Tillie & Rose

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI will be happy to provide documentation stating the expected deadline of the photos, which was expressed to the business Yes - I am happy with the results, which I shared with the business I did not ask the business for a refund as the business was not responding to any messages Many of the delays expressed by the business were due to personal reasons which was shared with my after the delays occurred
Regards,Katie Donnelly

Client never asked for refund and stated they were very happy with the workIt did take longer to complete the work than anticipated due to unforseen personal circumstances, and the unforseen closing of the businessThe work was delivered in two batches of photos instead of one all at onceThe
client was made aware of these efforts to complete their work as soon as possible, and never stressed any importance of occasion for the timeline of delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will be happy to provide documentation stating the expected deadline of the photos, which was expressed to the business.  Yes - I am happy with the results, which I shared with the business.  I did not ask the business for a refund as the business was not responding to any messages.  Many of the delays expressed by the business were due to personal reasons which was shared with my after the delays occurred.  Regards,Katie Donnelly

Review: I would like to obtain a refund for the services paid to Tillie & Rose for photography services. While we did have the photographs taken, I had to make several calls and send many emails to receive a portion of the photos. I was promised the remaining photos shortly thereafter and have yet to receive them despite many emails to the business.

This purchase was a 30th anniversary present to my parents which has failed and caused much disappointment to our family.Desired Settlement: I am requesting a refund for the services since the completed work has not been delivered and the business is unresponsive.

Business

Response:

Client never asked for refund and stated they were very happy with the work. It did take longer to complete the work than anticipated due to unforseen personal circumstances, and the unforseen closing of the business. The work was delivered in two batches of photos instead of one all at once. The client was made aware of these efforts to complete their work as soon as possible, and never stressed any importance of occasion for the timeline of delivery.

Consumer

Response: