Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Dear Revdex.com Members, By her own acknowledgement, and clearly stated on our service invoice, is that her pipe is broken and in poor condition By her own acknowledgement, we were able to successfully unclog the broken line and it stayed clear for two days If you have blown out tires on your car, and you demand to put air in the tires, but the tires need to be replaced, putting air in the tires will not fix the problem, only replacing the tires will fix the problem Unfortunately, this is the same situation We were and are sympathetic and understanding to her situation There was much confusion as to what was backed up again vsthe same issue, but regardless, if the pipe is broken, a service plumber is in order We did reach out to her with regard to servicing the unrelated issue at a discount and make recommendations We are an honest and truthful company and we strive daily to help all of our clients I do not appreciate being called a liar nor attempting to defame our good name Our technicians are skilled enough to clear a broken line, and for that we collected our fee for the work that we performed It would be unreasonable to return at no charge to again attempt to clear a known broken line Furthermore, there is a risk of breaking the line even worse and potentially getting the snake stuck in the line, making a bad situation even worse This is typically when the client would blame us for the broken pipe and then demand that we pay to replace the pipe She is correct in that she made a similar negative review on Yelp, and after I responded to her, Yelp deemed it “Not Recommended” as her demands are unreasonable, and moved her review from the primary page I encourage Revdex.com Members to read our Yelp and other reviews and you will find that we are in fact a very honest and reputable company with an outstanding reputation This is now appearing to me as though she is launching a smear campaign, reaching out to every avenue of social media Again, we are very sorry for her situation, and if we could correct her issue with snaking the line, we would The fact is that she needs a service plumber to make much needed repairs [redacted] Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This business is lying and won't stand behind their work. I paid to have our toilets unclogged however, they took our money but would did not get the job finished. They did not offer any alternativesThey are lying about thatI was told to look at my signature and that they would not guarentee their workI was treated rudely, poorly and told if I wanted them to do anything else, they would charge meI was NOT offered any additional discounts or help
The technician did not unclog our drainsMy husband had to rent a snake over that weekend and he successfully unclogged our drains and they have been working fine sinceI paid their company to do what my husband ultimately had to do himself and we also incurred an additional $to rent the snakeIf they had done their job and what we paid them for, my husband would not have had to do what we paid them to do. This is unacceptable.
Regards,
*** ***
Dear Revdex.com Members,
We did not take her money. After the work was completed, she voluntarily paid for a service that by her own accounts was performed to its fullest, she is now changing the accounts from ‘it worked for two days’ to ‘the technician did not unclog our drains’.
Again, she indicates that her pipes are damaged and in need of repair.
Despite her husband successfully cleaning the line, one can only imagine that it will again back up shortly without plumbing repairs.
We have and do stand by our work. Our outstanding 5 Star Yelp reviews, our A+ Revdex.com rating and our 8 straight years of being an Angie’s List Super Service award winner speaks to our professionalism and quality of work.
Do we mess up? Sure. Our men are human and this is a tough business, sure we make mistakes. And for those instances we make it right.
In this instance…we did not mess up. Plumbing repairs are needed.
I do not appreciate being called a liar nor having our company be insulted.
Our Office Staff and Field Technicians are dedicated to providing the best service that we can.
We do…and did fine work.
[redacted] K. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear Revdex.com Members,
By her own acknowledgement, and clearly stated on our service invoice, is that her pipe is broken and in poor condition.
By her own acknowledgement, we were able to successfully unclog the broken line and it stayed clear for two days.
If you have 4 blown out tires on your...
car, and you demand to put air in the tires, but the tires need to be replaced, putting air in the tires will not fix the problem, only replacing the tires will fix the problem.
Unfortunately, this is the same situation.
We were and are sympathetic and understanding to her situation. There was much confusion as to what was backed up again vs. the same issue, but regardless, if the pipe is broken, a service plumber is in order.
We did reach out to her with regard to servicing the unrelated issue at a discount and make recommendations.
We are an honest and truthful company and we strive daily to help all of our clients. I do not appreciate
being called a liar nor attempting to defame our good name.
Our technicians are skilled enough to clear a broken line, and for that we collected our fee for the work that we performed. It would be unreasonable to return at no charge to again attempt to clear a known broken line. Furthermore, there is a risk of breaking the line even worse and potentially getting the snake stuck in the line, making a bad situation even worse. This is typically when the client would blame us for the broken pipe and then demand that we pay to replace the pipe.
She is correct in that she made a similar negative review on Yelp, and after I responded to her, Yelp deemed it “Not Recommended” as her demands are unreasonable, and moved her review from the primary page.
I encourage Revdex.com Members to read our Yelp and other reviews and you will find that we are in fact a very honest and reputable company with an outstanding reputation. This is now appearing to me as though she is launching a smear campaign, reaching out to every avenue of social media.
Again, we are very sorry for her situation, and if we could correct her issue with snaking the line, we would. The fact is that she needs a service plumber to make much needed repairs.
