At this time my Parts and Service director, MrPaul [redacted] , will reach out to Toyota Motor Sales USA on [redacted] 's behalf Although the processes and procedures regarding the oil consumption bulletins are very explicit and strict, we will attempt to get special consideration for ***Please know that Toyota dealers do not have authority to perform any of these repairs outside of the manufacturers guidelines We will do our best to get an exception for *** Our wish would be to expedite this as quickly as possible, but we will most likely need some time
The oil pan and gasket are not mechanical engine components covered by the AAA Auto Salvage warranty That is why Mr [redacted] was charged for their replacement The Toyota 2AZFE is a cylinder motor used in Camrys from 2007-whose 5th digit is E Mr [redacted] Camry VIN is [redacted] The correct motor was installed in the vehicle We are not provided data regarding the vehicle that used parts came from when we purchase the parts A copy of the AAA Auto parts invoice can be provided upon request The engine still functions as designed There will be no reimbursement to the customer This has been communicated to Mr [redacted] in writing
I am rejecting this response because: My car is burning oil, it is obvious On 1,miles to burn 1/to 1/a quart of oil is a lot That is not acceptable to me My car should not burn any oil I have never own a car that burns oil I bought this car new, got the oil changes done at Burnsville Toyota, and it burns oil That would be about a quart per oil change That is terrible They should stand behind what they sell They are also put a time limit on it I don't put a lot of miles on my car I'm NOT Happy at all Very dissatisfied customer
Initial Business Response /* (1000, 5, 2015/08/13) */
A refund of $was issued on august 6th to the credit card number given to us by ***We apologize for our oversight and accept responsibility for not taking care of this in a more efficient mannerIf a copy of the credit slip is
needed, we will be glad to provide it
Although we understand ***s concern and frustration, we are obligated to follow oil consumption procedures set forth by Toyota Motor Sales USA. These procedures can be provided upon request. If ***s vehicle falls in the parameters set by Toyota, we will be happy to repair it as the
guidelines state
I am rejecting this response because:
This statement is extremely flawedWhat Toyota Burnsville is doing is trying to distance itself from the issue at hand1. They sold me an engine which they said they did not have the VIN number of the engineIn other words, they knew the VIN prior to the sale of the engine. They said they did not have the history of the engine and take it as isI trusted them as an honest businessIn reality, they had the VIN but they refused to give me the VINA run of the VIN in CARFAX would show the car had a front on head collisionBurnsville Toyota admitted to the fault and still does not want to rectify the mistake2. If Burnsville Toyota ran a CARFAX, then they would not make the statement “the oil pan and gasket are not mechanical engine components covered by AAA”. The engine was defective prior to the engine being installed in my carThe obvious reason AAA is not covering the warranty is simple; an oil leak voids the warrantyThis is a statement coming from AAA directly Also, since Burnsville Toyota bought the engine, there is no way I could communicate directly with AAA auto parts3. “We are not provided data regarding the vehicle that used parts came from when we purchase the parts. A copy of the AAA Auto parts invoice can be provided upon request.” This is another flawed and contradicting statement, if Toyota Burnsville took the liberty to look at both AAA auto parts website and their invoice, then they would know the history of the engineThey would know the year, make and model including the VIN number of the car the engine came fromI have an invoice from AAA auto parts for another partIt will show all necessary information I requested of Toyota BurnsvilleThey sold me a Toyota Camry and said it was another Camry engine as a “like for like” engineIn reality, the engine in my car is a engine and this is a fraudulent practice. If they had the invoice of the car when they bought the engine, why did they not share that information? Why did they withhold this information? I bought my car from Burnsville Toyota and I have service my car with them for the past yearsThere has never been a time where I have had an issue of leaking oil pan or any issues with oil leaking. They sold me a defective engine, they lied about not having the VIN number of the engine and history of the engineThey are continuing to lie about what took placeThey acknowledged they made a mistake and I have proof to show that what they are doing is fraudulent and misleading consumers into believing they are making the best practice. I initially wanted to have Burnsville Toyota rectify the mistake they made, however, after receiving a declining letter from them, what I want is my reimbursement from so that I can get another party to fix the mistakeI will not accept some company to make mistakes and not hold themselves accountable for their mistakes. I am hurt by their lies and deceptive practices
The oil pan and gasket are not mechanical engine components covered by the AAA Auto Salvage warranty. That is why Mr. [redacted] was charged for their replacement. The Toyota 2AZFE is a 4 cylinder motor used in Camrys from 2007-2009 whose 5th digit is E. Mr....
