Tillier Plumbing LLC

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.MrA*** DID NOT attempt contact usI was notified via email that there was a response in my original Revdex.com complaintThis is a clear example of his unprofessionalism with handling this matterWe really feel that we were misled and ripped-offWe do not feel that the meetings we had were worth anything close to $1995! We paid $for poor service and got nothing but stress over this entire situationWe paid for a service that was to save us on our son's college education and we got nothing but a salesman making every effort to sell us very expensive "Life Insurance" ($2500/mo) so that he can make his big commissionWe may be Asian's, but we do not deserve to be treated as suchThis is the worst service we've ever experienced.I would more than happy to provide my opinion and share my experience with any parent out there that is thinking about considering this type of service and/or businessPlease call me anytime [redacted] Regards, [redacted]

The [redacted] family signed up with the College Planning Network in May During those three years many services were provided The family spoke with our Educational Services department many times about the college process including a personal student interview with one of our college counselors During that conversation the counselor spoke to the student about the college admission process and the family spoke to our counselors many times as a follow up The College Planning Network also completed all financial aid forms for the family College Planning Network helps guide a family through the college planning process but where a student ends up attending is a decision that the family makes together.While CPN believes we provided many services to the family during their three years of service we also want all of our families to have a positive experience We believe that a refund of $1,646.50, half of what the family paid is a fair resolution / [redacted] Style Definitions */

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We had two or maybe three phone consultations totaling a liberal hoursIf we calculated the hourly fee at a generous $p/hr charge the fees would be $and add a generous fee of $to complete the FAFSA and the generous amount of services rendered equals $I think the refund amount should be $Again my daughter is no farther ahead than where we were when we contacted CPN in the first place because CPN didn't follow through with the level of service I was sold and that is not because we didn't follow through on our endI think we are deserved a FULL refund; however I recognize a small effort was exercised on CPN's behalf so I am willing to forego a liberal $We will not slander or post any negative reviews and we can part ways on a positive note Regards, [redacted]

Ron A***, the agent, has refunded the total amount of $on [redacted] s credit card

We are researching these claims with the AdvisorI will be in contact with your response.Thank you

We will be refunding the client the entire amount requested $3,202. The funds will be disbursed in the next 10 days.Thank you.

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of $is satisfactory to me.
Regards,
*** ***

College Planning Network does not agree with *** ***
when she states that no services were provided.
Many services were provide for the years she was a client with CPN including
her family speaking with our Educational Services department and receiving
guidance on the college planning process.
We do want all of our clients to have a positive experience with CPN so
we will agree to refund the requested amount.
Please note that the refund check may arrive in two separate checks and
may take up to two week to receive. We
wish *** *** and her family the best of luck in their future endeavors

I have reviewed the response made by the business in reference to complaint ID ***, and find that their resolution of a full refund of $5,is satisfactory to me.
Regards,
*** ***

Hello,we are in the process of researching this request. thank you. We will have response no later than Monday, November 7,

Dear Sir/Madam:
We have reviewed the ***
account and would like to give the
following response:
The *** family enrolled with the College Planning Network
in September 2012. Since we have provided many services, CPN was not
aware that the family was unhappy with the services that we have been providing
until we received the Revdex.com correspondence. The last contact CPN had with
the *** family was March at which time we updated their fafsa with the
tax information that they provided to our organization online.
During the time that the *** family was active with the
College Planning Network our records indicate that many of the services that we
offered were indeed used. Our records show a student interview was
completed which assisted with a school list being developed for Rachelle, essay
review, an additional college planning session for the student along with
timely and accurate submissions of the FAFSA and CSS Profiles since 2013, in
addition to available financial or educational support at any time
requested.
The College Planning Network does require this process to be
a partnership, we are here to support or families in all educational and
financial questions that may arise. We do not offer finding scholarships
or grants for our families, we do however provide them the tools they may need
to find scholarships or grants. Every family that we service have
many different variables that do allow for The College Planning Network to
receive additional aid in which we have been very successful in doing. We
are sorry to hear that the *** family was unhappy with the services that they
were provided for years. We do have a day money back guarantee in
which the *** family would have received information on in 2012.
We are disappointed that the *** family did not share their
disappointment with CPN until years of service was provided, however we will
refund the family the entire amount of $
Thank you
The College Planning Network

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The [redacted] family signed up with the College Planning
Network in May 2012. During those three
years many services were provided. The family
spoke with our Educational Services department many times about the college
process including a personal student interview with
one of our college
counselors. During that conversation the
counselor spoke to the student about the college admission process and the
family spoke to our counselors many times as a follow up. The College Planning Network also completed
all financial aid forms for the family. College Planning Network helps guide a family through
the college planning process but where a student ends up attending is a
decision that the family makes together.While CPN believes we provided many services to the family during
their three years of service we also want all of our families to have a positive
experience. We believe that a refund of
$1,646.50, half of what the family paid is a fair resolution.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We had two or maybe three phone
consultations totaling a liberal 5 hours. If we calculated the hourly fee at a
generous $50.00 p/hr charge the fees would be $250.00 and add a generous fee of
$250.00 to complete the FAFSA and the generous amount of services rendered
equals $500.00. I think the refund amount should be $2791.00. Again my daughter is no farther ahead than where we were when we contacted CPN in the first place because CPN didn't follow through with the level of service I was sold and that is not because we didn't follow through on our end. I think we are deserved a FULL refund; however I recognize a small effort was exercised on CPN's behalf so I am willing to forego a liberal $500.00. We will not slander or post any negative reviews and we can part ways on a positive note.
Regards,
[redacted]

We are researching these claims with the Advisor. I will be in contact with your response.Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.Mr. A[redacted] DID NOT attempt contact us. I was notified via email that there was a response in my original Revdex.com complaint. This is a clear example of his unprofessionalism with handling this matter. We really feel that we were misled and ripped-off. We do not feel that the meetings we had were worth anything close to $1995! We paid $1995 for poor service and got nothing but stress over this entire situation. We paid for a service that was to save us on our son's college education and we got nothing but a salesman making every effort to sell us very expensive "Life Insurance" ($2500/mo) so that he can make his big commission. We may be Asian's, but we do not deserve to be treated as such. This is the worst service we've ever experienced.I would more than happy to provide my opinion and share my experience with any parent out there that is thinking about considering this type of service and/or business. Please call me anytime [redacted].
Regards,
[redacted]

We will be refunding the client the entire amount requested $3,202.  The funds will be disbursed in the next 10 days.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do feel that the funds that were paid to [redacted] Advisory for his services should not be refunded, only the funds from CPN. I believe his total amount was $840 maybe?  So minus that from the total of the $3202. Thank you!
Regards,
[redacted]

We will review this complaint and be in touch very soon.

Ron A[redacted], the agent, has refunded the total amount of $1995.00 on [redacted]s credit card.