Tile & Grout Solutions, Inc was initially hired by [redacted] to repair two cracked tiles and replace grout where grout had cracked in center of shower wall and re-caulk Ms [redacted] was informed that the shower was in such bad shape that it needed to be replacedHer response was all she wanted to do was repair the grout at large wall, replace the two tiles and re-caulk All of the damage that showed on her shower was caused by movement in the walls which separated the sheetrock in the corners and cracking above her doorways significantly Tile & Grout Solutions, Inc informed Ms [redacted] that there was no warranty with any of the work performed at her tub/shower and she stated she was fine with thatMs [redacted] was also advised that the damage was significant due to movement of the home and replacement was crucial to avoid future water damageMs [redacted] declined complete replacement of the tub/shower After inspecting tile cracks at livingroom/kitchen, it was noted and Ms [redacted] was informed that the install was incorrect where peir and beam structure meets concrete foundationA crack suppressant membrane was not utilized where these two foundations met causing tile to crack and separate Mr [redacted] informed Ms [redacted] that he had seen similar colored tile but did not state that the exact tile was still availableMr [redacted] spent three quarters of the day with as sample of MsHill's broken tile searching a number of suppliers for a reasonable replacementNone were foundMr [redacted] immediately contacted Ms [redacted] in the afternoon of that day to inform her that a reasonable match was not availableMr [redacted] informed Ms [redacted] she should take the weekend, meaning Saturday, to search for a suitable replacement for repairMr [redacted] had not received any communication, as stated in the complaint, until he reached out to her Sunday eveningMr [redacted] attempted to call Ms [redacted] Sunday evening at 8:p.mwith no successIn an attempt to obtain a response regarding the status her locating a suitable replacement for floor repair, Mr [redacted] immediately sent a text message of inquiryMr [redacted] received a response via text from Ms [redacted] later that evening stating that she did not have any luck locating tile for the projectMs [redacted] asked if tub shower could be repaired on Monday while she contemplated her livingroom/kitchen floor repairAt this point, Mr [redacted] did not have a sufficient amount of time to cancel crew for amount of repair that was estimated, specifically, shower and flooring repairAs such, a two man crew showed up to perform both repairs which due to lack of communication turned into a one man repair projectTile & Grout Solutions, Inc had to pay crew based on estimate to do complete jobMr [redacted] had received a 50% deposit for these specific repairs In the process of completing tub/shower repair, Ms [redacted] informed Mr [redacted] she was interested in tiling the complete livingroom, hallway, kitchen and bedroomMr [redacted] then proceeded to measure and provide Ms [redacted] with an estimate for demolition of existing tile of living areas, prepping kitchen with complete anti-fracture membrane because of peir and beam structure and installing tile of her choice which she would purchase for all of these areasMs [redacted] then stated she did not know where to begin to look for tileMr [redacted] offered to drive her to different suppliers an assist her in selecting a suitable tile for her installMs [redacted] made a selection and procured a number of samples to view in her homeUpon returning to her residence, Mr [redacted] provided a verbal estimate to install her final tile selectionMs [redacted] stated because of the size of job, she would have to obtain other estimates Mr [redacted] was under the impression that Tile & Grout Solutions, Inc would be performing all tile projectsIn that regard, Mr [redacted] spent a significant amount of time shuttling Ms [redacted] to a number of suppliers to locate tile of her choice to complete the projectAgain, the lack of communication on the part of Ms [redacted] has cost Tile & Grout Solutions, Incboth time and money In summation, Ms [redacted] was quoted a cost for repairs and agreed with all verbal estimatesTile & Grout Solutions, Inc did not have reasonable time to adjust estimate to reflect changes due to insufficient noticeThis is the reason why a written estimate was not provided to client prior to project commencement In regard to desired settlement, Ms [redacted] agreed with all verbal estimates and it was explained to her the cost to complete each projectThe refund of $is requesting will not be possibleIn desired settlement, Ms [redacted] requests an explanation of cost to repair tiles and grout at tub/shower which was explained at initial examinationMs [redacted] agreed to move forward with project
Complaint: [redacted] I am rejecting this response because: it's unacceptable that this company refuses to refund my deposit for the job that we had originally agreed on (replacing the broken family room tile) that the company was unable to do because NO similar tile exists anywhere (again, a point that every other tile expert I've spoken with since is aware of; nobody makes it anymore, and nobody has for about a decade)I told the company representative on the phone over the weekend that I couldn't find similar tile before he came to do the work, and asked if he could do the bathroom as scheduled anywayHe agreed, and when he arrived his associate began the bathroom tile but the owner began trying to upsell me to replace the whole family roomHe offered to take me to see tile (I certainly didn't request that, would have rather gone by myself, and at the time considered it part of a hard sales tactic)He had known since we spoke on the phone that no tile existed for the replacement, so if he had wanted to reduce his labor he should have done it at that point Regards, [redacted] ***
