Tim French Super Stores, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] They tried to have me finance another vehicle, upon further investigation, I found out the vehicle had been in a collision and severe damage was done,it was also a rental at one time, I was not aware of this or told,all I want is a reliable vehicle, and to do so want down payment back,that's all,I am disabled, and cannot possibly afford another down payment I put down 2500.00,this vehicle has no airbags also,the vehicle smells like antifreeze and oil I am afraid to drive it [redacted] is a very rude general manager and argumentive

This letter serves as the response to claim # [redacted] Tim French Super Stores has had and maintains a great relationship with the members of the community and local business entities as wellAdditionally, the company is highly rated by the Revdex.com (Revdex.com)The dealership has an A+ rating with the Revdex.comThis is a testament to the overall level of customer satisfaction that the dealership intends to achieve on a daily basis At the time of this writing, the dealership has agreed to retrieve the vehicle and have it properly diagnosed at no expense to the customerAlso, the dealership has agreed to make repairs to the vehicle as wellHowever, there are some items regarding the complaint that need to be addressedFirst, the purchase price of the vehicle is $5,and the amount financed was $4,Therefore, the sale price mentioned within the complaint is incorrectSecond, as written in the complaint, the general manager had already agreed to assist the customer with the service issueTherefore, the complaint itself is somewhat prematureLastly, the dealership has had conversations with the actual customer and she has been okHowever, her sister has interjected herself into the situation and has made things convoluted and confusing At this juncture, we are still wing to help and we are in the process of retrieving the vehicleHowever, it would best for us to discuss this matter, in the future, with the actual owner of vehicle because of the potential issues regarding privacyThis does not mean that we are totally unwilling to discuss things with her sisterBut we want the actual owner to be an active participant to any conversation or agreements that are made Best regards, [redacted] General ManagerTim French Super StoresDixie AvenueElizabethtown, KY 42701O: ###-###-####F: ###-###-####

It is unfortunate that Ms [redacted] is not happy with her purchaseHere at Tim French Super Stores we strive to ensure that our customers are completely satisfiedWe normally exceed our customers' expectations with our service after the sale After reviewing the complaint, I looked for paperwork that stated that we agreed to make repairs for this customerAccording to our records, there was not an agreement to perform any workApparently, we agreed ,after the sales was consummated, to have ***, the service manager,look at the vehicle [redacted] had the vehicle buffed and he touched up the paintHe also agreed to touch up the vehicle again if the customer found anymore issuesAt the time of the complaint and this writing, [redacted] is still waiting for the customer to call him in order to complete the repairs At this juncture, our dealership is still willing to touch up the paintMs [redacted] can call me or [redacted] to schedule a time for her to bring the vehicle inAs stated previously in this letter, our goal is to ensure that our customers are satisfiedUnfortunately, we cannot undo what has been done, but we can work to rectify this situationI look forward to hearing from the customer so we can resolve this matter Best regards, [redacted] General Manager Tim French Super Stores Dixie Avenue Elizabethtown, KY **

This letter will serve as the official response from Tim French Super Stores regarding Mr*** *** complaintAs always, here at Tim French Super Stores (TFSS) we strive to serve our customers wellThis is evidenced by our A+ rating with the Revdex.com (Revdex.com)We believe that
this rating is a testament of how we serve and treat our customers
Attached to this response, you will find the document that pertains to the initial inspection regarding this vehicleIt shows what was checked and the Technician's findings and recommendationsAt the time of delivery all problems had been resolved with the exception being that of the hood latchThe front rotors were replaced, according to our records, on August 15th Also, the tread on the tires were graded at percentTherefore, they were not replaced
At the time of Mr***' purchase, the vehicles'safety issues had been resolvedHowever, he wanted new brakes on the vehicle and they were replaced at no charge to himAt the time of this writing, the issues related to the hood latch have been resolved as wellTherefore, the dealership is not obligated to perform anymore work or services on this vehicle
MrTim French is a life-long member of this community and has been in Automotive Sales for over 33-yearsI have been in this area for over years working for and with MrFrenchWe both have great reputations and we serve the community in many different capacities and we work with and support many of the organizations in the area as wellAdditionally, I am veteran and the dealership employees many veterans throughout our organizationIn fact, over percent of our employees have a military affiliation.
When I met with Mr*** I inquired if he had spoken to the store manager regarding his purchaseHe stated, "I wanted to deal directly with you"I shared with him that I was unaware of the situation and I would need time to determine what was exactly going onOn the next day, I did inform him of our position regarding this matterHe made a request for the checklist and it was sent to him.
This appears to be a classic case of buyer's remorseHowever, at this juncture, we are willing to help Mr*** with this situationWe are willing to trade him out of this vehicle and sell him a vehicle at a zero profit deal to usHe should contact the store manager to schedule an appointment to facilitate thisIn closing, our goal is to maintain our superior rating with the
Revdex.com and continue to serve our customers wellPlease contact me if there are any questions or concerns
*** ***
General Manager