[redacted] Camry VIN is [redacted]. The correct motor was installed in the vehicle. We are not provided data regarding the vehicle that used parts came from when we purchase the parts. A copy of the AAA Auto parts invoice can be provided upon request. The engine still functions as designed. There will be no reimbursement to the customer. This has been communicated to Mr. [redacted] in writing.
I am rejecting this response because:
My car is burning oil, it is obvious. On 1,164 miles to burn 1/4 to 1/2 a quart of oil is a lot. That is not acceptable to me. My car should not burn any oil. I have never own a car that burns oil. I bought this car new, got the oil changes done at Burnsville Toyota, and it burns oil. That would be about a quart per oil change. That is terrible. They should stand behind what they sell. They are also put a time limit on it. I don't put a lot of miles on my car. I'm NOT Happy at all. Very dissatisfied customer.
At this time my Parts and Service director, Mr. Paul [redacted], will reach out to Toyota Motor Sales USA on [redacted]'s behalf. Although the processes and procedures regarding the oil consumption bulletins are very explicit and strict, we will attempt to get special consideration for [redacted]. Please know that Toyota dealers do not have authority to perform any of these repairs outside of the manufacturers guidelines. We will do our best to get an exception for [redacted]. Our wish would be to expedite this as quickly as possible, but we will most likely need some time.
At this time my Parts and Service director, MrPaul [redacted] , will reach out to Toyota Motor Sales USA on [redacted] 's behalf Although the processes and procedures regarding the oil consumption bulletins are very explicit and strict, we will attempt to get special consideration for ***Please know that Toyota dealers do not have authority to perform any of these repairs outside of the manufacturers guidelines We will do our best to get an exception for *** Our wish would be to expedite this as quickly as possible, but we will most likely need some time
The oil pan and gasket are not mechanical engine components covered by the AAA Auto Salvage warranty That is why Mr [redacted] was charged for their replacement The Toyota 2AZFE is a cylinder motor used in Camrys from 2007-whose 5th digit is E Mr [redacted] Camry VIN is [redacted] The correct motor was installed in the vehicle We are not provided data regarding the vehicle that used parts came from when we purchase the parts A copy of the AAA Auto parts invoice can be provided upon request The engine still functions as designed There will be no reimbursement to the customer This has been communicated to Mr [redacted] in writing
I am rejecting this response because: My car is burning oil, it is obvious On 1,miles to burn 1/to 1/a quart of oil is a lot That is not acceptable to me My car should not burn any oil I have never own a car that burns oil I bought this car new, got the oil changes done at Burnsville Toyota, and it burns oil That would be about a quart per oil change That is terrible They should stand behind what they sell They are also put a time limit on it I don't put a lot of miles on my car I'm NOT Happy at all Very dissatisfied customer
Initial Business Response /* (1000, 5, 2015/08/13) */
A refund of $was issued on august 6th to the credit card number given to us by ***We apologize for our oversight and accept responsibility for not taking care of this in a more efficient mannerIf a copy of the credit slip is
needed, we will be glad to provide it
Although we understand ***s concern and frustration, we are obligated to follow oil consumption procedures set forth by Toyota Motor Sales USA. These procedures can be provided upon request. If ***s vehicle falls in the parameters set by Toyota, we will be happy to repair it as the
guidelines state
I am rejecting this response because:
