TilerTECH

Initial Business Response / [redacted] (1000, 15, 2015/11/23) */ tiler tech 6:AM (hours ago) to [redacted] I just got back froHolidays but we have since fixed the ourlined issues with this client and she is a happy customer please contact her to confirm [redacted] Kind regards, Tyler f [redacted] Sent from my LG Mobile Initial Consumer Rebuttal / [redacted] (2000, 17, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) On October 28, I received my keys and a signed (undated) receiptOn November 19, the defective tile was replacedI was not provided with extra tile as I had been told I would be I am not a satisfied customer, just one that settled for getting the main issues taken care of so as to be finished working with the company [redacted]

***I have sent an email to Ms ***? in responseWe have been trying since last week to drop of the material in questionLast Thursday was raining, we did not feel confident dropping of $worth of material in the rainI called Ms ***? she advised me she would be out of town until Sunday, so we arranged to drop of the material on Monday after pm awaiting Ms ***? ok that she would be homeIt was also raining yesterday,and a set time was not confermed, then Ms ***? started to not only texted [redacted] ? myself? and another as wellI responded by email last night and this amThat we will be dropping of the material in question today? This is the email I sent today? [redacted] This is to inform you that your vanity will be dropped off todayWe are having a had time with conflicting schedulesThe material will be dropped off between 1:and 2:pm todayWe will take a picture for our records to show we have dropped the materials in questionWe would appreciate an email from you advising us of a good time to pick up our loaner vanity that you haveThank youWe are turning dreams into reality one day at a time Laura Office Manager Tilertech? Inc? This is the response we receivedWe are trying very hard to work with Ms ***? , but she is making it very difficultWe will be dropping off the material today and be done with this.? Absolutely not.I want someone there, like I have said multiple times I DON'T TRUST YOU, YOU ARE NOT TO LEAVE ANYTHING AT MY HOME WITHOUT ME BEING THERE!!! ? ? ?

Response to Revdex.com and Trusted ProsPlease note Tilertech has done everything possible to try and make this customer happyI would like torespond to his complaints, so our future clients can fully understandI would like to indicate thatTilertech has fully fulfilled our agreement with ***Let us
start with the tub that *** claims is notthe right tub, when in fact the tub that is in the home is the actual tub that *** himself touch andselected from the floor at the suppliersIt is the actual tub not a modelNever does it state in ourcontract that we were installing a *** tub.The reason for *** wanting us to pull out the tub is not due to the tub not being the correct makeand model, it is because *** had stomach surgery while we were doing the renovation and ***now finds that he does not have enough strength to get himself out of the tubThe tub is an oversizedtub, which is what *** recommended and wantedThis is the tub we provided for ***has also stated that we have been fined from Service Alberta a few years back, which is true but not forany reason other than we did not have a proper license for prepaid contracts in placeThis problem hasbeen rectified for a long time and all licenses are now in placePlease feel free to do your due diligence.As for the shower, we installed, *** actually had a rep from this particular product come out andassure *** that the contractor did in fact install the shower 100% correct, and that it was theproducts threshold in the front of the shower that was the reason why water was coming from directspray of the wash wandTilertech and *** *** are honest respectful companies and for that wealways strive to keep our customers happy, so with that being said Tilertech and *** *** haveagreed that since the client is not pleased with the PRODUCT we will in fact work together at no cost tothe client to remove the shower and install another shower of his choice, which *** has alreadyselected.I would like to take the time to say that a complaint is not always one sidedI would encourage you todo all the research you can on our company, you will see that Tilertech is a stacompanyWealways have the best interest of our clients, but will not allow slanderI would also like to note that thisparticular client has had three separate contacts with our company and has given us a letter ofrecommendation which I will attachWe truly do not know why this has come down to this, other thanthe client not working with our companyI would like to finish this with a direct message to ***:*** we would like this to end on as much of a positive note as possibleWe just ask for a little moreparticipation from you, so this will end much easierPlease understand that you and I know that we area great company and we are willing to rectify any issue you may have within reason and/or contract.Thank you we look forward to putting and end to all of this

