Timber & Stone

No. We have not paid the balance of $since, per our contract with Timber and Stone, Mr*** was to contact us with a time to complete the work that needed to be done, upon completion of which the balance would be paid. We have not heard from Mr*** since our last meeting of August 1st, or received any bill or statement from him regarding any balance due

From my recollection the ***'s would not pay the lion's share of the balance due for the bathremodel until we checked to make sure both floors radiant heat worked when thermostat was turned on.So we did, and they worked and we parted ways with a few loose ends left (minor cledetails)
thecustomer holding back $1,until satisfiedThey mentioned they worked on the third bathroomthemselves after we leftThis bathroom shares a wall with the bathroom that has new concernsSosounds like to me the problem may have occurred by them disrupting wires In the wall shared by the twobathrooms while renovating on their ownQuestionable pre-existing aluminum wiring and originalplumbing are throughout the entire house, correcting what was In our scope of work while we were there.This letter came as a surprise as we had not received an e-mail, text, or phone call in regard to this matter.There is a balance due, at this time our office is dismantled for remodeling and cannot get to recordscurrently, they will be able to be located in a few weeksI would gladly put balance due toward their floorrepairs if Timber & Stone is found to be at faultHonestly I am confused as to why we would just be hearingof a heating issue in December when project completed in July.Sincerely,William ***

Revdex.com:
We have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve our complaint.  For your reference, we have attached a response supporting our reasons for not accepting Mr. [redacted]'s offer.
On August 1st, 2017 during a meeting at our home with Mr. [redacted], we presented a list of things that needed to be completed before the final payment of $1500.00, not $1800 as Mr. [redacted] recollected.  On the list of items to be completed were: 1) Removal of sanding and paint residue especially on the decorative border floor tile in the downstairs bath, 2) Removal of the grout residue on the downstairs and upstairs shower floors that dulled the floors and which should have been cleaned up soon after grouting, 3) Removal of grout residue on the 6 inch wide decorative center vertical border and on the custom built-in shelves in both upstairs and downstairs showers, 4) Sealing of all stone tiles and trim in both bathrooms, excluding the slate floor in the downstairs bath which had been sealed, 5)  Repair of two chipped bullnose trim pieces in downstairs bath, and 6) Correction of obvious poor finished quality of painted area near the right sconce and electrical outlet in the downstairs bath.  We consider these remaining tasks more than a few “minor clean-up details” as Mr. [redacted] stated.  Mr. [redacted] said he would call us to schedule a revisit within two weeks to make the repairs, at which time the final balance of $1500.00 would be paid.  We never heard back from Mr. [redacted] and, quite frankly, we were glad not to have his men perform the tasks mentioned as we had been very disappointed in the finished quality of their workmanship and disturbed by the many errors that were made during the gutting and installation of these two new baths.  Honestly, we had lost confidence in his crew’s ability to produce quality, error free results. Following are only a few of the numerous errors made by Mr. [redacted]’s workers during the course of this job:  1) A worker hit a cold water delivery line in the upstairs bath while nailing a piece of molding in place.  I found out about this as workers were scurrying about over something and when I inquired as to any problems,  I was told there was a leak but it was fixed. Days later we observed water dripping through the ceiling onto an unfinished door jamb and subsequently landing on the floor of the downstairs bath.  When we reported this dripping to Mr. [redacted], he implied that we may have caused the leak because it wasn’t reported right away.  It turned out that the initial puncture to the line had not been properly fixed and water had been leaking from the upstairs line and not noticed until a few days later.  2) Another error which prompted me to call my husband to return home from a business trip was sewerage leaking through a pipe from the upstairs bath onto my laundry room floor.  It turned out that when the workers left for the weekend, they failed to cap the drain line. 3)  Additionally, the plumbing for the upstairs sinks, reported to us by a worker, were not aligned properly with the two sinks to be installed and had not been installed to code. This realigning and rerouting of water and drain lines took three iterations to get it done properly.  Each time the wall board had to be removed and then reinstalled. 4) The downstairs tiled shower floor had to be torn up, reordered, and replaced due to improper installation of the shower base.  These are just 4 examples of the many errors we encountered during this project.  For these and other reasons, one can understand why we were not surprised that Mr. [redacted] did not call to finish the job and collect the balance.  We sensed that even HE wanted this project to be over.  If his workers did return, my husband and I questioned how the finished product would turn out.After a month, we decided to make the repairs ourselves.  It took two solid weeks to make the repairs requested of Mr. [redacted], in addition to NEW errors found while making these repairs.  Whereas Mr. [redacted] said a little cheesecloth, some elbow grease, and a few floor washings would clean up the grout residue in the showers and the sanding and paint residue (white specks) in the tiled floor, this was woefully inadequate to remedy the problem.  The residue had been sitting for over a month and was hard as a rock.  It took four scrubbings, one using mild muriatic acid, with a very coarse brush to clean the shower floors and the vertical decorative border in the downstairs bath.  While cleaning the upstairs shower floor, it was found that the floor drain cover had been cemented in place and was not removable without major damage to the floor. None of the shower floors or walls had been sealed.  Scrubbing and cleaning of the downstairs bath decorative slate border did not remove the white specks embedded in the grouted darkened border.  These were finally removed using a dremel tool with carbide tips.  Many hours were spent with my husband on his hands and knees.  This same process was used to clean the perimeter of over 300 1x1 inch tiles in the downstairs shower.  With the excess grout removed from the shower tiles and the white residue removed from the floor border, all areas were then regrouted and sealed.  This was painstaking work and very time consuming—work that should have been done professionally the first time.  During the repairs, a very potential serious wiring error made by a worker was found in the improper connection of copper wiring to the aluminum house wiring in the upstairs bath.  This was promptly and properly corrected. As part of the electrical inspection done by Mr. [redacted]’s workers, it is true that when the [redacted] floor controller is turned on, it lights up and everything “appears” to be working.  At no time, however, did anyone check to see if the floor was actually being heated.  If the three consecutive logs had been done during the installation as required by [redacted] to activate their 10 year warranty, this problem could have been prevented.  The upstairs bathroom was used regularly upon completion and that Schuler floor works adequately.  The downstairs bath is a guest bath and was not used until Christmas.  Only at this time was it found that there was no heat in the floor.  This was verified by using a high temperature infrared thermometer and inline current reading of power going to the bathroom floor.  Test results showed  the floor temperature not rising above 61 degrees F after leaving  the controller set at 77 degrees for over two days and zero current being drawn to power the floor heating elements!If Mr. [redacted] had carefully read our complaint, he would have known that the bathroom in question is the DOWNSTAIRS [redacted] floor.  As mentioned previously in our complaint, Mr. [redacted] was sent a detailed email explaining the problem of no heat in the “downstairs” Schuler floor as well as a text message, phone call, and lastly a copy of the detailed email letter sent certified mail with a return receipt request.  Mr. [redacted]’s offer is totally unacceptable based on reasons identified in our response.  We continue to wait for this specific problem, repair of the downstairs [redacted] floor, to be resolved based on Mr. [redacted]’s 10 year warranty on both [redacted] floors.
Regards,
[redacted]