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Timberline Residential Reviews (3)

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At this time, I have not been contacted by Timberline Residential regarding...

complaint ID [redacted].

Review: I contracted him in February to install & paint a fence and install a patio, walkway and fire pit. He completed the fence and the quality of the work is well done, with the exception of the double gate sticking since the wood has swollen. And, he did not complete the finishing touches of trimming the top of the fence on either side of my house. It took him several months to complete the fence installation. The weather was snowy and rainy, however, there were many days of good weather. He never began painting the fence. He never began the patio installation, walkway nor fire pit. Im not going to elaborate on the numerous reasons he gave for not showing up day after day, week after week. Its irrelevant. This warning will only include the facts and recommendations based on my personal experience and opinion. I would highly recommend the following, if you contract with this company/individual:Do not over pay in upfront cost: My initial estimated job cost was $6,900, he requested $6,000 up front. I would NOT pay him this much upfront!! Make certain he adds completion dates to your contract. You will notice he will not commit to dates, even after the project has started. You will never know when to expect him and you will have to initiate the conversation email/call.His communication is poor and at times insulting. He will sell his work as a company (with his sons helping) but his sons were on location for a very minimal amount of time. Make certain you contract with the understanding you are contracting with a company and not an individual. I would ask him if his health can withstand what will be needed to complete your project. This will determine how long it will take to complete the job. Have him commit to having assistance on the job. He refused to provide an anticipated completion date. He did not make an effort to subcontract someone to complete the job. He would not commit to his sons helping in complete the job. He simply said he would not pay the difference I was having to pay the new contractor and that he would get the job done. I felt 4 months was too long to wait for a 3-4 day job to be completed so I cut my loses and hired someone to complete his work.Desired Settlement: I paid him in advance for the labor on the patio/walkway/firepit. I had a remaining balance for $700 after the job was completed, which he did not start. The new contractors charged me $1,700. I would like to be re-imbursed only for the difference in the amount I needed to pay the subcontractors to complete his work, $1,000.



I spoke with [redacted] with the company. He stated he contracted with the customer to do several jobs. He did complete the fence for [redacted] and she stated it was beautiful and she was happy. The company purchased all the materials for the job and was scheduled to start. The weather conditions delayed the project because the company did not feel comfortable digging because it could cause errosion. Once the weather permitted, the company started to dig out the foundation to start the patio. Around this time the company owner [redacted] caught a virus and was admitted into the hospital where he stayed for 6 days. He had pneumonia. The customer asked about the time frame and the company said they would have the job done as soon as possible with the weather conditions. The company received communication from [redacted] that stated she had found another contractor and requested for the company to come get their tools. The company was released from their contract at that time per [redacted] request. The $700.00 balance the customer owed the company was for completion of the patio,walkway and firepit. The company feels that although there were unfortunate circumstances that delayed the project including the weather, the customer is not warranted any money. The company started the project and paid for all materials which the customer currently has.



I have reviewed the offer made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]


The contractor neglected to mention:

1. When I asked, prior to signing the contract, if he had assistance, he stated his son's would be assisting with the jobs. I would not have signed the contract if I thought he was the only person working. He is older. He also advertises as a company, not an individual.

2. The work they began digging outside my back door was left for 3 weeks. It was directly outside my backdoor with piles of dirt and tools which was too much of a hazard to use my backdoor or area in the back. His son dug out that area but no one returned to complete the job. Neither of his sons. We agreed on a deadline date that he breached. I have that date agreement in an email.

3. I overpaid him for the labor of the patio and walkway. I owned him a balance of $700 but the cost to install (not including materials) the patio and walkway was $1300. Not all of the materials were here to complete the project. There was not enough crusher run, not sand used for the grout, no caps for the steps, no container strips to hold the stones in place from the outside.

Review: In November of 2013 we hired this contractor to build a fence on our property and the job was completed satisfactorily, we also paid this company a large deposit to build an extension on our existing deck which was contingent upon HOA approval. We did not obtain HOA approval because we shortly thereafter had an unforseen medical emergency which resulted in surgery and medical bills right before Christmas 2013. We have REPEATEDLY emailed the owner and owner's son asking for a refund for the deck deposit because we are not finanacially able to move forward with the project at the present time and asked several times for them to come back to our home and clean up the fence remains, trash and tools left in our yard from the fence project. The owner himself weas hospitalized and later responded that he would contact me via phone but never did. I emailed again and several days later the owners son contacted me via email and said he would have someone come out asnd clean up our yard but ignored my request regarding the refund for the deck project.Desired Settlement: All we want is the refund for the deck that has never been built and our yard to be cleaned up of the fence work remains. We harbor no ill feelings to the company due to the owners health condition but we do expect our money back for the work not performed as the deposit was $2741.00 for this deck to be built. The check was cashed by the owner [redacted] on 11/4/13 and a copy can be provided .We would like a refund within 7 business days.



[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Timberline Residential regarding complaint ID [redacted].


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Description: Fence - Sales, Service & Contractors

Address: 3031 Oakley Point Terrace, Henrico, Virginia, United States, 23233


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