My name is [redacted] , and I am the Project Manager at Tiller CreativeI have been running the Olympia division of our company since I never had the pleasure of working with [redacted] though she did pay hosting to Tiller for her contracted site through May of I first became aware of this issue on August 15th, in a project meeting with former manager and owner [redacted] is not in a current paid service contract with Tiller Creative, but [redacted] asked that I contact her to assist her with the situation On Thursday of that week, the 18th, I received a formal complaint from the Revdex.comI value each of my clients, and am dedicated to working with non profits and community based organizations in the South SoundThough [redacted] is not paying for support services, I have been corresponding with her regularly to mediate this situation as soon as possible (please see my emails attached), as I do with all of my past clients It has since come to my attention that [redacted] did respond to [redacted] and perform some of the needed work on her account, but was unable to resolve the entire issueHalf of the problem described requires her to access private account information that Tiller does not have access toIn this case, it is an issue of an expired API address which, for security reasons, [redacted] needs to access herself I am working with [redacted] to assist her in this process, and to fully resolve any unforeseen issues as quickly as possibleWe are also working together to transfer her hosting account to another serverShe is currently balancing this project with another position, so has had some delays in working with meHowever, [redacted] is a pleasure to correspond with, and I am confident that we will resolve her issues as soon as she is able
My name is [redacted] , and I am the Project Manager at Tiller CreativeI have been running the Olympia division of our company since I never had the pleasure of working with [redacted] though she did pay hosting to Tiller for her contracted site through May of I first became aware of this issue on August 15th, in a project meeting with former manager and owner [redacted] is not in a current paid service contract with Tiller Creative, but [redacted] asked that I contact her to assist her with the situation On Thursday of that week, the 18th, I received a formal complaint from the Revdex.comI value each of my clients, and am dedicated to working with non profits and community based organizations in the South SoundThough [redacted] is not paying for support services, I have been corresponding with her regularly to mediate this situation as soon as possible (please see my emails attached), as I do with all of my past clients It has since come to my attention that [redacted] did respond to [redacted] and perform some of the needed work on her account, but was unable to resolve the entire issueHalf of the problem described requires her to access private account information that Tiller does not have access toIn this case, it is an issue of an expired API address which, for security reasons, [redacted] needs to access herself I am working with [redacted] to assist her in this process, and to fully resolve any unforeseen issues as quickly as possibleWe are also working together to transfer her hosting account to another serverShe is currently balancing this project with another position, so has had some delays in working with meHowever, [redacted] is a pleasure to correspond with, and I am confident that we will resolve her issues as soon as she is able