Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Problem still persists another weekTo date I've accrued $in late from payors who were promised payments based on the Friday invoicing timeframeThis will be week 4, hopefully they'll straighten it out [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Thank you for your inquiry on our payment process for our community membersWe at tilr take such complaints very seriouslyEach community member is paid weekly via our tilr app through a third party vendor named [redacted] [redacted] is bound by the constraints of FDIC/Banking regulations which means that processing times typically are within 48-hours (depending on the banking institution of each individual tilr community member)We process payment for the previous week every Wednesday via [redacted] The typical payment is received by our members by Friday or Monday depending on the bank and this is communicated to each community member.This member has received the following payments tilr:On Wednesday, July 26th payment was processed via [redacted] On Friday, July 28th, we received notice from the member that he had not received the payment via direct deposit [redacted] had the payment in process and due to the banking institution of the member, the direct deposit was to deposit on MondayIt was explained to the member that it would occur on MondayThe member stated that he needed the money that dayUnderstanding his urgency, we had one of our employees physically drive a paper check to this community memberThe following week [redacted] processed payment on Wednesday, August 2ndAgain the earliest a member would receive payment would be Friday August 4thThis member submitted the complaint on Sunday August 6th, and received Direct Deposit on Monday August 7thAll payments have been received by memberIn addition, we are working to make improvements to speed up the 48-hour deposit time that [redacted] incursWe are currently working to migrate to a new payment partner to ensure that all members are paid expeditiously and consistently on the same date instead of being dependent on the processing time of the receiving banking institutionIn addition, we will be offering alternative methods of payment such as a pre-paid debit card
Thank you for your inquiry on our payment process for our community members. We at tilr take such complaints very seriously. Each community member is paid weekly via our tilr app through a third party vendor named [redacted] is bound by the constraints of FDIC/Banking...
regulations which means that processing times typically are within 48-72 hours (depending on the banking institution of each individual tilr community member). We process payment for the previous week every Wednesday via [redacted] The typical payment is received by our members by Friday or Monday depending on the bank and this is communicated to each community member.This member has received the following payments tilr:On Wednesday, July 26th payment was processed via [redacted]. On Friday, July 28th, we received notice from the member that he had not received the payment via direct deposit. [redacted] had the payment in process and due to the banking institution of the member, the direct deposit was to deposit on Monday. It was explained to the member that it would occur on Monday. The member stated that he needed the money that day. Understanding his urgency, we had one of our employees physically drive a paper check to this community member. The following week [redacted] processed payment on Wednesday, August 2nd. Again the earliest a member would receive payment would be Friday August 4th. This member submitted the complaint on Sunday August 6th, and received Direct Deposit on Monday August 7th. All payments have been received by member. In addition, we are working to make improvements to speed up the 48-72 hour deposit time that [redacted] incurs. We are currently working to migrate to a new payment partner to ensure that all members are paid expeditiously and consistently on the same date instead of being dependent on the processing time of the receiving banking institution. In addition, we will be offering alternative methods of payment such as a pre-paid debit card.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Problem still persists another week. To date I've accrued $40 in late from payors who were promised payments based on the Friday invoicing timeframe. This will be week 4, hopefully they'll straighten it out.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Problem still persists another weekTo date I've accrued $in late from payors who were promised payments based on the Friday invoicing timeframeThis will be week 4, hopefully they'll straighten it out [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Thank you for your inquiry on our payment process for our community membersWe at tilr take such complaints very seriouslyEach community member is paid weekly via our tilr app through a third party vendor named [redacted] [redacted] is bound by the constraints of FDIC/Banking regulations which means that processing times typically are within 48-hours (depending on the banking institution of each individual tilr community member)We process payment for the previous week every Wednesday via [redacted] The typical payment is received by our members by Friday or Monday depending on the bank and this is communicated to each community member.This member has received the following payments tilr:On Wednesday, July 26th payment was processed via [redacted] On Friday, July 28th, we received notice from the member that he had not received the payment via direct deposit [redacted] had the payment in process and due to the banking institution of the member, the direct deposit was to deposit on MondayIt was explained to the member that it would occur on MondayThe member stated that he needed the money that dayUnderstanding his urgency, we had one of our employees physically drive a paper check to this community memberThe following week [redacted] processed payment on Wednesday, August 2ndAgain the earliest a member would receive payment would be Friday August 4thThis member submitted the complaint on Sunday August 6th, and received Direct Deposit on Monday August 7thAll payments have been received by memberIn addition, we are working to make improvements to speed up the 48-hour deposit time that [redacted] incursWe are currently working to migrate to a new payment partner to ensure that all members are paid expeditiously and consistently on the same date instead of being dependent on the processing time of the receiving banking institutionIn addition, we will be offering alternative methods of payment such as a pre-paid debit card
Thank you for your inquiry on our payment process for our community members. We at tilr take such complaints very seriously. Each community member is paid weekly via our tilr app through a third party vendor named [redacted] is bound by the constraints of FDIC/Banking...
regulations which means that processing times typically are within 48-72 hours (depending on the banking institution of each individual tilr community member). We process payment for the previous week every Wednesday via [redacted] The typical payment is received by our members by Friday or Monday depending on the bank and this is communicated to each community member.This member has received the following payments tilr:On Wednesday, July 26th payment was processed via [redacted]. On Friday, July 28th, we received notice from the member that he had not received the payment via direct deposit. [redacted] had the payment in process and due to the banking institution of the member, the direct deposit was to deposit on Monday. It was explained to the member that it would occur on Monday. The member stated that he needed the money that day. Understanding his urgency, we had one of our employees physically drive a paper check to this community member. The following week [redacted] processed payment on Wednesday, August 2nd. Again the earliest a member would receive payment would be Friday August 4th. This member submitted the complaint on Sunday August 6th, and received Direct Deposit on Monday August 7th. All payments have been received by member. In addition, we are working to make improvements to speed up the 48-72 hour deposit time that [redacted] incurs. We are currently working to migrate to a new payment partner to ensure that all members are paid expeditiously and consistently on the same date instead of being dependent on the processing time of the receiving banking institution. In addition, we will be offering alternative methods of payment such as a pre-paid debit card.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Problem still persists another week. To date I've accrued $40 in late from payors who were promised payments based on the Friday invoicing timeframe. This will be week 4, hopefully they'll straighten it out.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]