Tim Dahle Infiniti

To whom it may concern; Kelly J [redacted] leased a new QXwhile I was out of town in late May-early JuneShe and my Sales Manager exchanged nearly emails regarding her purchase requestShe originally requested a Certified pre- owned base QXwith a rear view camera onlyThrough several emails my former Sales Manager and Kelly agreed that a better way to go would be to lease a new QXThere are a huge number of emails as I mentioned earlier but not in one does he offer the vehicle she ended up leasing at the lower priceAt one point in order to secure an appointment he did tell Kelly that anything was possible, when could she come in, but never agreed to offer the vehicle she leased at the price of the much cheaper model he had worked the agreement on and that the salesperson originally brought up for her to driveThe vehicle they agreed upon price to was less money, but had the wrong color interiorKelly opted to go for the more expensive model with the interior she preferredKelly could have opted to leaveShe signed a contract that we couldn’t cashThat contract was for the same price and payment of the contract she received in the mail that she signed blankShe has both copies and could corroborate thatIf she didn’t want to buy the more expensive car she should have just leftWe are undergoing a Dealer Systems change and are still having trouble with the integrationThe first contract that my Business Manager Angala S [redacted] typed up contained an error in the body of the lease that she knew would not be cashableShe couldn’t get the system to type the paperwork correctly so she asked Kelly if she wanted to come back when it was working properly or take the first lease that was printed incorrectly and sign a blank lease that she would send her a copy ofKelly opted to sign the blank leaseThis is the only time I am aware of that we have ever asked someone to sign a blank lease and Kelly was given another optionBoth leases, the original with the mistake and the copy Kelly received in the mail have the same lease cap cost and paymentThere was never any attempt to defraud MsJ***Our system was also occasionally double charging credit cards and this did happen to herIt unfortunately for us did a few double creditsWe credited her the 2nd charge back and I paid for the $charge the card company charged MsJ***I also paid her another $for the trade allowance mistake on the paperwork that was $instead of the agreed upon $At that time I had been back from vacation for daysBefore any more conversations took place MsJ [redacted] opted to slander the dealership on every social page she could find including posting information from my Sales Manager’s personal Facebook page to our dealership Facebook pageThere was room for more conversation before that but when she opted to attack us on the internet I stopped communicating with herThis could have been resolved in a much calmer, friendly manner but after MsJ [redacted] vented her anger on the internet on several different sites and crushed us on our Infiniti survey we were finished If she ever needs us in service we’ll be here for herI don’t receive complaints often but when I do I always do my best to resolve them agreeablyThis whole incident is unfortunateI wish she would have just walked awayL Craig B [redacted] General-Executive ManagerTim Dahle Infiniti

Complaint: *** I am rejecting this response because:I find the last comment from the dealer to sum up their customer serviceI am not going to just walk away when they are in the wrongAgain Craig is making up untruthful scenariosWhere he is correct is that I did post a screenshot of Sean's PUBLIC AND OPEN Facebook page after I cropped out where he lived and who he was married to, to their facebook pageIf Sean had a problem with the very distasteful appearance of his page he shouldn't have it open to the general publicAnd yes I did post reviews on websitesI did not site one untruthful thingI will continue to post the review again and again as there are some websites that allow the dealer to remove and only have their fake reviews from family and friends and I sure a few people's experience didn't suck.To address Craig's lies once againI did not agree to come in and purchase a less expensive vehicleIn the email I sited the exact vehicle with the exact interior color even siting the 53'ishK priceI told him that I would come in today to sign the contract if I could have that exact one for $49KHe said anything is possible and he would see me at 3PmStating that the was the possible price and I came in and signedI signed a blank contract that I believed to have been corrected because I had a written agreement from him in emailAnd again with Craig's liesThey never, ever emailed me the second contractSean and I agreed on a price on a certain vehicle through email and he had the WRONG vehicle with the wrong interior pulled up and tried to pull a bate and switch.Also this Sean was no longer at this dealership as of days following these events
Sincerely,
Kelly J***

To whom it may concern; Kelly J[redacted] leased a new QX60 while I was out of town in late May-early June. She and my Sales Manager exchanged nearly 100 emails regarding her purchase request. She originally requested a Certified pre- owned base QX60 with a rear view camera only. Through several...

emails my former Sales Manager and Kelly agreed that a better way to go would be to lease a new QX60. There are a huge number of emails as I mentioned earlier but not in one does he offer the vehicle she ended up leasing at the lower price. At one point in order to secure an appointment he did tell Kelly that anything was possible, when could she come in, but never agreed to offer the vehicle she leased at the price of the much cheaper model he had worked the agreement on and that the salesperson originally brought up for her to drive. The vehicle they agreed upon price to was less money, but had the wrong color interior. Kelly opted to go for the more expensive model with the interior she preferred. Kelly could have opted to leave. She signed a contract that we couldn’t cash. That contract was for the same price and payment of the contract she received in the mail that she signed blank. She has both copies and could corroborate that. If she didn’t want to buy the more expensive car she should have just left. We are undergoing a Dealer Systems change and are still having trouble with the integration. The first contract that my Business Manager Angala S[redacted] typed up contained an error in the body of the lease that she knew would not be cashable. She couldn’t get the system to type the paperwork correctly so she asked Kelly if she wanted to come back when it was working properly or take the first lease that was printed incorrectly and sign a blank lease that she would send her a copy of. Kelly opted to sign the blank lease. This is the only time I am aware of that we have ever asked someone to sign a blank lease and Kelly was given another option. Both leases, the original with the mistake and the copy Kelly received in the mail have the same lease cap cost and payment. There was never any attempt to defraud Ms. J[redacted]. Our system was also occasionally double charging credit cards and this did happen to her. It unfortunately for us did a few double credits. We credited her the 2nd charge back and I paid for the $20 charge the card company charged Ms. J[redacted]. I also paid her another $100 for the trade allowance mistake on the paperwork that was $5000 instead of the agreed upon $5100. At that time I had been back from vacation for 2 days. Before any more conversations took place Ms. J[redacted] opted to slander the dealership on every social page she could find including posting information from my Sales Manager’s personal Facebook page to our dealership Facebook page. There was room for more conversation before that but when she opted to attack us on the internet I stopped communicating with her. This could have been resolved in a much calmer, friendly manner but after Ms. J[redacted] vented her anger on the internet on several different sites and crushed us on our Infiniti survey we were finished.  If she ever needs us in service we’ll be here for her. I don’t receive complaints often but when I do I always do my best to resolve them agreeably. This whole incident is unfortunate. I wish she would have just walked away. L Craig B[redacted]General-Executive ManagerTim Dahle Infiniti