Good MorningII have enclosed some emails that where prevalent to this complaintAs to the circumstances beyond our control spoke of in my email to ***, we were severely understaffedBy that I mean we had no one*** *** *** ** *** *** *** *** * ** *** *** *** *** ** ***
*** *** *** *** *** ** *** * ** *** ** *** *** ** *** *** ** *** *** *** *** *** ** *** *** *** *** *** ** *** *** ** * *** *** * ** *** ** *** *** I had previously been communicating with *** via texting and it was explained to her that we were severely short staffedMrMarco C*** had requested that I stop communicating via text and a formal email requesting that the work would be completed, but we also required a guarantee that the balance would be paid as wellI have enclosed the emails in questionWe are still wanting to go and finish the work. Email that was sent to *** *** “Tue, May 30, at 11:AM, tiler tech wrote:Hi ***, I am sending this as an email so that it stays professional and also to clarify what needs to specified for the safety of all partiesI understand that it has been a while in you getting your finishing materials due to circumstances that were out of our control. I am aware that you are waiting for your proper vanity and vanity top and over the toilet cabinet all the other extras like towel ring, shelf and door transition. Also, just so you know, I apologize that your toilet has a glitchIt is actually an awesome toilet its just that David doesn’t know how to adjust itI thought he had but I was wrongNow as far as the outstanding amount, it is that you owe no more no lessThe reason the office was bringing up the dollars is to show you that it is costing us more than to finish the job but that we have every intention of honoring our responsibility to finish regardless of the cost to usWe do want you to get your final product as promised but we also understand the frustration this has caused you and we apologize for that however we also want to make sure that once the job is finished that you still have the intention of paying your portion of in full even though its taking this long so please confirm that you will pay the amount of $dollars once the job is finished and by finished we will agree that it includes us supplying and installing a white vanity, us supplying and installing a custom granite countertop of your choice with undermount sink, us installing a customer supplied faucet, us supplying and installing an over the toilet white cabinet, us supplying and installing extras like a towel ring, a glass shelf and a door transition, you supplying a piece of hallway flooring to complete transition at doorIf you agree to pay the remaining amount of dollars after the outlined items have been completed then we can proceed with the work as outlined and set a definitive date to do itPlease let us know if you agree to these conditions”. *** *** response“Like I told you beforeI have been honoring my side of the contractSo if I don't agree to the above you won't finish after I've already paid for more than 90% of it? That is a breech of contract by youI've been told different stories as to why it's taking so long and quite frankly, I'm not sure which one to believeAt no time, however, did you mention this reasonMarco did mention at one point that something happened with the cabinet order but that was more than months ago** *** ** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** * *** *** *** *** *** *** *** ** *** *** *** *** My understanding of a couple of things is a little different than yours.The transition is part of replacing the floor is it not? Why is this an extra? You can't possibly expect to keep an old transition in there that is 1/2" higher than the new floor. ** *** *** *** *** *** *** *** ** *** *** ** *** ** *** *** * *** *** *** * *** * *** *** ** * *** *** *** *** *** *** *** *** ***The faucet was picked out with Tyler and is supposed to match what's already in the bathroomI don't have a faucetI suppose he didn't order that either.Keep your towel ring and shelf, I don't need them that badly.Now, the reason I hired someone to do this reno is because I don't have time and I didn't want it to take forever to be finishedSince I have already paid for the cabinet and vanity, I expect them to be delivered by the end of the weekI will install them myself, I will do the transition and I will put the old toilet back in myselfIf you do not give me my vanity and cabinet, I want an itemized list of the quote including how much for the floor, how much for the tub, how much for the fixtures, how much for the subs and how much for the cabinet, vanity and countertop** ** *** ** *** * *** ** *** *** *** *** ** *** *** * *** *** *** ** *** *** ** *** *** *** *** *** * *** No, I do not agree with any extra conditions, they are not part of your own contract *** * ** *** *** *** *** *** *** ** ** *** ** *** *** ***It's certainly not my fault you are taking forever, I will not be held accountable for your mistakes”. Govern yourself accordingly. The part of the contract that advises our customers about payments Terms and conditionsPRICE, DEPOSIT & PAYMENT POLICYDeposit is 30% of the full amount of the jobThe deposit is to be paid at the time that the contract is signedThe remaining balance is due at the time of Full completion of the project.Payment will be expected at the time of Substantial Completion if the client can reoccupy and use the renovated space but are awaiting finishing products due to late arrival of supplies or any other delays beyond the control of Tiler Tech Inc or the clientie: awaiting vanities, mirrors, countertops and any and all items that do not impede the client’s ability to use the spacePlease (see next page for definition of full and substantial completion)The contract price does not include any extra costs accumulated during the job due to latent defects, delays and the client changing the work planAnything above and beyond what is stated in the contract is considered extra and will be dealt with accordingly as they ariseAcceptable methods of payment are cash, debit or credit or certified cheque

