Timberline Landscaping Inc

I engaged Timberline to remove my front lawn and replace it with a composition of plants and walkways in It looks fabulous and uses little water with a new drip irrigation system
The workers were friendly and helpful when I asked questions about upkeep and care They cleaned and swept up the resultant dirt and debris I have had many neighbors compliment the design
The plants are already beginning to green up this spring I will be contacting them again this year--2014--to continue the process of water saving landscaping,

My experience with Timberline Landscaping was very frustrating. They originally came out to talk about what to do with a brand new piece of land we just built our house on. I Received the quote and everything looked fine and then all the issues started. I told them I wanted crushed red rock like our neighbors had for xeriscaping and a raised wall on the left side of the house since there was a decent slope. They said the raised wall was unnecessary and would be a waste of money. After the contract was signed they sent me the picture of rock they put on the proposal which was wrong and then said they had to use another color which was nothing close to what I originally asked for. The price quote was pretty high so I told them that I would lay the rock and mulch myself, so they adjusted the price to reflect that. I called to ask about when they planned on putting in the plants and shrubs. They informed me that when they adjusted the quote the plants were no longer included and it would be another $1,900, which I never asked for the plants to be taken off of the quote so I said I do not want them to plant the plants for that price. After three days of work and them dropping the rock and mulch off at the house they asked me for the final payment and I took it to them in which I had to ask to receive the 3% back for paying in cash because they conveniently forgot to subtract 3% from the final payment.

Now I was really starting to question what I paid for and really feeling like I am getting ripped off so I asked to see a price breakdown and not just a bottom line price. I was told that they do not give pricing breakdowns because they buy everything in bulk. Now furious, I called to complain to the staff and was forwarded to the Operations Manager but they said he was busy and they would give him the message and call me back within the next 24 hours.
A week after not getting called back, I called and asked to talk to him again. This time they forward me back to him and I explained how I was confused about why I am being charged $15,000 since I am doing most the labor, the plants were no longer included, they gave me the wrong rock, the cement slab is already cracked, there were still piles of left over material sitting in the lot next to me that they charged me for and said “there was not enough product for them to pick up”, and the grass was free from when I bought the house. His first words to me after me complaining about everything is that “I signed the contract and he couldn’t figure out why I was less then pleased with the final product”, after complaining for another 20 minutes he said that he would investigate the situation and call me back.

A day later, he called back and left a voicemail saying the contract is correct, the cement slab has a warranty on it, and if I have any questions to call him back.
Now that winter has come and gone I look at the landscaping and it is a complete mess. The wall I originally wanted to build up the left said of the house that they said I did not need no longer has any rock or mulch left on it as it has all fallen down the incline and is piled against the fence line. The corner of the cement slab still has a chip taken out of the corner and is cracked.

I know that I was taken for granted and ultimately ripped off. They received their money and could have cared less about how satisfied I was with the finished product. I was never trying to pay them less money as I did sign the contract but I just wanted a decent product in the end considering I did pay $15,000 excluding the fence.

Here I am still frustrated with the lack of customer service from Timberline Landscaping and now looking to hire another landscaping company to come and fix the job they were supposed to do. I will never use this companying again and routinely make sure that everyone that is looking for a landscaping company knows about the experience that I had.

Timberline installed the landscape for the model home. It was beautiful. We used them last summer. Every feature installed was not according to the plan. They had to pull out/fix & reinstall every single feature as they worked. I had to call the company regularly to get it right. They used less than the minimal amount of material to establish what was planned for, again, constant calls to get what we paid for. Many plants they put in were already dead and I had to call to get them replaced as they finished. I have photos to show but cannot put them here. It was pathetic business for something I was paying 30k for & took over twice as long as estimated. My written complaint over this experience was resolved (essentially) with, "we're sorry but in the end you got what you paid for". Now - half way through this summer, I have emailed them (1week ago) to replace dead plants under warranty yet no response. Another call today to get resolution. Ugh.