This statement is extremely flawedWhat Toyota Burnsville is doing is trying to distance itself from the issue at hand1. They sold me an engine which they said they did not have the VIN number of the engineIn other words, they knew the VIN prior to the sale of the engine. They said they did not have the history of the engine and take it as isI trusted them as an honest businessIn reality, they had the VIN but they refused to give me the VINA run of the VIN in CARFAX would show the car had a front on head collisionBurnsville Toyota admitted to the fault and still does not want to rectify the mistake2. If Burnsville Toyota ran a CARFAX, then they would not make the statement “the oil pan and gasket are not mechanical engine components covered by AAA”. The engine was defective prior to the engine being installed in my carThe obvious reason AAA is not covering the warranty is simple; an oil leak voids the warrantyThis is a statement coming from AAA directly Also, since Burnsville Toyota bought the engine, there is no way I could communicate directly with AAA auto parts3. “We are not provided data regarding the vehicle that used parts came from when we purchase the parts. A copy of the AAA Auto parts invoice can be provided upon request.” This is another flawed and contradicting statement, if Toyota Burnsville took the liberty to look at both AAA auto parts website and their invoice, then they would know the history of the engineThey would know the year, make and model including the VIN number of the car the engine came fromI have an invoice from AAA auto parts for another partIt will show all necessary information I requested of Toyota BurnsvilleThey sold me a Toyota Camry and said it was another Camry engine as a “like for like” engineIn reality, the engine in my car is a engine and this is a fraudulent practice. If they had the invoice of the car when they bought the engine, why did they not share that information? Why did they withhold this information? I bought my car from Burnsville Toyota and I have service my car with them for the past yearsThere has never been a time where I have had an issue of leaking oil pan or any issues with oil leaking. They sold me a defective engine, they lied about not having the VIN number of the engine and history of the engineThey are continuing to lie about what took placeThey acknowledged they made a mistake and I have proof to show that what they are doing is fraudulent and misleading consumers into believing they are making the best practice. I initially wanted to have Burnsville Toyota rectify the mistake they made, however, after receiving a declining letter from them, what I want is my reimbursement from so that I can get another party to fix the mistakeI will not accept some company to make mistakes and not hold themselves accountable for their mistakes. I am hurt by their lies and deceptive practices
The oil pan and gasket are not mechanical engine components covered by the AAA Auto Salvage warranty. That is why Mr. [redacted] was charged for their replacement. The Toyota 2AZFE is a 4 cylinder motor used in Camrys from 2007-2009 whose 5th digit is E. Mr....
[redacted] Camry VIN is [redacted]. The correct motor was installed in the vehicle. We are not provided data regarding the vehicle that used parts came from when we purchase the parts. A copy of the AAA Auto parts invoice can be provided upon request. The engine still functions as designed. There will be no reimbursement to the customer. This has been communicated to Mr. [redacted] in writing.
I am rejecting this response because:
My car is burning oil, it is obvious. On 1,164 miles to burn 1/4 to 1/2 a quart of oil is a lot. That is not acceptable to me. My car should not burn any oil. I have never own a car that burns oil. I bought this car new, got the oil changes done at Burnsville Toyota, and it burns oil. That would be about a quart per oil change. That is terrible. They should stand behind what they sell. They are also put a time limit on it. I don't put a lot of miles on my car. I'm NOT Happy at all. Very dissatisfied customer.
At this time my Parts and Service director, Mr. Paul [redacted], will reach out to Toyota Motor Sales USA on [redacted]'s behalf. Although the processes and procedures regarding the oil consumption bulletins are very explicit and strict, we will attempt to get special consideration for [redacted]. Please know that Toyota dealers do not have authority to perform any of these repairs outside of the manufacturers guidelines. We will do our best to get an exception for [redacted]. Our wish would be to expedite this as quickly as possible, but we will most likely need some time.
[redacted]'s credit card was refunded $100 on 10-15-2017.