Response to Revdex.com and Trusted ProsPlease note Tilertech has done everything possible to try and make this customer happyI would like torespond to his complaints, so our future clients can fully understandI would like to indicate thatTilertech has fully fulfilled our agreement with ***Let us
start with the tub that *** claims is notthe right tub, when in fact the tub that is in the home is the actual tub that *** himself touch andselected from the floor at the suppliersIt is the actual tub not a modelNever does it state in ourcontract that we were installing a *** tub.The reason for *** wanting us to pull out the tub is not due to the tub not being the correct makeand model, it is because *** had stomach surgery while we were doing the renovation and ***now finds that he does not have enough strength to get himself out of the tubThe tub is an oversizedtub, which is what *** recommended and wantedThis is the tub we provided for ***has also stated that we have been fined from Service Alberta a few years back, which is true but not forany reason other than we did not have a proper license for prepaid contracts in placeThis problem hasbeen rectified for a long time and all licenses are now in placePlease feel free to do your due diligence.As for the shower, we installed, *** actually had a rep from this particular product come out andassure *** that the contractor did in fact install the shower 100% correct, and that it was theproducts threshold in the front of the shower that was the reason why water was coming from directspray of the wash wandTilertech and *** *** are honest respectful companies and for that wealways strive to keep our customers happy, so with that being said Tilertech and *** *** haveagreed that since the client is not pleased with the PRODUCT we will in fact work together at no cost tothe client to remove the shower and install another shower of his choice, which *** has alreadyselected.I would like to take the time to say that a complaint is not always one sidedI would encourage you todo all the research you can on our company, you will see that Tilertech is a stacompanyWealways have the best interest of our clients, but will not allow slanderI would also like to note that thisparticular client has had three separate contacts with our company and has given us a letter ofrecommendation which I will attachWe truly do not know why this has come down to this, other thanthe client not working with our companyI would like to finish this with a direct message to ***:*** we would like this to end on as much of a positive note as possibleWe just ask for a little moreparticipation from you, so this will end much easierPlease understand that you and I know that we area great company and we are willing to rectify any issue you may have within reason and/or contract.Thank you we look forward to putting and end to all of this

Initial Business Response /* (1000, 15, 2015/11/23) */
tiler tech
6:AM (hours ago)
to ***
I just got back froHolidays but we have since fixed the ourlined issues with this client and she is a happy customer please contact her to confirm ***
Kind regards,
Tyler f*
Sent from my LG Mobile
Initial Consumer Rebuttal /* (2000, 17, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On October 28, I received my keys and a signed (undated) receiptOn November 19, the defective tile was replacedI was not provided with extra tile as I had been told I would be
I am not a satisfied customer, just one that settled for getting the main issues taken care of so as to be finished working with the company***

We have been contacted by Tilertech and they have resolved the concernsThank you for having this service to ensure customers get service when hitting a road block or dead end