[redacted]
Operations Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Dear Revdex.com Members, By her own acknowledgement, and clearly stated on our service invoice, is that her pipe is broken and in poor condition By her own acknowledgement, we were able to successfully unclog the broken line and it stayed clear for two days If you have blown out tires on your car, and you demand to put air in the tires, but the tires need to be replaced, putting air in the tires will not fix the problem, only replacing the tires will fix the problem Unfortunately, this is the same situation We were and are sympathetic and understanding to her situation There was much confusion as to what was backed up again vsthe same issue, but regardless, if the pipe is broken, a service plumber is in order We did reach out to her with regard to servicing the unrelated issue at a discount and make recommendations We are an honest and truthful company and we strive daily to help all of our clients I do not appreciate being called a liar nor attempting to defame our good name Our technicians are skilled enough to clear a broken line, and for that we collected our fee for the work that we performed It would be unreasonable to return at no charge to again attempt to clear a known broken line Furthermore, there is a risk of breaking the line even worse and potentially getting the snake stuck in the line, making a bad situation even worse This is typically when the client would blame us for the broken pipe and then demand that we pay to replace the pipe She is correct in that she made a similar negative review on Yelp, and after I responded to her, Yelp deemed it “Not Recommended” as her demands are unreasonable, and moved her review from the primary page I encourage Revdex.com Members to read our Yelp and other reviews and you will find that we are in fact a very honest and reputable company with an outstanding reputation This is now appearing to me as though she is launching a smear campaign, reaching out to every avenue of social media Again, we are very sorry for her situation, and if we could correct her issue with snaking the line, we would The fact is that she needs a service plumber to make much needed repairs [redacted] Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This business is lying and won't stand behind their work. I paid to have our toilets unclogged however, they took our money but would did not get the job finished. They did not offer any alternativesThey are lying about thatI was told to look at my signature and that they would not guarentee their workI was treated rudely, poorly and told if I wanted them to do anything else, they would charge meI was NOT offered any additional discounts or help
The technician did not unclog our drainsMy husband had to rent a snake over that weekend and he successfully unclogged our drains and they have been working fine sinceI paid their company to do what my husband ultimately had to do himself and we also incurred an additional $to rent the snakeIf they had done their job and what we paid them for, my husband would not have had to do what we paid them to do. This is unacceptable.
Regards,
*** ***
Dear Revdex.com Members,
We did not take her money. After the work was completed, she voluntarily paid for a service that by her own accounts was performed to its fullest, she is now changing the accounts from ‘it worked for two days’ to ‘the technician did not unclog our drains’.
Again, she indicates that her pipes are damaged and in need of repair.
Despite her husband successfully cleaning the line, one can only imagine that it will again back up shortly without plumbing repairs.
We have and do stand by our work. Our outstanding 5 Star Yelp reviews, our A+ Revdex.com rating and our 8 straight years of being an Angie’s List Super Service award winner speaks to our professionalism and quality of work.
Do we mess up? Sure. Our men are human and this is a tough business, sure we make mistakes. And for those instances we make it right.
In this instance…we did not mess up. Plumbing repairs are needed.
I do not appreciate being called a liar nor having our company be insulted.
Our Office Staff and Field Technicians are dedicated to providing the best service that we can.
We do…and did fine work.
[redacted] K. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear Revdex.com Members,
By her own acknowledgement, and clearly stated on our service invoice, is that her pipe is broken and in poor condition.
By her own acknowledgement, we were able to successfully unclog the broken line and it stayed clear for two days.
If you have 4 blown out tires on your...
car, and you demand to put air in the tires, but the tires need to be replaced, putting air in the tires will not fix the problem, only replacing the tires will fix the problem.
Unfortunately, this is the same situation.
We were and are sympathetic and understanding to her situation. There was much confusion as to what was backed up again vs. the same issue, but regardless, if the pipe is broken, a service plumber is in order.
We did reach out to her with regard to servicing the unrelated issue at a discount and make recommendations.
We are an honest and truthful company and we strive daily to help all of our clients. I do not appreciate
being called a liar nor attempting to defame our good name.
Our technicians are skilled enough to clear a broken line, and for that we collected our fee for the work that we performed. It would be unreasonable to return at no charge to again attempt to clear a known broken line. Furthermore, there is a risk of breaking the line even worse and potentially getting the snake stuck in the line, making a bad situation even worse. This is typically when the client would blame us for the broken pipe and then demand that we pay to replace the pipe.
She is correct in that she made a similar negative review on Yelp, and after I responded to her, Yelp deemed it “Not Recommended” as her demands are unreasonable, and moved her review from the primary page.
I encourage Revdex.com Members to read our Yelp and other reviews and you will find that we are in fact a very honest and reputable company with an outstanding reputation. This is now appearing to me as though she is launching a smear campaign, reaching out to every avenue of social media.
Again, we are very sorry for her situation, and if we could correct her issue with snaking the line, we would. The fact is that she needs a service plumber to make much needed repairs.
[redacted]
Operations Manager