Timberland Bank

Was at a Home Depot and someone got my debit card info, and then was able to empty my account.
When I found out and called the bank they transferred me several times over an hour, and I then went to the branch the account was out of.
I had to start another account, with money out of my pocket because they refused to refund the money that was scammed from the account.
Now they are doing an investigation and continuing to withhold my money until they finish and decide I'm not a thief.
In the meantime I can't buy gas for work, food, or pay bills.
In addition they want to charge me for new checks.
The bank policy for fraud victims make you a victim all over again, in addition to having to change every password, change all your accounts, and loose days in the process.
They don't care about you as a customer.
Stay away from Timberland Bank.
I am now left to probably sell something I don't want to sell or pawn in order to buy food and gas to get to work.
Thank you Timberland Bank, for NOTHING!
I'll edit this review when they finally do the right thing and return the money they helped someone steal.

On March 23, 2017, I was forwarded a copy of the complaint the Revdex.com received from*** ***I take complaints of our customer service levels very seriously and have completed athorough investigation into the matter.• Mr*** opened a Free Business Checking account for ***
*** *** with TimberlandBank in December The account had minimal activity.• On February 2, 2016, a letter was sent to the address on file for *** *** ***, stating thatthe account had fallen into a dormant status due to inactivityThis letter asks the customer torespond using an attached form and postage paid envelopeIt clearly states that inactiveaccounts will be assessed a $dormant fee each month that they remain inactiveA copy ofthis letter is included with this letter for referenceThe first dormant fee was assessed onFebruary 29, 2016.• Mr*** closed his account with Timberland on March 8, He contacted the Tacoma,Washington Branch Operations Management and Customer Service Supervisor on March 14th,very upset about his account and abruptly ending his calls with Timberland staff.• As a customer courtesy and in response to his verbal phone complaint, the Branch OperationsManager authorized a refund of all of the dormant fees on his account the same day as theupset phone call, March 14th.• An explanation letter and a cashier's check for $was sent to *** *** *** and Mr***on March 29, A copy of this letter is also enclosed for your reference.I do not find any evidence of wrongdoing or nondisclosure regarding the dormant fee; however, westrive for excellent customer service, even in the event that the customer chases to end their accountrelationshipIf you have any questions or would like to discuss the situation further, please don'thesitate to contact me directly at 360-533-4747, ext***.Sincerely,Dani R***SVP/Compliance**Please see attached**