Hi Erica,I just had my vanity, cabinet, sink and faucet dropped off* *** *** *** * ** ** *** *** ** *** ** *** I've finally received everything it can be closed.Thank you

***I have sent an email to Ms ***? in responseWe have been trying since last week to drop of the material in questionLast Thursday was raining, we did not feel confident dropping of $worth of material in the rainI called Ms ***? she advised me she would be out of town until Sunday, so we arranged to drop of the material on Monday after pm awaiting Ms ***? ok that she would be homeIt was also raining yesterday,and a set time was not confermed, then Ms ***? started to not only texted *** ***? myself? and another as wellI responded by email last night and this amThat we will be dropping of the material in question today? This is the email I sent today? *** This is to inform you that your vanity will be dropped off todayWe are having a had time with conflicting schedulesThe material will be dropped off between 1:and 2:pm todayWe will take a picture for our records to show we have dropped the materials in questionWe would appreciate an email from you advising us of a good time to pick up our loaner vanity that you haveThank youWe are turning dreams into reality one day at a time Laura Office Manager Tilertech? Inc? This is the response we receivedWe are trying very hard to work with Ms ***? , but she is making it very difficultWe will be dropping off the material today and be done with this.? Absolutely not.I want someone there, like I have said multiple times I DON'T TRUST YOU, YOU ARE NOT TO LEAVE ANYTHING AT MY HOME WITHOUT ME BEING THERE!!! ? ? ?

Good MorningII have enclosed some emails that where prevalent to this complaint. As to the circumstances beyond our control spoke of in my email to [redacted], we were severely understaffed. By that I mean we had no one. [redacted]...

[redacted] I had previously been communicating with [redacted] via texting and it was explained to her that we were severely short staffed. Mr. Marco C[redacted] had requested that I stop communicating via text and a formal email requesting that the work would be completed, but we also required a guarantee that the balance would be paid as well. I have enclosed the emails in question. We are still wanting to go and finish the work. Email that was sent to [redacted] “Tue, May 30, 2017 at 11:28 AM, tiler tech <[redacted]> wrote:Hi [redacted], I am sending this as an email so that it stays professional and also to clarify what needs to specified for the safety of all parties. I understand that it has been a while in you getting your finishing materials due to circumstances that were out of our control.  I am aware that you are waiting for your proper vanity and vanity top and over the toilet cabinet all the other extras like towel ring, shelf and door transition.  Also, just so you know, I apologize that your toilet has a glitch. It is actually an awesome toilet its just that David doesn’t know how to adjust it. I thought he had but I was wrong. Now as far as the outstanding amount, it is 500 that you owe no more no less. The reason the office was bringing up the 800 dollars is to show you that it is costing us more than 500 to finish the job but that we have every intention of honoring our responsibility to finish regardless of the cost to us. We do want you to get your final product as promised but we also understand the frustration this has caused you and we apologize for that however we also want to make sure that once the job is finished that you still have the intention of paying your portion of 500 in full even though its taking this long so please confirm that you will pay the amount of $500 dollars once the job is finished and by finished we will agree that it includes us supplying and installing a white vanity, us supplying and installing a custom granite countertop of your choice with undermount sink, us installing a customer supplied faucet, us supplying and installing an over the toilet white cabinet, us supplying and installing extras like a towel ring, a glass shelf and a door transition, you supplying a piece of hallway flooring to complete transition at door. If you agree to pay the remaining amount of 500 dollars after the outlined items have been completed then we can proceed with the work as outlined and set a definitive date to do it. Please let us know if you agree to these conditions”. [redacted] response“Like I told you before. I have been honoring my side of the contract. So if I don't agree to the above you won't finish after I've already paid for more than 90% of it? That is a breech of contract by you. I've been told different stories as to why it's taking so long and quite frankly, I'm not sure which one to believe. At no time, however, did you mention this reason. Marco did mention at one point that something happened with the cabinet order but that was more than 2 months ago. [redacted]  My understanding of a couple of things is a little different than yours.The transition is part of replacing the floor is it not? Why is this an extra? You can't possibly expect to keep an old transition in there that is 1/2" higher than the new floor.  [redacted]The faucet was picked out with Tyler and is supposed to match what's already in the bathroom. I don't have a faucet. I suppose he didn't order that either.Keep your towel ring and shelf, I don't need them that badly.Now, the reason I hired someone to do this reno is because I don't have time and I didn't want it to take forever to be finished. Since I have already paid for the cabinet and vanity, I expect them to be delivered by the end of the week. I will install them myself, I will do the transition and I will put the old toilet back in myself. If you do not give me my vanity and cabinet, I want an itemized list of the quote including how much for the floor, how much for the tub, how much for the fixtures, how much for the subs and how much for the cabinet, vanity and countertop. [redacted] No, I do not agree with any extra conditions, they are not part of your own contract [redacted]. It's certainly not my fault you are taking forever, I will not be held accountable for your mistakes”. Govern yourself accordingly. The part of the contract that advises our customers about payments Terms and conditionsPRICE, DEPOSIT & PAYMENT POLICYDeposit is 30% of the full amount of the job. The deposit is to be paid at the time that the contract is signed. The remaining balance is due at the time of Full completion of the project.Payment will be expected at the time of Substantial Completion if the client can reoccupy and use the renovated space but are awaiting finishing products due to late arrival of supplies or any other delays beyond the control of Tiler Tech Inc or the clientie: awaiting vanities, mirrors, countertops and any and all items that do not impede the client’s ability to use the space. Please (see next page for definition of full and substantial completion)The contract price does not include any extra costs accumulated during the job due to latent defects, delays and the client changing the work plan. Anything above and beyond what is stated in the contract is considered extra and will be dealt with accordingly as they ariseAcceptable methods of payment are cash, debit or credit or certified cheque.

