Tile Pros LLC

We will happily refund the customer's money when the merchandise is returned

Revdex.com: Actually, the company had notified me that they were sending out another gift basketThat is what I wanted!!- for my family member to actually get the gift I had originally had tried to send herI don't know how they got the idea that I was cancelling it and wanting a refundBut, if indeed they did credit my account, I guess I'll just have to accept this screw up and start all over with the gifting processAfter this big hassle, my family member still doesn't have any gift!! [redacted]

This customer provided an incorrect delivery addressShe agreed to our terms and policies when the placing the online orderIt states on her receipts and on our website: Shipping Accuracy: Check your addresses carefully! Send a Meal reserves the right to make corrections and to limit refunds and replacements if an address error is made Our guarantee extends only to correctly addressed ordersOur meal shipments are perishable, and we cannot guarantee the condition of the package if the delivery service has to reroute the coolerWe guarantee delivery only to the provided address confirmed on the order acknowledgement

Complaint: [redacted] I am rejecting this response because:I did not receive a tracking number until late yesterday AFTER I told whoever was emailing me that I was going to contact the Revdex.com Regards, [redacted] ***

Complaint: ***I am rejecting this response because: On Send-A-Meal web site it stated: If you are not abolutely thrilled with any of the meals that we send you, for any reason at all , we'll cheerfully replace your gift purchase or REFUND YOUR MONEY, whichever you preferSpoke with *** at *** *** and he said that they are not affiliated with Send-A-Meal. *** said that Send-A-Meal had plac e the order with *** *** to send to us without permissonWe thought that Send-A-Meal was making the foods themselves*** also looked at the web site and didn't see anywhere they mention any companies that are affiliated with. They Lie to us, letting costumers think that the meals are coming direct from, that they made the mealsI want them to refund the back to american express.Regards,*** & *** ***

This order was received on 10/26/@ 09:AMOur cutoff for same day shipping is 9:CSTThe shipping scheduled at the time she placed her order displayed that 2-Day Air would deliver on 10/29/This information was prominently displayed at the time she selected her shipping option, at
the completion of her order, and on the receipt that was emailed to herFurther, this information is also located when she logs into her accountThe order is scheduled for delivery 10/as promised.UPS TRACKING - ***For additional shipping information please see: ***2-Day Air Delivery - Your package will arrive in 2-business daysDelivers Tuesday through Saturday only. Orders placed after 9:a.mon Thursday will arrive the following weekNo Sunday or Monday deliveries with this option

We have requested numerous times for the customer to forward us a copy of her receiptThe receipt shows delivery on 10/29/(today)The order is being delivered on the day it was promisedThe shipping schedule showed a delivery date of 10/for 2-day where she selected her shipping optionAgain, please forward us a copy of the receipt you received

Complaint: ***
I am rejecting this response because:No one told me when I called or initially corresponded that the package would be delivered on 10/29/They told me that the package would be delivered on or before 10/29/In addition no one offered any sympathy or apologize for the hardship this caused due to the extenuating circumstancesIf a business is going to post on their website that customer satisfaction is 100% they should be able to back it upAny reasonable person would expect that an order placed on 10/would be delivered on 10/(day)Again, it was not until I called to complain about "where is my package" that I was advised of the "cut off"
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:I did not receive a tracking number until late yesterday AFTER I told whoever was emailing me that I was going to contact the Revdex.com.
Regards,
[redacted]

Revdex.com:
Actually, the company had notified me that they were sending out another gift basket. That is what I wanted!!- for my family member to actually get the gift I had originally had tried to send her. I don't know how they got the idea that I was cancelling it and wanting a refund. But, if indeed they did credit my account, I guess I'll just have to accept this screw up and start all over with the gifting process. After this big hassle, my family member still doesn't have any gift!!
[redacted]

This customer provided an incorrect delivery address. She agreed to our terms and policies when the placing the online order. It states on her receipts and on our website: Shipping Accuracy: Check your addresses carefully! Send a Meal reserves the right to make corrections and to limit refunds...

and replacements if an address error is made.  Our guarantee extends only to correctly addressed orders. Our meal shipments are perishable, and we cannot guarantee the condition of the package if the delivery service has to reroute the cooler. We guarantee delivery only to the provided address confirmed on the order acknowledgement.

Complaint: [redacted]I am rejecting this response because: they told me to doate the food because you can't return perishable it would decay.  Send-A-Meal is being smart now. They know that we donated the food, thats why they said that if we return the food they would refund the money.  Now its time to send a complaint to the Attorney General in Texas regarding this matter.  Send-A-Meal is playing games now.  What kind of company this.  They also had other people on the web that was disappointed with the company. Had we known this was a bait and switch we would never never deal with them. All they do is lie throught their teeth.  This is not a way to run a company.
I want them to refund $179.98 back to American Express. If you like [redacted] food  and you have a problem with them, no doubt would return your money and you can donate the food. they would never they you to return the food.Regards,[redacted] & [redacted]

We have issued a full refund pursuant to this customer's request.

This order was delivered on 7/8/15 as requested. FEDEX Tracking number: [redacted]We have requested several times from the customer to confirm that the delivery address she provided was correct. She has been non-responsive to our email attempts. See attached emails.

We will happily refund the customer's money when the merchandise is returned.