario the head mechanic, I was never given the option to come to the PA locationAfter constant complaining to the sales rep and to mario boat n rv argeed for me to come in the new York's location My car died just off of exit on new york route The kind people at thr service shop took my trailer to the campsiteI have a receipt stating in plain English that the problem was caused directly by boat n rvMario talked to the manager at the service center$is an insult, thats barely covers the uhaul and gasIve never done business with a company that backs employees that fabricate lies and doesnt back their customersI called boat n rv immediately when I realized ther problem and was given a song and dance by the lying head mechanic MarioMario said I would be fully reimbursed if I produced receipts which I have Regards, [redacted]
November 24, Dear Sir or MadamI am in receipt of the above Customer's complaint Please be advised that Boat-N-RV SuperStore does not believe that it is responsible for any of the issues described in his complaintThe full details of this matter are as follows:Our Customer took delivery of his camper on 5/12/14, at which time, BNRV installed a standard full wire brake ControlLater, our customer called in to the store to say his engine light came on and the Service Writer, Mario, advised him to come backCustomer stated he could not come back and did not return to our facility in Pennsylvania Our customer called again after he was home and BNRV Scheduled him an appointment with Our NY store to have his vehicle checkedThe customer no showed the appointment A very long time passed and the customer called the Service writer and stated that he took his car to a local dealer and the dealer Stated that the ECM failed and he needed a new one The documentation the customer supplied us never stated why the ECM failed and only stated that the dealership was "still diagnosing" the issue The customer was advised that he needed to supply pictures and documentation of what caused the failure to the ECM (engine control module) and BNRV would review to determine F the technician was at faultBNRV never received the requested documentation Our Corporate service director reviewed the installation with the technician that installed the brake control and my senior technician that has been installing these for eight yearsThe installation was standard and he does not feel that the installation of a brake controller could cause an engine control module to fail and that it was simply a Coincidence Without receiving the proper documentation from the customer, BNRV had nothing to go on and the light could have been on to begin with If our customer can provide US with the documents we requested several months ago, BNRV will be better able to determine whether reimbursement is in order, Please let me know if you require any additional information in response to the foregoing complaintSincerely, Thomas S, General Counsel
Do not buy anything from boat not rv! My camper is in service for warranty work for the second time and just purchased in aprilI have called the service dept times and called to talk to the Mgr times and have not received a phone call back
We will be sending the customer a gift card for the [redacted] N RV store in the amount of $that is the cost for us to fill the Propane bottles If this is acceptable let me know
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response was highly inaccurate, I called the salesmen the same day and the next day of the check engine lights being on and he put me in contact with the head mechanic who gave me the run around telling me to get it checked out by a mechanic near me before I came back to P.AI did that and I placed him in contact with said mechanicWhen I finally had him agree to have them review the problem I made arrangements to go to the bnrv's NY locationI was unable to make it to my appointment because my car had died upstate NY, which I called and told them about the situationI was stranded hours away in upstate NYAnd had to rent a truck big enough to get the trailer homeI called the above manager and told him what had happened and he stated as long as I was able to get it in writing from the mechanic shop that the problem was caused from the wiring job done by boat n rv, that they would be able to reimburse meThe head mechanic did ask me to go and take pictures but I explained to him I don't have a car to drive hours away to take picturesI then gave him the phone number to the shop and the shop manager told him over the phone that boat n rvs wiring job was in fact the cause of the problem because they did not properly ground the installationAfter almost 3months of not having a car, the shop my car was at finally fixed the problem and gave me a receipt which on said receipt they wrote in plain English that the cause of the cars computer to burn out was a result of the faulty installation jobI'm not asking for anything more then the money I laid outWhatever happened to a responsible company satisfying their customers and standing behind the slogan "the customer is always right?" Regards, [redacted]