We have been contacted by Tilertech and they have resolved the concerns. Thank you for having this service to ensure customers get service when hitting a road block or dead end.

[redacted]I have sent an email to Ms [redacted] in response. We have been trying since last week to drop of the material in question. Last Thursday was raining, we did not feel confident dropping of $1000.00 worth of material in the rain. I called Ms [redacted] she advised me she would be out of town until Sunday, so we arranged to drop of the material on Monday after 5 pm awaiting Ms [redacted] ok that she would be home. It was also raining yesterday,and a set time was not confermed, then Ms [redacted] started to not only texted [redacted] myself  and another as well. I responded by email last night and this am. That we will be dropping of the material in question today.   This is the email I sent today [redacted] This is to inform you that your vanity will be dropped off today. We are having a had time with conflicting schedules. The material will be dropped off between 1:30 and 2:00 pm today. We will take a picture for our records to show we have dropped the materials in question. We would appreciate an email from you advising us of a good time to pick up our loaner vanity that you have. Thank you. We are turning dreams into reality one day at a time Laura Office Manager Tilertech  Inc This is the response we received. We are trying very hard to work with Ms [redacted] , but she is making it very difficult. We will be dropping off the material today and be done with this. Absolutely not.I want someone there, like I have said multiple times I DON'T TRUST YOU, YOU ARE NOT TO LEAVE ANYTHING AT MY HOME WITHOUT ME BEING THERE!!!

Initial Business Response /* (1000, 15, 2015/11/23) */
tiler tech
6:24 AM (2 hours ago)
to [redacted]
I just got back fro. Holidays but we have since fixed the ourlined issues with this client and she is a happy customer please contact her to confirm [redacted]...


Kind regards,
Tyler f[redacted]
Sent from my LG Mobile
Initial Consumer Rebuttal /* (2000, 17, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On October 28, I received my keys and a signed (undated) receipt. On November 19, the defective tile was replaced. I was not provided with extra tile as I had been told I would be.
I am not a satisfied customer, just one that settled for getting the main issues taken care of so as to be finished working with the company. [redacted]

Hi Erica,I just had my vanity, cabinet, sink and faucet dropped off. [redacted] I've finally received everything it can be closed.Thank you