Tim Jackson Electrical

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint as there has been no action takenI was not provided sufficient noticeAs stated before, I asked for proof that the letter was actually sent and APG&E has not been able to provide any tracking informationSimply sending a PDF and saying that it was sent does not sufficeIt was also over a month that I was paying the unauthorized amountAs APG&E knows I went "paperless" meaning I received my bill electronically and paid onlineThere is no Electronic notice filed on my account, however all invoices are filedWhy would there not be a copy online? Why would APG&E wait until I call over a month later about this? The answer is obvious, because they profited moreI will pay my remaining overpriced balance, as I've never missed a payment, but I am disappointed in APG&E for slamming meI will leave reviews for this company in hopes that this will not happen to others as they are not resolving this matterThank you for your time Regards, [redacted]

APG&E mailed a renewal notice to *** *** on 04/18/The letter was sent to the mailing address on file days prior to the contract expiration date of 06/04/As mentioned by Mr***, APG&E did not contact him in to notify him of the contract expiration due to
this being a courtesy practice of the pastOutbound renewal calls are no longer made, and it is not a requirement from the Public Utility Commission of TexasIn addition, APG&E also provides the service agreement end date on all invoices leading up to the expiration dateIn addition, the rate quoted to *** *** via phone on 07/29/is different than the rate offer posted on the “Power to Choose” website for APG&EPTC rates are an introductory offer for new customers only, as mentioned on the websiteOur prices vary depending upon the channel because our costs varyPrices are subject to change every day and it is indeed very likely that a price offered on the phone could differ significantly from a price published on a website for new customers only*** Unfortunately, we are unable to provide a re-rate due to having the correct mailing address on file, and no returned mail ever received for any documents in the 2+ years of servicing the accountAlso, the current balance due on 08/22/is $127.17.The account is currently closed and no longer with APG&E as of 08/02/

Revdex.com:
     I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint as there has been no action taken. I was not provided sufficient notice. As stated before, I asked for proof that the letter was actually sent and APG&E has not been able to provide any tracking information. Simply sending a PDF and saying that it was sent does not suffice. It was also over a month that I was paying the unauthorized amount. As APG&E knows I went "paperless" meaning I received my bill electronically and paid online. There is no Electronic notice filed on my account, however all invoices are filed. Why would there not be a copy online? Why would APG&E wait until I call over a month later about this? The answer is obvious, because they profited more. I will pay my remaining overpriced balance, as I've never missed a payment, but I am disappointed in APG&E for slamming me. I will leave reviews for this company in hopes that this will not happen to others as they are not resolving this matter. Thank you for your time.
Regards,
  [redacted]

Revdex.com of [redacted]
Re: Case Number: [[redacted]]
– [redacted]...

[redacted]
ESI I.D. # [redacted]
AP Gas & Electric Account # [redacted]
Address: [redacted]
 
 
After a careful review
of [redacted] account, the following has been concluded from our findings;
 
APG&E received a valid Third Party Verification
call that was completed
with
[redacted] on 08/03/2013. [redacted] agreed to the enrollment process and the terms of the agreement. She agreed to sign up with APG&E for a rate of 0.0649 kWh for a term of 12 months fixed. Unfortunately, the contract expired
on  08/03/2014
 and
 remained  with
 APG&E  on  a  floating
 variable  rate.
 A
renewal letter was sent on 06/16/2014 to the address of [redacted], prior to the contract expiration
date. Unfortunately, we did not hear back
from
[redacted] the account was not renewed on to a new fixed
rate, nor switched
away to avoid being charged at
a variable rate.
 
APG&E received a
call from [redacted]
on 03/10/2015 concerning
her
enrollment and
her
invoices. APG&E informed [redacted] that her contract
expired on 08/03/2014 and once the contract
ends the account goes on a default
rate unless the account is canceled
or renew,
it was informed her account is currently on a variable rate. [redacted]
was advised
that we will locate the TPV recording and
we
will give her a call back as requested. APG&E contacted [redacted] on 03/11/2015 to advice that
we
have the recording
and we can have her listen to
it, unfortunately, we were unable to reach
the
customer at
that time.
 
Furthermore, the account was drop as requested by [redacted] on 03/11/2015 and a cancellation letter was sent out via mailing
address on the same date. [redacted] is no longer be
with APG&E as of 03/18/2015. We sincerely apologize for any inconvenience this may have caused.