It is unfortunate that Mr*** has a complaint. Prior to sending out any flyers, we always ensure that they are compliant with the laws regarding advertising for the state of KentuckyTherefore, we are certain that no laws were violated with this mail campaignHowever, in
order to settle this matter, we are willing to give Mr*** a tank of gas for his vehicleAlso, we will make our best efforts to remove his name from any mailing lists associated with any future campaigns.
Again, we do apologize for his inconvenience and Mr*** can contact me in order to receive his tank of gas
Best regards,*** *** General ManagerTim French Super StoresDixie AvenueElizabethtown, KY

Business Response to a
Complaint
Complaint
ID#:
***
Company
Name:
tim
french superstores
Company
Contact:
tim
french
Company
Phone:
***
Company
Email:
***
Person
Who Sent the Complaint:
*** * ***
Staff
Member:
*** ***
Response:
Mr.*** and *** ** *** came in from bonneyville miles away
purchased a dodge truck they live at the same addressMr *** told us he
had sold cars and has a repo business therefore his email address they used his
car as a down payment and her credit to buy the truck and both were fully aware
the issue is the truck seem to be to big for *** to get in and out of and
she does not like the gas milage there is also a problem with the cruise
controlwe have ordered a new steering wheel for the truck at no charge to
them and offered to trade them out of the truck at a no profit deal to the
dealershipwe have tried to contact them on several occasions with no return
responsewe are will to work with them thanks tim french
Sent on:
7/17/12:11:PM

It would have been nice of you to send a copy of the response before you closed the complaint.
I never said they broke the law All I said was that they failed to honor their flyer or emails.
I don’t need a tank of gas, I just wish that the business was honest and above board with their advertising; which in mine and other’s opinions they are not I still have the flyer and the emails they sent me if you would like to review
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
we do accept the offer, but on August 28, 2015, we called Tim French in Radcliff to ask for a loaner car, I understand that the do not have a obligation to provide a loaner, but a conversation in the morning they said they would work on getting *** one, when calling back in the afternoon to check on status, *** *** and asst manager *** ***, were irate and said since we made complaints to Revdex.com and ky Generals office they opted not to give her one, *** is disabled and needed a car to get to the dr, we do appreciate her jeep being repared, they DO NOT, haft to treat us with disrespect and yell, we had no choice but to put in complaints because nothing was being done, thank you

To whom it may concern:
According to the letter that was received from the Revdex.com (Revdex.com) that was dated for 8-25-2015, this case has been resolved. However, for some reason, Ms. [redacted] wants continue to complain regarding her not receiving a loaner vehicle. As with all customers, we shared that our ability to provide service loaners is based upon the vehicle's availability. The dealership has four designated vehicles for loaner service. At the time of Ms. [redacted]’s request, there were not any service loaners available. When this information was shared with her, she started to use vile and profane language. It is amazing that she failed to include that in her complaint. At the end of Ms. [redacted]’s trade, the general manager elected to end the conversation.
At the time of this writing, the repairs that are being made to the vehicle are almost finished and completed. As always, the dealership is honoring its agreements. Ms. [redacted] has not and will not be charged for the repairs. Therefore, this case should remain closed and resolved. Please contact me if there are any questions or concerns.
Best regards,
[redacted]
Tim French Super Stores
1403 Dixie Avenue
Elizabethtown, KY 42701
O: ###-###-#### [redacted]

This letter serves as the response to claim # [redacted]. Tim French Super Stores has had and maintains a great relationship with the members of the community and local business entities as well. Additionally, the company is highly rated by the Revdex.com (Revdex.com). The dealership has an A+...