Tile & Grout Solutions, Inc was initially hired by [redacted] to repair two cracked tiles and replace grout where grout had cracked in center of shower wall and re-caulk Ms [redacted] was informed that the shower was in such bad shape that it needed to be replacedHer response was all she wanted to do was repair the grout at large wall, replace the two tiles and re-caulk All of the damage that showed on her shower was caused by movement in the walls which separated the sheetrock in the corners and cracking above her doorways significantly Tile & Grout Solutions, Inc informed Ms [redacted] that there was no warranty with any of the work performed at her tub/shower and she stated she was fine with thatMs [redacted] was also advised that the damage was significant due to movement of the home and replacement was crucial to avoid future water damageMs [redacted] declined complete replacement of the tub/shower After inspecting tile cracks at livingroom/kitchen, it was noted and Ms [redacted] was informed that the install was incorrect where peir and beam structure meets concrete foundationA crack suppressant membrane was not utilized where these two foundations met causing tile to crack and separate Mr [redacted] informed Ms [redacted] that he had seen similar colored tile but did not state that the exact tile was still availableMr [redacted] spent three quarters of the day with as sample of MsHill's broken tile searching a number of suppliers for a reasonable replacementNone were foundMr [redacted] immediately contacted Ms [redacted] in the afternoon of that day to inform her that a reasonable match was not availableMr [redacted] informed Ms [redacted] she should take the weekend, meaning Saturday, to search for a suitable replacement for repairMr [redacted] had not received any communication, as stated in the complaint, until he reached out to her Sunday eveningMr [redacted] attempted to call Ms [redacted] Sunday evening at 8:p.mwith no successIn an attempt to obtain a response regarding the status her locating a suitable replacement for floor repair, Mr [redacted] immediately sent a text message of inquiryMr [redacted] received a response via text from Ms [redacted] later that evening stating that she did not have any luck locating tile for the projectMs [redacted] asked if tub shower could be repaired on Monday while she contemplated her livingroom/kitchen floor repairAt this point, Mr [redacted] did not have a sufficient amount of time to cancel crew for amount of repair that was estimated, specifically, shower and flooring repairAs such, a two man crew showed up to perform both repairs which due to lack of communication turned into a one man repair projectTile & Grout Solutions, Inc had to pay crew based on estimate to do complete jobMr [redacted] had received a 50% deposit for these specific repairs In the process of completing tub/shower repair, Ms [redacted] informed Mr [redacted] she was interested in tiling the complete livingroom, hallway, kitchen and bedroomMr [redacted] then proceeded to measure and provide Ms [redacted] with an estimate for demolition of existing tile of living areas, prepping kitchen with complete anti-fracture membrane because of peir and beam structure and installing tile of her choice which she would purchase for all of these areasMs [redacted] then stated she did not know where to begin to look for tileMr [redacted] offered to drive her to different suppliers an assist her in selecting a suitable tile for her installMs [redacted] made a selection and procured a number of samples to view in her homeUpon returning to her residence, Mr [redacted] provided a verbal estimate to install her final tile selectionMs [redacted] stated because of the size of job, she would have to obtain other estimates Mr [redacted] was under the impression that Tile & Grout Solutions, Inc would be performing all tile projectsIn that regard, Mr [redacted] spent a significant amount of time shuttling Ms [redacted] to a number of suppliers to locate tile of her choice to complete the projectAgain, the lack of communication on the part of Ms [redacted] has cost Tile & Grout Solutions, Incboth time and money In summation, Ms [redacted] was quoted a cost for repairs and agreed with all verbal estimatesTile & Grout Solutions, Inc did not have reasonable time to adjust estimate to reflect changes due to insufficient noticeThis is the reason why a written estimate was not provided to client prior to project commencement In regard to desired settlement, Ms [redacted] agreed with all verbal estimates and it was explained to her the cost to complete each projectThe refund of $is requesting will not be possibleIn desired settlement, Ms [redacted] requests an explanation of cost to repair tiles and grout at tub/shower which was explained at initial examinationMs [redacted] agreed to move forward with project
Due to mitigating circumstances, Tile & Grout Solutions, Inc will not issue a refund
Complaint: [redacted] I am rejecting this response because: it's unacceptable that this company refuses to refund my deposit for the job that we had originally agreed on (replacing the broken family room tile) that the company was unable to do because NO similar tile exists anywhere (again, a point that every other tile expert I've spoken with since is aware of; nobody makes it anymore, and nobody has for about a decade)I told the company representative on the phone over the weekend that I couldn't find similar tile before he came to do the work, and asked if he could do the bathroom as scheduled anywayHe agreed, and when he arrived his associate began the bathroom tile but the owner began trying to upsell me to replace the whole family roomHe offered to take me to see tile (I certainly didn't request that, would have rather gone by myself, and at the time considered it part of a hard sales tactic)He had known since we spoke on the phone that no tile existed for the replacement, so if he had wanted to reduce his labor he should have done it at that point Regards, [redacted] ***