Timber Top

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ The resident called us Friday, June 12th, to let us know she was still having a problem with the air conditionerWe replaced the air conditioner on Monday, June 15thThis is the same day that we received your compliant in the mailThe problem should now be resolvedPlease have the resident call the rental office if the air conditioner is not working properly and we will come back out

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Timber Top has not misrepresented its lease/contract In the first paragraph of his complaint he quotes the lease "ends on the last day of the month, one full year after the date of beginning." He moved in on February 15, 2015, so the lease ends on the last day of February, the 29th, Item of the lease states "Rent is to be payable at the said current monthly rate until the end of the then current month." Given these two statements in the lease, there is no question that the full amount of rent is owed for February There are Federal Fair Housing laws that mandate that we treat all people the sameThis includes consistently following the lease for all residents Attached is a copy of the lease for the Resident with the two points highlightedAlso attached is a copy of the ledger showing that there was no deposit paid for this apartment Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/25) */
Timber Top did not receive the first notice with rent payment on the January 1, There are conflicting statements made by the consumerIn the complaint they say that they dropped off the notice and the rent in the dropboxOn the notice
we received January 12th it says that they dropped off the notice in the drop box on January 1, (see attached) They paid their rent by credit card in the office on December 31, at 1:02PM (see attached)The payment and the notice were not given together
When a notice is received, we always write the date received on itIf a notice is given in person (not done in this case according to their statement) we offer to make a copy for their records
If a notice is not correct, for example short notice, we call the resident to let them know about the potential problem and let them decide if they want to make changes
The keys were received in our drop box on January 28, with no forwarding addressAccording to the notes on the inspection report, the apartment was not cleaned, it was not painted and the carpets were not cleaned
We mailed out a letter detailing the balance owed on February 18, to the last known address, which was the apartmentAfter the balance was unpaid, we mailed out a second notice on July 27,
We gave them a courtesy call prior to placing the account with the collection companyThe man went off on our staff member with profanity, which we notated, but will not repeat hereHe then called back a few minutes later with even more offensive profanity, so our staff member immediately ended the callThe account was place with the collection agency

Initial Business Response /* (1000, 5, 2015/06/17) */
The resident called us Friday, June 12th, to let us know she was still having a problem with the air conditioner. We replaced the air conditioner on Monday, June 15th. This is the same day that we received your compliant in the mail. The...

problem should now be resolved. Please have the resident call the rental office if the air conditioner is not working properly and we will come back out.

Initial Business Response /* (1000, 5, 2016/01/06) */
Timber Top has not misrepresented its lease/contract
In the first paragraph of his complaint he quotes the lease "ends on the last day of the month, one full year after the date of beginning." He moved in on February 15, 2015, so the lease...

ends on the last day of February, the 29th, 2016.
Item 3 of the lease states "Rent is to be payable at the said current monthly rate until the end of the then current month."
Given these two statements in the lease, there is no question that the full amount of rent is owed for February 2016.
There are Federal Fair Housing laws that mandate that we treat all people the same. This includes consistently following the lease for all residents.
Attached is a copy of the lease for the Resident with the two points highlighted. Also attached is a copy of the ledger showing that there was no deposit paid for this apartment.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)