Tile Fashions, Inc.

Thunderbird Aviation would like to thank Mr. [redacted] for taking the time to communicate with us and for the feedback regarding his recent visit to Thunderbird Aviation.  We have tremendously valued Mr. [redacted]'s business over the years and continue to strive to provide a product that is a...

good value, high quality and completed by a well trained staff that is “best in class.” We believe we handled this situation poorly and failed to meet our standards.  We are committed to continuously improving our processes to ensure that our brand is well respected and our Company thought of in a positive light, known for fair pricing, great people and most importantly, consistency across our business platforms. Working directly with the customer, we have provided the requested compensation and are working to rebuild our customer's trust in us for consideration of his future business.Tell us why here...

The site had recently crashed. Our site had never crashed before, so this was a first for us and it happened right at our busiest season.We were able to salvage approximately 100 of the listings when the site crashed. We have been and continue to rebuild/fix the mobile site and it is now working...

with it's full Merchant listing. We have done everything we possibly can to get it back up in its entirety. We're sorry for the temporary inconvenience. We have continued to do the best we can for our customers so that they have what they are/were expecting. We always put our customers first and strive to have the best customer service. We have always given refunds when and if there were or are problems. We will do what we can in our power to make this customer or any other customer satisfied with our product or services. Again we do apologize for the inconvenience and have fixed the issues from this complaint. If the customer wants a refund they can call our office at 317-867-7300 and we will refund their money. Thank You,[redacted]