Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We have now been in this process with the Revdex.com and the company since June - to which - flex room door issue is still not resolved..cracks and splits in wood work - has been PARTIALLY resolvedthe door frames were fixed - that is itin the original attempt - they brought the wrong amount of wood to fix the wall caps..and only did half of the work leaving the area they did unfinished and looking scratched and poor with areas unstained etc They then a few weeks later dropped off several other extremely long pieces of wood to "finish" the area but the wood/stain is a completely different color We have had our stair way unfinished for several weeks now with the wrong wood sitting in our hallway as there is NO other place to keep these pieces - they don't fit in our basement and in our garage would be damaged as there is no room for them So we have to step over them as they lay in our hallway - a bit ridiculous..as it has been over a month!- our siding continues - yes there was an agreement to - file a warranty claim and upgrade our siding instead of repair our basement hallway - however, we were told this would be resolved "as soon" as possibleNow we are told we may need to wait for the warranty check Again we have made the company aware of our issue with the siding in February and we are at the end of August with discolored siding on our homeand may have to now wait an additional 4- weeks for the warranty process to complete - we are getting into fall soon and would like this resolved still.Unfortunately this process - like many of our processes with dealing with this company have been extremely painful The wood work and the trim sitting in our house for over a month is just absurd and being given more that is the wrong color is even more absurd- and not having a date when all of it will be fixedunacceptable Just goes with why this was opened in the first place Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We have now been in this process with the Revdex.com and the company since June - to which - flex room door issue is still not resolved..cracks and splits in wood work - has been PARTIALLY resolvedthe door frames were fixed - that is itin the original attempt - they brought the wrong amount of wood to fix the wall caps..and only did half of the work leaving the area they did unfinished and looking scratched and poor with areas unstained etc They then a few weeks later dropped off several other extremely long pieces of wood to "finish" the area but the wood/stain is a completely different color We have had our stair way unfinished for several weeks now with the wrong wood sitting in our hallway as there is NO other place to keep these pieces - they don't fit in our basement and in our garage would be damaged as there is no room for them So we have to step over them as they lay in our hallway - a bit ridiculous..as it has been over a month!- our siding continues - yes there was an agreement to - file a warranty claim and upgrade our siding instead of repair our basement hallway - however, we were told this would be resolved "as soon" as possibleNow we are told we may need to wait for the warranty check Again we have made the company aware of our issue with the siding in February and we are at the end of August with discolored siding on our homeand may have to now wait an additional 4- weeks for the warranty process to complete - we are getting into fall soon and would like this resolved still.Unfortunately this process - like many of our processes with dealing with this company have been extremely painful The wood work and the trim sitting in our house for over a month is just absurd and being given more that is the wrong color is even more absurd- and not having a date when all of it will be fixedunacceptable Just goes with why this was opened in the first place Regards, [redacted]