Timberline Hardwood Floors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint If one cannot provide evidence of smokingIt suggests that there was no smoking...if you found tobacco in the trash that's further evidence that there was no smokingI do not dispute an odor but I do dispute that I smoked in the roomI am also not the same as "other" consumers [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Regards, K S***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint They only refunded the $that they charged me additionallyThey have done nothing to fix this at allThey offered $refund and then charged me that $ (they did refund that back, but never the $they said they would refund.) I will be placing reviews online and taking further action Regards, [redacted] ***

Dear [redacted] @Revdex.comRead the complaint of this guest of our hotelHere is the explanation from our sidethe guest made reservation through a web side setup by the wedding party , Not usHe made reservation by going on -line on 9-15-to come on the same dayso the hotel reserved the room as requested and held the room till next morning and billed as "NO Show"There is no fault of the hotelThis guest called over the telephone to the hotel on 09-24-@ 11;to make a reservation for 09-25-At this time with his name we pulled up previous weeks NO SHOW charge and mentioned it to himWe did get him a room which he occupied on 09-25-Next day at checkout the guest got angry at the front desk clerk and at another manager over the phone when she tried to explain that he is paying for 09-25-stayThis guest was rude not our hotel employees.We have done our part of polite explanation to the guest to no availPerhaps Revdex.com can help him understand the chargesThank youSincerely [redacted] ***General manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Although the hotel has in deed turned the matter over to the insurance company the information they provided in their response is skewedThe general manager did not return my telephone call promptly and only after I contacted the BBC and the corporate office and filed a complaint did I get a telephone call backOnce he returned my phone call he was very rude and defensive and was not apologetic at allMy money for the room was refunded and I feel as though he thinks the other expenses that I have incurred are inconsequentialHe seemed very upset that because I understand my rights that I used my rights to try to resolve the matter and consistently referred to me as "you people"I have not heard anything back from the insurance company so my my eyes this matter is not settled Regards, [redacted]

HiWe just corrected the issue of $discount that got posted as a charge by mistakeSorry about this snafuWe had agreed to compensate $for the frozen food that you could not keep in the small refrigeratorWe do apologize for the short comings Thanks for your business and we
look forward to meet your future hospitality needs SincerelyRay K***General manager

Dear ***Hi, The above referenced complaint has been turned over to our insurance company and the guest was informed of it by the general manager with in one week of the claim The hotel refunded the rent paid immediately to the guest Apparently the guest is associated with some type of
law firm and tryThe general manager did inform the guest with in one week of filing the claim with the insurance company of guest,s claim for additional reimbursementWe are told by Our insurance company's claim representatives that they are taking care of this issue professionallyThe hotel management feels that it is unnecessary for the guest to leave intimidating messages with the employees as the guest claims to be associated with some type of law firm.The hotel again apologizes for any short comings in providing the finest in hospitality services to thousands of traveling public in our areaSincerely*** ***General manager

Dear [redacted] @Revdex.com. Read the complaint of this guest of our hotel. Here is the explanation from our side. the guest made reservation through a web side setup by the wedding party , Not us. He made reservation by going on -line on 9-15-20 to come on the same day. so the hotel reserved the room as...

requested and held the room till next morning and billed as "NO Show". There is no fault of the hotel. This guest called over the telephone to the hotel on 09-24-15 @ 11;45 to make a reservation for 09-25-15. At this time with his name we pulled up previous weeks NO SHOW charge and mentioned it to him. We did get him a room which he occupied on 09-25-15. Next day at checkout the guest got angry at the front desk clerk and at another manager over the phone when she tried to explain that he is paying for 09-25-15 stay. This guest was rude not our hotel employees.We have done our part of polite explanation to the guest to no avail. Perhaps Revdex.com can help him understand the charges. Thank you. Sincerely. [redacted]. General manager.

Hi. This guest was one of the half a dozen rooms that were rented by [redacted] beauty contest participants during those two days.This guest received the lowest rate possible of $63.95 per night and messed up several pieces of towels with all kinds of dyes and makeup. We have pictures of them taken...

in the room with cell phone as evidence.  We can not sustain losses when we have to replace such linen.  we have had this experience with one more guest and had no choice but to recoup a small amount of $25.00. We expect our guest to appreciate great hospitality services offered by this hotelat a very low prices. By the way we had 5 rooms where judges of this event stayed and enjoyed there stay at the same time with no problems or complaints.  Again we regret that this guest is not willing to accept the responsibility of the losses caused to our hotel property. we appreciate the opportunity ot explain our side in this matter.  Sincerely.  [redacted]. General manager.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  If one cannot provide evidence of smoking. It suggests that there was no smoking...if you found tobacco in the trash that's further evidence that there was no smoking. I do not dispute an odor but I do dispute that I smoked in the room. I am also not the same as "other" consumers. 
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
K S[redacted]

Hi. In response to this complaint we corrected the mistake and gave a $30.00 discount that she had agreed to accept for the frozen food that was thawed in two hours it took us to replace a small in room refrigerator.  General manager wrote an apology and offered the discount. Apparently this guest wants a total refund. Sorry, it can not be done. Sincerely.  Ray K[redacted]. General manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Although the hotel has in deed turned the matter over to the insurance company the information they provided in their response is skewed. The general manager did not return my telephone call promptly and only after I contacted the BBC and the corporate office and filed a complaint did I get a telephone call back. Once he returned my phone call he was very rude and defensive and was not apologetic at all. My money for the room was refunded and I feel as though he thinks the other expenses that I have incurred are inconsequential. He seemed very upset that because I understand my rights that I used my rights to try to resolve the matter and consistently referred to me as "you people". I have not heard anything back from the insurance company so my my eyes this matter is not settled.
Regards,
[redacted]

Hi. the room was smoked in . This guest argued over the telephone demanding the evidence of the smoke smell be given to her . I told her that there was clear evidence of smell that our staff s noses smelled but we can not capture it and provide as evidence.  This argument has been used by...

others in the past who had smoked in the rooms before and asked for the evidence of their smoking in the room, that is when I said that other people who did this tried to argue in the same manner. Upon entering the room the housekeeper smelled the smoke and called the head housekeeper who also verified the smoke smell then they started looking for the evidence and sure enough found tobacco in the trash bin in the room. Thus we did all those extra cleaning efforts and charged the guest extra $100.00. We are sorry, we had to do it and we stand by our decision.  Thanks. Riaz Khan. General manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
They only refunded the $30 that they charged me additionally. They have done nothing to fix this at all. They offered $30 refund and then charged me that $30.  (they did refund that back, but never the $30 they said they would refund.) I will be placing reviews online and taking further action. 
Regards,
[redacted]