Tile Outlet,the

Review: Within one month of having quartz counter tops installed by contractor recommended by Tile Outlet, I noticed they were staining, chipping, dulling, & roughing to the touch. (The contractor had been told my his workman that he was having trouble preparing the surface for installation because it was so soft.) I tried numerous times to converse with the owner, Mr. [redacted]. NO RESPONSE. My contractor, Mr. [redacted], tried to talk to him; NO RESPONSE. He finally met him only to be told that he, (Mr. [redacted]), had no plans to do anything about the unacceptable properties of the product he sold us. I continued trying to get some satisfaction by dropping by but no contact was made. I sent a certified letter which he signed for, but nothing happened after - he ignored it like everything else. I then tried [redacted]. The producer tried phoning; NO RESPONSE; she tried stopping by; NO RESPONSE. A representative of stone products examined the quartz and deemed it not acceptable for kitchen counter top use.

My mental health is suffering as I am greeted with this inferior product every day I'm in the kitchen.Desired Settlement: I need these tops to be removed and replaced by a product that will live up to its expectations. I don't understand why the owner feels no responsibility for a product he sold me that I paid thousands of dollars for.

Consumer

Response:

"I would like counter tops to be removed and re-installed by a licensed contractor with the qualities that are expected, or a refund of the purchase and the installation."