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Tillys Inc

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Tillys Inc Reviews (57)

I ordered 4 items on 05/04/2019 3 of the items have shipped so I contacted tillys about the fourth item and then got an email saying it has been cancelled and that my card won't be charged yet the payment for that item still says pending 2 days later and im unable to use the funds to buy the product elsewhere.

Hello ***, Your order was received and reshipped on January Your new tracking number is: *** Please do not hesitate to contact us again, should you have any further questions or concerns Thank you,Tillys.com

Hello, Thank you for taking the time to inform us of this issueWe have investigated your claim, and found that you are entitled to an additional refund in the amount of $Unfortunately, we do not have your credit card information on fileWe have attempted to contact you several times to
obtain the correct credit card information required to issue a refund, but we have so far been unsuccessfulPlease feel free to contact our customer service department at (866) 484-We are available Monday through Friday, 7am-6pm PSTWe hope to fully resolve this issue for you very soonWe look forward to hearing from you Thank you,Tillys.com

The order in question was submitted but unfortunately could not be processedAny time an order is submitted a pending authorization is createdWe sent a request to the financial institution informing them that we would not be transacting on the authorizationIt generally takes the financial
institution around 3-business days to remove the pending authorization from your account, but your financial institution has a full billing cycle to remove these pending authorizations. Unfortunately, there is nothing we can do to speed up your financial institution with their removal of the pending authorizations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI was contacted on 2/25/at 3:pm and 3:pm at which time the representative left a message informing of this informationOn 2/27/I called the customer service number and provided my account information once again to them for the deposit I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello ***, We have attempted to contact you several times with regards to this matter, but have yet to be successfulWe are more than happy to resolve this issue for you, and if inventory is available, match the price of your original purchasePlease feel free to contact us at *** ***We are available Monday through Friday, 7am-6pm PSTWe look forward to hearing from you and hopefully resolving this issue for you, very soon Thank you! Tillys.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this
complaint resolved
Regards,
*** ***

We apologize for the late response. To whom it may concern, We regret that you have continued to receive unwanted correspondence from our companyWe have successfully removed all of the contact information provided from our databasesWe will take every step possible to insure that no
future catalogs or emails are sentWe apologize for any inconvenience this may have causedPlease do not hesitate to contact us again, should be there be any further questions or concerns. Thank you!Tillys.com Customer Service

I purchase a gift card for $120 at Tilly's Inc on 12/1/2018 @7:17 pm. Unfortunately the card was lost / stolen . I called their customer service and reported the card lost /Stolen. They informed me that I had to submit verification of my purchase (receipt ticket) along with my name number address and email.! After doing so they sent me an email, verifying the purchase and the amount along with my personal information. Therefore I was given the impression that the card was no longer activated. Come to find out I did he not submit the report in time even though it was not even 12 hours later tíf. And that the card had been used a t a local Tilly's and a balance of $0 was left remaining. I then requested Tilly's Inc which store location had my stolen gift card been used a t. Tillys Inc replied that unless I contacted my local law enforcement Tilly's Inc will not release that information to me. Now how am I supposed to file a report to my local law enforcement, when Tilly's Inc formally sends me an email and a customer service representative physically tells me that because even though you do file a lost or stolen gift card from their store it will still take 24 hours to 3 days for them to properly file in their system . What is the purpose of submitting verification and getting an email verifying your verification of the purchase! I I strongly believe that this is a crime in itself . And I will be taking a deeper look into Tilly's Inc claims and disclaims policy. So to all this may concern ! This is a Buyer beware regarding"Tilly's Inc" store location Tempe Marketplace
2000 E. Rio Salado Pkwy Tempe Az 84281.

Hi [redacted],Unfortunately, the item that was ordered was cancelled because it was out of stock. You were not charged for the out of stock item, and you should have received an email notifying you that the item was out of stock. If you have a pending authorization as a result to the transaction it...

should drop off your account shortly. We're very sorry for any inconvenience this may have caused.

Hello [redacted],
 
We regret that your original order never made it to you. We have gone ahead and issued a full refund for this purchase. We apologize for any inconvenience this may have caused. For further assistance, please do not hesitate to contact us.
 
Thank you,...


Tillys.com
Customer Service

Hello,
 We
contacted the Customer on Friday, April 17, 2015 and received confirmation that
the funds due to the Customer had been processed by their bank. The Customer
was satisfied with the outcome and did not request anything moving forward.
 Thank
you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[No one attempted to contact me. Icontacted tilly and no one could answer and I decided to open a case. After this case was open I did not receive and phone call email from tilly.  ]
Regards,
[redacted]

Hello [redacted],We regret that we were unable to fulfill your original order at the time of purchase. While
we make every effort to maintain ample supply of our stock, occasionally we are
out of certain items. We have attempted to contact you several times to attempt to re-place the order for you,...

based on our current inventory. Unfortunately, we have not been successful in doing so. We apologize for any inconvenience you have experienced. Please do not hesitate to contact us again, should you have any further questions or concerns. Thank you! Tillys.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

The customer contacted us directly and we explained what happened and that the customer was not charged for the item. The customer was provided a promo code for a future order.  Thanks,Tillys.com

Hello [redacted],  We apologize for the inconvenience you have experienced. Our records indicate that a replacement package containing item # [redacted] ((BLUE CROWN Classic Mens Chino Shorts)) was shipped to the shipping address we were provided with on you original order. The FedEx Ground...

tracking number for your replacement package is: [redacted]Our records indicate this package was delivered via FedEx Ground on March 25. Please do not hesitate to contact us again, if there are any other questions or concerns. Thank you! Tillys.com

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

No charges have been processed in regards to the orders that were placed and cancelled. A pending authorization is created any time an order is placed and that is a standard practice for most online retailers. We have sent a request to the financial institution asking them to release the authorization since we're not holding the funds against your account.

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Address: 10 Whatney, Irvine, California, United States, 92618-2807

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