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Tim Short Hyundai

100 Deskins Dr, Pikeville, Kentucky, United States, 41501-3141

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Reviews Used Car Dealers Tim Short Hyundai

Tim Short Hyundai Reviews (%countItem)

Basic list of complaints:
No copy of Buyers Guide was in car when we looked at it or presented to us at time of purchase. To date even after requesting multiple times, we have never received one. We have been told they do not know where it is.
The car was advertised and my contract states the car has 23650 miles on it, when in fact it had 2,000 more miles on it. (The difference in miles takes inconsideration our mileage home and trip to ball game when we realized difference in mileage)
We signed the paperwork late Saturday 12/7. We messaged *** as soon as we became aware of the mileage issue on 12/8 and told him we were not happy. 12/9 we started calling first thing in the morning to ask if we could stop the contract or if anything could be done because we did not receive Buyers Guide and the mileage was off on contract.
We asked and was told before we even went to the dealership to look at the vehicle there was no damage, noticeable markings on the car, and that it was all in great condition. Pictures of the car was sent to me. When we arrive we find out that there is red smeared all over the back hatch carpet piece. The back of the very back seats has black on them from something being hauled on them. There is a large scratch on a door and the hatch has a large scratch going across it. The navigation card was missing. There was only one key fob. I was told it has an auto start. It did not.
I was told everything would be completed in one day from the list of We-Owe Items. I confirmed everything would be completed on 12/17 on 12/16 and was told everything would be done in 1 1/2 hours. I was told the scratches were fixed. They were not. They supposedly took to the body shop but I have no idea what they did there. I told them the 2 scratches I had concerns about before it was even left with them. I was told the piece for my back area came in but it was the wrong color. They would have to order another one. I arrived around 10:30am and left after 5pm. I confirmed I did not have auto start and would have to order one on my own.
1/6 *** sends a message the piece for the back of my car has arrived. He asked if I wanted the piece mailed to me. I said no, I wanted personally brought to me and installed as promised.
1/17 after countless calls asking to speak to ***, *** or anyone who might know when they are bringing my piece to me, I am connected to ***. We set the date of 1/21 4:30 to install. No one showed up. I tried calling to check on the person to make sure they had not been in an accident. I could not reach anyone who knew anything.
1/21 No one showed up. I tried calling to check on the person to make sure they had not been in an accident. I could not reach anyone who knew anything.
1/22 around 5pm someone from the parts department called and asked where I lived so they could deliver the piece to me. I expressed my frustration of the no show the day before and asked for a supervisor to call me back. No call back has been completed to even apologize for the situation.
There are countless calls between each of these issues asking to speak to ***, ***, a supervisor, or the person over the dealership. Calls are not returned.

See attached for full details.

Desired Outcome

The consumer wants the business to address all issues.

Tim Short Hyundai Response • Feb 24, 2020

The customer came to the lot and checked the vehicle out personally. As far as I know the only thing the dealership hasn't completed off the we owe is the extra key. Carpet has been replaced, touch up has been completed and nav card was given to customer by the sales person. The sales person is no longer employed by dealership so I can't answer for him.

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Address: 100 Deskins Dr, Pikeville, Kentucky, United States, 41501-3141

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