rating with the Revdex.com. This is a testament to the overall level of customer satisfaction that the dealership intends to achieve on a daily basis.
At the time of this writing, the dealership has agreed to retrieve the vehicle and have it properly diagnosed at no expense to the customer. Also, the dealership has agreed to make repairs to the vehicle as well. However, there are some items regarding the complaint that need to be addressed. First, the purchase price of the vehicle is $5,700.00 and the amount financed was $4,683.00. Therefore, the sale price mentioned within the complaint is incorrect. Second, as written in the complaint, the general manager had already agreed to assist the customer with the service issue. Therefore, the complaint itself is somewhat premature. Lastly, the dealership has had conversations with the actual customer and she has been ok. However, her sister has interjected herself into the situation and has made things convoluted and confusing.
At this juncture, we are still wing to help and we are in the process of retrieving the vehicle. However, it would best for us to discuss this matter, in the future, with the actual owner of vehicle because of the potential issues regarding privacy. This does not mean that we are totally unwilling to discuss things with her sister. But we want the actual owner to be an active participant to any conversation or agreements that are made. 
Best regards,
[redacted] General ManagerTim French Super Stores1403 Dixie AvenueElizabethtown, KY 42701O: ###-###-####F: ###-###-####<!--[if !supportLineBreakNewLine]--><!--[endif]-->

My ter in-law,[redacted],bought a jeep liberty in June,2015,it broke after a few days, we actually put in a complaint to you then,after alot of discussion they agreed to repair it,after having the jeep a month during repair I got the jeep back,only drove it a few times,[redacted] drove,the jeep is now broken down again, this was the 2nd jeep bought from them,the 1st one purchased broke down in a few days,was given jeep liberty as a replacement,their is no as is on contract, wrong date and mileage also,it was actually sold to me with more mileage allowed to be financed through my finance company, that's probably why wrong mileage was put on contract,[redacted] wants her down payment returned and Tim French to take back possession of jeep,[redacted] is disabled and needs a reliable vehicle to get to Dr appointments,I was with [redacted] both times I am also disabled and oxygen dependant, I do have permission to talk on her behalf, this is 2nd complaint to you on same vehicle, she has only been able to drive vehicle less than a total of 2 months since purchase
Translate
Desired Resolution / Outcome
Desired Resolution:
Refund
select
Desired Outcome:
Refund of down payment and Tim French auto sales take possion back of jeep very unreliable and dangerous to drive,I am not sure of purchase price, since I am not buyer I am speaking on her behalf, with her permission

It is unfortunate that Ms. [redacted] is not happy with her purchase. Here at Tim French Super Stores we strive to ensure that our customers are completely satisfied. We normally exceed our customers' expectations with our service after the sale. 
After reviewing the complaint, I looked for...

paperwork that stated that we agreed to make repairs for this customer. According to our records, there was not an agreement to perform any work. Apparently, we agreed ,after the sales was consummated, to have [redacted], the service manager,look at the vehicle. [redacted] had the vehicle buffed and he touched up the paint. He also agreed to touch up the vehicle again if the customer found anymore issues. At the time of the complaint and this writing, [redacted] is still waiting for the customer to call him in order to complete the repairs. 
At this juncture, our dealership is still willing to touch up the paint. Ms. [redacted] can call me or [redacted] to schedule a time for her to bring the vehicle in. As stated previously in this letter, our goal is to ensure that our customers are satisfied. Unfortunately, we cannot undo what has been done, but we can work to rectify this situation. I look forward to hearing from the customer so we can resolve this matter.
Best regards,
[redacted]
General Manager
Tim French Super Stores
1403 Dixie Avenue
Elizabethtown, KY 42701
**

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]. They tried to have me finance another vehicle, upon further investigation, I found out the vehicle had been in a collision and severe damage was done,it was also a rental at one time, I was not aware of this or told,all I want is a reliable vehicle, and to do so want down payment back,that's all,I am disabled, and cannot possibly afford another down payment I put down 2500.00,this vehicle has no airbags also,the vehicle smells like antifreeze and oil I am afraid to drive it [redacted] is a very rude general manager and argumentive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
After speaking with Mr. [redacted] I have determined that this proposed action would not resolve my complaint he wants to do a half job and I will need more money to get the conditon of the car right. Mr. [redacted] stated that he didn't have too do anything and if i paid $100.00 the car will be painted. Because he have no paper work on the condition of the car I did not know that a work order was needed, at the time I was told the car will be clean. Now after been hassle to buy a car at $28,000 i shouldn't after to pay dime.  
Regards,
[redacted]

This will serve as our company's response to Ms. [redacted]'s complaint. It is unfortunate the she has elected to file a complaint regarding her vehicle. Previously, we have repaired her vehicle at not expense to her, However, regarding this occurrence, we had the vehicle transported to our service location where it was test driven for over 50 miles. Also, we have also let it idle for over one hour. In both cases, there were not any instances of the vehicle running improperly. Therefore, at the time of this writing, we will be returning her vehicle to her. However, we are willing to work on a deal where she can possibly trade the vehicle. We are open to helping her out in this manner.
Best regards, [redacted]                              ...⇄ ManagerTim French Super Stores1403 Dixie AvenueElizabethtown, KY 42701O: ###-###-####