I am in receipt of your letter of 3/27/concerning the complaints filed by *** *** *** who recently made a purchase of Samsung electric range, FER300SX, from us
We exchanged emails with *** *** before he purchased this product for $($after $rebate), while
the same one (the brand new product) is sold for $elsewhere Since he received the product, he accused us of selling a refurbished unit and demanded an exchangeAs an authorized appliance dealer, we have never sold any refurbished productsSince the customer himself hardwired the product instead of using a volt cord and a box as described in the manufacturer's Instructions, we were concerned about the possibility that the warranty might be void, and we could not accept the returnNevertheless, Samsung serviced the product under warranty despite the improper installation on the part of the customer
At that point, we told the customer that we would be willing to accept the return and refund the money or offer a year extended warranty valued up to $in case he decided to keep itThe customer, however, continues to Insist that he need an "upgrade" to a different model (he switched from his original demand of n exchange) by paying only for the difference between the models
We have no desire to continue doing business with an unreasonable customer like *** ***, so we told him that he could purchase the upgraded range from a different retailer (even If he may ha to spend a lot more) with the money we would gladly refundBasically, we are afraid of repeating the same conflicts and exchanging another 60+ emails once he makes another purchase from usHe is apparently upset about our reasonable offers to file the complaintsWe, however, believe that we have a right to refuse to sell for legitimate reasons
His statement of our lying to him about our inventory is completely a accusationIf requested, we will be happy to supply to show the email trail to show what happened
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I am in receipt of your letter of 3/27/concerning the complaints filed by *** *** *** who recently made a purchase of Samsung electric range, FER300SX, from us
We exchanged emails with *** *** before he purchased this product for $($after $rebate), while
the same one (the brand new product) is sold for $elsewhere Since he received the product, he accused us of selling a refurbished unit and demanded an exchangeAs an authorized appliance dealer, we have never sold any refurbished productsSince the customer himself hardwired the product instead of using a volt cord and a box as described in the manufacturer's Instructions, we were concerned about the possibility that the warranty might be void, and we could not accept the returnNevertheless, Samsung serviced the product under warranty despite the improper installation on the part of the customer
At that point, we told the customer that we would be willing to accept the return and refund the money or offer a year extended warranty valued up to $in case he decided to keep itThe customer, however, continues to Insist that he need an "upgrade" to a different model (he switched from his original demand of n exchange) by paying only for the difference between the models
We have no desire to continue doing business with an unreasonable customer like *** ***, so we told him that he could purchase the upgraded range from a different retailer (even If he may ha to spend a lot more) with the money we would gladly refundBasically, we are afraid of repeating the same conflicts and exchanging another 60+ emails once he makes another purchase from usHe is apparently upset about our reasonable offers to file the complaintsWe, however, believe that we have a right to refuse to sell for legitimate reasons
His statement of our lying to him about our inventory is completely a accusationIf requested, we will be happy to supply to show the email trail to show what happened
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.