Hello, We contacted the Customer on Friday, April 17, and received confirmation that the funds due to the Customer had been processed by their bankThe Customer was satisfied with the outcome and did not request anything moving forward Thank you
The customer contacted us directly and we explained what happened and that the customer was not charged for the itemThe customer was provided a promo code for a future order Thanks,Tillys.com
Hello ***, We apologize for the inconvenience you have experiencedOur records indicate that a replacement package containing item # [redacted] ((BLUE CROWN Classic Mens Chino Shorts)) was shipped to the shipping address we were provided with on you original orderThe FedEx Ground tracking number for your replacement package is: [redacted] Our records indicate this package was delivered via FedEx Ground on March Please do not hesitate to contact us again, if there are any other questions or concernsThank you! Tillys.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [No one attempted to contact meIcontacted tilly and no one could answer and I decided to open a caseAfter this case was open I did not receive and phone call email from tilly ] Regards, [redacted]
The Customer was provided a full refund on January We also sent an email to the Customer to provide details regarding the refund that was processedWe hope the Customer finds this a a solution
Based on our records, you were completely refunded, as of March 6, You initially received a refund in the amount of $on January 21, and then a second refund was processed for the amount of $on March Please feel free to contact us again, if you have any other questions or concerns Thank you, Tillys.com
Hello ***,We regret that we were unable to fulfill your original order at the time of purchaseWhile we make every effort to maintain ample supply of our stock, occasionally we are out of certain itemsWe have attempted to contact you several times to attempt to re-place the order for you, based on our current inventoryUnfortunately, we have not been successful in doing soWe apologize for any inconvenience you have experiencedPlease do not hesitate to contact us again, should you have any further questions or concernsThank you! Tillys.com
We have reached out to the Customer via phone as well as via email. We are more than willing to provide a solution, but were not aware of the issue until receiving the notice of a complaint.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hi [redacted] ,Unfortunately, the item that was ordered was cancelled because it was out of stockYou were not charged for the out of stock item, and you should have received an email notifying you that the item was out of stockIf you have a pending authorization as a result to the transaction it should drop off your account shortlyWe're very sorry for any inconvenience this may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Furthermore, holding funds for accepted, then canceled transactions two days after order was processed is not acceptable.I suggest to charge credit card after online or phone order is approved.Credit card should not be processed to hold funds until online purchase is approved
Hello, We contacted the Customer on Friday, April 17, and received confirmation that the funds due to the Customer had been processed by their bankThe Customer was satisfied with the outcome and did not request anything moving forward Thank you
The customer contacted us directly and we explained what happened and that the customer was not charged for the itemThe customer was provided a promo code for a future order Thanks,Tillys.com
Hello ***, We apologize for the inconvenience you have experiencedOur records indicate that a replacement package containing item # [redacted] ((BLUE CROWN Classic Mens Chino Shorts)) was shipped to the shipping address we were provided with on you original orderThe FedEx Ground tracking number for your replacement package is: [redacted] Our records indicate this package was delivered via FedEx Ground on March Please do not hesitate to contact us again, if there are any other questions or concernsThank you! Tillys.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [No one attempted to contact meIcontacted tilly and no one could answer and I decided to open a caseAfter this case was open I did not receive and phone call email from tilly ] Regards, [redacted]
The Customer was provided a full refund on January We also sent an email to the Customer to provide details regarding the refund that was processedWe hope the Customer finds this a a solution
Based on our records, you were completely refunded, as of March 6, You initially received a refund in the amount of $on January 21, and then a second refund was processed for the amount of $on March Please feel free to contact us again, if you have any other questions or concerns Thank you, Tillys.com
Hello ***,We regret that we were unable to fulfill your original order at the time of purchaseWhile we make every effort to maintain ample supply of our stock, occasionally we are out of certain itemsWe have attempted to contact you several times to attempt to re-place the order for you, based on our current inventoryUnfortunately, we have not been successful in doing soWe apologize for any inconvenience you have experiencedPlease do not hesitate to contact us again, should you have any further questions or concernsThank you! Tillys.com
We have reached out to the Customer via phone as well as via email. We are more than willing to provide a solution, but were not aware of the issue until receiving the notice of a complaint.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hi [redacted] ,Unfortunately, the item that was ordered was cancelled because it was out of stockYou were not charged for the out of stock item, and you should have received an email notifying you that the item was out of stockIf you have a pending authorization as a result to the transaction it should drop off your account shortlyWe're very sorry for any inconvenience this may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Furthermore, holding funds for accepted, then canceled transactions two days after order was processed is not acceptable.I suggest to charge credit card after online or phone order is approved.Credit card should not be processed to hold funds until online purchase is approved