Tim O'Brien Homes Inc.

We are in process with them and expect to have all items resolved in the next few weeks. We needed to order material and coordinate with our client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have now been in this process with the Revdex.com and the company since June - to which - flex room door issue is still not resolved..cracks and splits in wood work - has been PARTIALLY resolvedthe door frames were fixed - that is itin the original attempt - they brought the wrong amount of wood to fix the wall caps..and only did half of the work leaving the area they did unfinished and looking scratched and poor with areas unstained etc They then a few weeks later dropped off several other extremely long pieces of wood to "finish" the area but the wood/stain is a completely different color We have had our stair way unfinished for several weeks now with the wrong wood sitting in our hallway as there is NO other place to keep these pieces - they don't fit in our basement and in our garage would be damaged as there is no room for them So we have to step over them as they lay in our hallway - a bit ridiculous..as it has been over a month!- our siding continues - yes there was an agreement to - file a warranty claim and upgrade our siding instead of repair our basement hallway - however, we were told this would be resolved "as soon" as possibleNow we are told we may need to wait for the warranty check Again we have made the company aware of our issue with the siding in February and we are at the end of August with discolored siding on our homeand may have to now wait an additional 4- weeks for the warranty process to complete - we are getting into fall soon and would like this resolved still.Unfortunately this process - like many of our processes with dealing with this company have been extremely painful The wood work and the trim sitting in our house for over a month is just absurd and being given more that is the wrong color is even more absurd- and not having a date when all of it will be fixed.. unacceptable Just goes with why this was opened in the first place
Regards,
*** ***

In response to the claim
below. We are at fault of following up in a timely manner. At the
same time there are concerns listed that we were not aware were concerns (or still concerns)
Our Customer Care Team (CCT) has been
working on the siding since February.
Initially there were three pieces
needing correction. After further review it is more widespread and is the
whole house. CCT has been working with our siding supplier to
have a manufacturers rep come out and look at the siding. Unfortunately our
previous rep passed away in March. The Manufacturer has appointed a new rep to
our region last month. We spoke with our supplier and let him know
that this response time is unacceptable and we need to treat every claim as a
top priority. As of today, the siding has been ordered and we will schedule a time to replace all the affected areas.CCT had this
repaired during the 11-month warranty but never had it signed off. It has
now resurfaced. We need to make sure we get buyer’s to initial off on
work that is complete when it is completed. We will review the door area again.This is an issue we
were not aware of until now. One of the French doors opens to about
degrees and then hits the side wall. We will address the concern so the door does not hit the wall.The cracked and
split trim is in the process of being repaired. Material was ordered
weeks ago, however, the customers were never given a definitive date as to when
it was going to be replaced. We will schedule a time to replace this trim when we receive the material from our supplier
Our Customer Care Team could have done a better job following up with our clientWe have reviewed this breakdown with one of the team members and have provided coaching to him to prevent this from happening in the future. This is our fault for not following up more quickly and effectively and we will resolve all of these issues for our client