Tilton Canine Training

Planned Parenthood South Atlantic sincerely apologizes for failing to update the client's insurance information resulting in a claim denial and for the client's difficulty in getting in touch with a member of our staff to resolve the issue Patient safety and access to care without barriers
are our top priorities Since being made aware of the issue we have updated the client's insurance information and refiled the client's claim using the new information We have also set up meetings with our CFO, the insurance and billing staff, and our call center to examine how this situation could have been handled more satisfactorily and revised our procedures to ensure that this mistake never happens again.Please let me know if you have any other questions regarding this complaint.Thank you,*** ***Chief Financial OfficerPlanned Parenthood South Atlantic