Tilted Kilt

This is my response to the complaint filed by *** ***:
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1. As to the allegation that there is an unreasonable length of time getting basic repairs completed, Golden Valley Property Management relies on contractors selected and hired by the client and is subject to their schedule or lack of follow through2. As to the allegation that the lighting on the property is not properly maintained, the association hired a handyman to do a full night inspection and replace bulbs. He is now scheduled on a quarterly basis. They now have had an electrician out several times to deal with carport and landing lights3. As to the allegation that the landscaping is not trimmed in a timely manner, the grounds are trimmed on a rotating basis so each section is hit once a month. Trimming in this instance is referred to as plantings. Grass is trimmed weekly. Watering system is maintained by the landscaper. Watering system and landscaping are NOT Golden Valley’s responsibility as it is hired out by the vendor that the community’s board of directors selected and hired4. As to the allegation that Golden Valley as the management company has been doing “little or no site visits” I don’t know how this individual would know when we are onsite as we have no set schedule (day and time) to be required to be onsite. Assuming he works during the day, he would never see us. Our contract with the community is to visit twice a month to walk the full grounds5. As to the allegation that the HOA meetings are not available for owners to attend, we publish information prior to every HOA board meeting pursuant to state law and all meetings are open to any owner. Meetings with the board by conference call can also be attended to by owners if they notify us that they want to participate and the board will then notify the owner(s) of a conference call number that they can call into6. As to the desired settlement request, any email so directed to GVPM for the board would be passed along to them. It would then be a decision of each board member as to whether they choose to respond or not. As an agent for the Board of Directors it is our job to facilitate that communication while at the same time, not giving out person information such as email to one or all members of the communityMickey L***, MBA, CAAM, CMCA, AMS
President
We Treat You Like GOLD

We refer to you r letter dated June 8, 201 5 regarding  the Case Number# [redacted].Golden Valley Property  Management  is a Community Association Management  Company which  manages [redacted]  [redacted]  **  [redacted].  As of October  I ,...

2014 we  are  the  management  company  for  the [redacted] where Ms. [redacted]  ren ts out her hom e. I n the course  of management, often  owners and/or their ten ants will request  us to enforce issues or take action that I s outside of the Managing Agent 's and/or Association's ability. We understand that Ms. [redacted] h ad reached out to the prior management company, [redacted],  and as recently as March  1 , 20 1 5 to Golden Va Hey Property  Management. [redacted], the Community Manager, was sent an email to discuss an issue with what she perceives as criminal  activity with teenagers at the comm unity  park next to her residence. Unfortunately, [redacted]  [redacted]  is no longer employed  with Golden  Valley Property  Management, making  it difficult  to confirm or deny Ms. [redacted] claim of lack of response. The [redacted] board of directors h as contracted with a security company to patrol the comm unity at various times each week n either Golden  Valley Property  Management nor t he [redacted]  board of d I rectors  can police the community park 24 hours a day. Owners h ave a responsibility to contact the local police and report criminal activity. Please be aware that when owners purchase  a home within a homeowners association (I-lOA) it is considered a contractual  relationship  between  t hat owner  and the [redacted]. Because of this contractual relationship, the owner  is obligated to follow  certain  rules  as spelled out it the association 's documents. In t he case of Ms. Shwe,  our Compliance Coordinator found  that weeds  have been allowed to grow upon her lot.  Ms. [redacted] complained that we sent her harassing letters. As of today  we show Ms. [redacted] h as received one compliance letter dated to 2/19/2015  which h as since  been  closed. Ms. [redacted] was also informed she has an opportunity to attend  the regularly scheduled  board of directors meeti ngs where she ca n add ress her des ire to have li ghting added  to the association park next to her residence.  I   have  provided   email correspondence between  Ms. [redacted] and the Community Manager, [redacted]. I trust this response to her complaint will be deemed satisfactory.Sincerely,
[redacted], CAAMDirector of Management  Serv ices

My [redacted] hired GVPM less than a year ago and we have already been through 4 managers. I've dealt with 2 of the 4 managers and my experience with both managers was negative - lack of follow through, unprofessional and inconsistent. The 4th manager was removed from the account and then the Owner/President, Mickey L[redacted], took over. I was hopeful that there would be improvement dealing with the Owner, and was let down since he seems to be just as incompetent. My communications with him are often frustrating due to the fact that he is extremely unorganized and unprofessional. I hope that other [redacted] do their research before considering hiring them. They are doing an extreme disservice to their [redacted] and the owners at the properties they manage.

We have been with Golden Valley management for a year and 5 months and in that time things that only gotten worse. We've had problems with most of their vendors why they're not showing up when they said they would or not showing up at all or overcharging. We've even been charged for storage of files that took several months to get our money back and problems getting them to explain charges no matter how small so that they could be held accountable. We are currently looking for a new company. I've lived in a condominium 418 years and in my opinion this is one of the worst experiences I have had. I could tell you of many other things as well but really don't want to sound slanderous but the one thing I can tell you I would not use Golden Valley management at all. I have been a board member for several months and I can tell you my opinion comes from working with this management company firsthand.

Tilted Kilt - Cleveland

HORRIBLE CUSTOMER SERVICE

A friend called to ask about places to park and the hostess suggested we park in the garage above the building since parking is validated. When leaving the restaurant the parking attendant tried to charge us even though we had validated tickets. After calling and speaking to the manager, Dan, he came out to the parking garage and proceeded to argue with us aggressively and accuse us of trying to skip out on our tab and not pay for drinks even though I tried to show him our receipt. He confused us with another group of African American patrons that were at the restaurant. He kept saying to my friend, "You and your boyfriend were..." but there were only two of us and we're both women. After trying to get further clarification and explaining the situation to Dan, no resolution was made and he stormed off, told the parking attendant to revoke our validation (after the attendant told us it would be $8) and made us pay full price. Never again will I visit or suggest it to anyone else and I work a block away from the restaurant. Don't waste your money, spend it where you'll be respected as a customer.