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Tile Matters

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Tile Matters Reviews (1)

Review: I ordered tile from them on 8-1-14 and they confirmed with me that the product was in stock and secured specifically for me. They were going to call me on 8-6-14 to confirm that tile was there at the store for pick up. No call. I had to call them. First clue. They told me their truck broke down and they couldn't deliver the product but it would be there the next week. Same story, no tile but another fabrication of information. I show up after 3 weeks of misleading information and pay for the bill because it's there and my tile guy needs it. [redacted] tells me he has my tile but the 2 x 4 pieces aren't there. He'll have them fabricated (kinda like the stories I've been fed). I go ahead and pay for the tile as it's at the store for my tile guy to pick up shortly. The seller confirms it's at his store. My tile guy goes to pick it up within the hour and they tell him they don't have, their truck broke down. Well, this is the second time I've heard some worn out story about a disabled truck. They just don't have the tile but took my money under false pretenses. He never had it and lied to my face . Now [redacted] tells me that he'll have a resolution by noon that same day. No call so I have to call him again. Of course, another bs story that he can't reach his truck drive but he's supposedly in route. Not. Anyways, I ask for a credit that day and he says no problem. No need to come into store. I don't trust him and go in and get my credit. He's not there but no big deal. I get the credit, drive away and notice that the visa credit was processed offline not on my account. I call & he puts me on indefinite hold and says he's calling his bank. I get there at the store while I'm still on phone hold and he's standing there with the phone in hand. He never talked with the bank but told me the credit would be shown on my account Saturday. Sorry. It's Saturday after 3 pm & there's no credit. I filed a claim with my bank. Total fraud - he has my money & no producDesired Settlement: I want my credit card refund.

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Description: Tile - Non-Ceramic - Manufacturers & Distributors

Address: 10770 Talbert Ave, Fountain Valley, California, United States, 92708-6034

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