Tile City Reviews (1)
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Tile City Rating
Description: TILE-CERAMIC-CONTRACTORS & DEALERS
Address: 12117 Barringer Street, South El Monte, California, United States, 91733
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www.tilecityinc.com
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Review: WE BOUGHT TILES, WE PICKED UP ONLY 40 BOXES OF THE PURPLE TILE. WE HAD TO PICK UP 20 MORE BOXES OF BLACK TILE, 11 BAGS OF THINSET, 2 BAGS OF UNSANDED BLACK GROUT TO PICK UP. IN THE INTERIM I HAD GOT SICK AND HAD SURGERY AND COULDN'T PICK UP THE REST OF THE ORDER. I WAS TOLD BY [redacted] (OWNERS NEPHEW) NOT TO WORRY HE WOULD HOLD TILL I WAS READY, I WAS ALSO GOING TO HAVE [redacted]'S FATHER DO THE LABOR ON THE JOB AND [redacted] SAID HIS FATHER WOULD BRING THE REST OF THE ORDER WHEN HE CAME TO GIVE THE ESTIMATE, BUT EVERY TIME HE WAS SUPPOSE TO COME HE HAD SOMETHING ELSE TO DO AND KEPT GETTING PUSHED OFF. EVERY TIME I WENT TO SEE [redacted] THE MOTHER SAID HE WAS ON VACATION NEVER REALIZING SHE MEANT (PERMANENT VACATION). WE (MY WIFE AND I) WENT TO SEE TODAY 12/18/13 WHAT WAS GOING ON AND FIND OUT [redacted] IS NOT THERE ANYMORE, HIS MOTHER WAS THERE, SHE IS [redacted] I THINK AND THERE IS A SEVERE LANGUAGE BARRIER, SHE KNEW NOTHING ABOUT THE ORDER AND REFUSED TO EVEN LOOK IT UP. I LEFT MY NUMBER AND SHE HAD SOME WOMAN CALL ME BACK SAYING IT WAS THE NEW OWNER (WE FIND OUT DOWN THE ROAD IT'S HER DAUGHTER [redacted]'S SISTER). SHE TOLD ME I WAS OUT OF LUCK BECAUSE [redacted] ISN'T THERE ANYMORE. I PAID CASH IN FULL BECAUSE I NEVER HAD A PROBLEM WITH [redacted] BEFORE. MY WIFE CALLED THE DAUGHTER BACK I THINK HER NAME IS [redacted]? I THOUGHT IT WAS GOING TO BE OK, SO I WENT BACK DOWN TO THE STORE. WHEN I GOT THERE THE MOTHER WAS SPEAKING TO [redacted] ON THE PHONE TELLING HER WE PICKED UP THE WHOLE ORDER AND AGAIN WOULDN'T LOOK IT UP. SHE WAS SCREAMING AT ME AND I COULDN'T UNDERSTAND HER, I WAS ON THE PHONE - FINDING OUT THEN IT WAS HER DAUGHTER, [redacted]'S SISTER ON THE PHONE . I EMAILED A PICTURE TO HER OF THE HAND WRITTEN BILL BY [redacted] THAT SAYS PICED UP 40 BOXES AND PAID IN FULL, SHE SAID IT WASN'T [redacted]'S WRITING AND I SAID I KNOW HOW TO WRITE PICKED UP I'M AMERICAN. I TOLD THEM TO LOOK FOR [redacted]'S COPY OF THE BILL IN THE DESK AND THEY REFUSED TO LOOK FOR IT. THE MOTHER CALLED THE COPS ON ME - IMAGINE [redacted] TOOK ALL MY MONEY AND THEY STILL HAVE THE MAJORITY OF MY PURCHASE AND THE MOTHER CALLED THE COPS ON ME. THE MOTHER KEPT TELLING THE DAUGHTER THEY HAVE ALL THE ORDER SO SHE BELIEVED HER. I HAVE MY RECEIPT HAND WRITTEN BY [redacted] I PAID A TOTAL OF $970.55 I AM MISSING 20 BOXES OF BLACK TILE $449.55, 11 BAGS OF THINSET $187.00, 2 BAGS OF BLACK UNSANDED GROUT $34.00. LYING PEOPLE LIKE THIS SHOULD NOT BE ALLOWED IN THIS COUNTRY!!Desired Settlement: I WOULD LIKE MY MONEY BACK IF POSSIBLE. $449.55+ 187.00+34.00= $670.55, ESPECIALLY THAT SHE CALLED THE COPS ON ME. EVEN THE COP COULDN'T UNDERSTAND A WORD SHE WAS SAYING. HE TRIED TO MEDIATE TELLING HER THEY OWED ME MY PRODUCT - ALL SHE DID WAS SCREAM. THE COP TOLD ME TO SUE THEM. I DON'T LIKE DEALING WITH DISHONEST PEOPLE, LYING PEOPLE LIKE THIS SHOULD NOT BE ALLOWED IN THIS COUNTRY! IF I CAN'T GET MY MONEY BACK I WILL TAKE THE REST OF MY ORDER IF IT STILL EXISTS. BTW, THE MOTHER IS A PHONY SHE PRETENDS TO BE NICE WHEN YOU PURCHASE FROM TILE CITY BUT GOD FORBID YOU HAVE A PROBLEM SHE'S EVIL. HONESTLY I'VE NEVER EXPERIENCED ANYTHING LIKE THIS IN MY LIFE, AND I HOPE FILING THIS COMPLAINT WILL PUT A STOP TO THEM DOING THIS TO OTHERS, PEOPLE LIKE THIS SHOULD NOT BE IN BUSINESS, THEY SHOULD BE ASHAMED OF THEMSELVES.