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Tim Jones Roofing

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Review: I wanted to get a second opinion and called Tim Jones Roofing to get a roof leak inspection. The company had three good reviews on Yelp and is Revdex.com accredited, so I thought they must provide good service. On the phone, I wasn't told it would cost $180 minimum JUST to have someone come look at it, but rather that [redacted] charges $180 minimum for his work; my interpretation is that if I choose to use their service, its a minimum cost of $180, plus their website does state FREE ESTIMATES. Today, someone (I presumed was [redacted]) showed up 30mins before the appt time, but did not call to inform me. He spent about 10mins on the rooftop, came down, and said could not find the problem. He went back up, spent another 15mins with a lot of thundering sounds, and said the problem had been fixed. He noted the problem was due to two broken tiles, which he replaced. I had my doubt that two broken tiles could cause two streaks of 8 watermarks, plus his troubleshooting was inconsistent with the first inspection I got. I was going to offer to pay for the replaced tiles, but instead he said they will bill me $180. I explained I had wanted an estimate and wasn't told there is a charge for him to come out. He said he only gives free estimates for work exceeding $180. He got angry and said, you know what, whatever!, then walked away. I was dismayed by his attitude and lack of professionalism. If that is how he does business, I would not have called. I better not get billed for this. Their websites FREE ESTIMATES is false advertising and I don't feel they treat customers properly.Desired Settlement: As long as I don't get billed for it, I would be OK.

Business

Response:

[redacted] contacted my office on 11/13/14. At that time she was given a free estimate that if we could repair her leak while we were there, our minimum charge is $180.00. This was not an inspection as she claims it to have been, but a roof repair on an existing leak she had.

If she had asked for an inspection, our charge is $175.00 for a one story, $225.00 for a two story. Roof repairs are different than Roof Inspections for $180.00. If possible, we repair the leak while we are there, which is what I did. After repairing the roof, she asked me what she owed me and I told her it was our minimum charge of $180.00. She said she did not authorize that, but she would pay me partial payment. At that I told her whatever [redacted], and walked away never giving her an invoice.

Tim Jones Roofing cannot be responsible for [redacted] not listening to what she was told, or refusing to listen.

Bottom line is she was NEVER billed. I feel she is just a dishonest person that thinks just because it only took 30 minutes to do her repair, it wasn't worth $180.00. What she doesn't understand is, if the leak continued, she would expect Tim Jones Roofing to keep coming back as many times as it took to stop her leak for the same minimum charge of $180.00.

Please Note: [redacted] does not have a bill from Tim Jones Roofing for any amount.

Sincerely,

Owner/Tim Jones Roofing

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

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Description: Roofing Contractors, Building Contractors, Contractors - General, Gutters & Downspouts

Address: 5500 Cavitt Stallman Rd, Granite Bay, California, United States, 95746

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