TimberRidge Landscaping

Thank you for taking the time to address the concerns for both Mr [redacted] and Sagamore MeadowsMr [redacted] presented to Sagamore Meadows on 10-05-for a crownMr [redacted] was presented a treatment plan (Exhibit 1) for the estimated patient portionMr [redacted] signed the treatment plan that explicitly states that the treatment plan is "only an estimate and that the patient is financially responsible for all work"Mr [redacted] has been a patient with Sagamore Meadows since 04-03-2014, at which time, he signed a financial agreement (exhibit 2) that states that the patient is financially responsible for all workIn the year and a half that Mr [redacted] was a patient with Sagamore Meadows, Mr [redacted] signed approximately treatment plans agreeing to pay for our expertise and services.Mr [redacted] has said, on multiple occasions, because the treatment plan was "off", even though it was an estimate, he absolved himself of any financial responsibility and that we would have to "eat the difference", or he would spread a lot of bad reviews on social mediaIt is a moot point that Mr [redacted] says that he told us of the service rendered elsewhereIt is Mr [redacted] 's responsibility to know his insurance benefit plan, its maximum benefits, and the approximate amounts used.It appears that Mr [redacted] desires for us to take responsibility for his insurance utilization decisionsIt is our opinion that Mr [redacted] knew and accepted all financial responsibility work that he receivedWe ask that this case be dropped and that Mr [redacted] pay his bill, as he committed to both in word and in writing.We have very solid processes for presenting fees to our patientsWe educate consistently that our fees are separate from any insurance estimatesWe educate patients consistently that the insurance policies purchased by the patient are their own responsibility and any amounts their insurance chooses not to pay is their responsibilityAs an added service to them we don't ask for final payment of estimated amounts until the insurance either pays or denies their claim.Regards,DrDaniel W [redacted] , DDS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
NOTE: attached is the same response below.May 23, 2016
Revdex.com
Indianapolis, IN
Dear [redacted]:
 
I reviewed the response from Dr. [redacted].  I need you to continue to dispute the claim
with Dr. [redacted] for the following reasons:
·        
I called Dr. [redacted]’s office, LifeSmiles
dentistry in January, 2016 and was told that he does not own Sagamore Meadows.
·        
I called 
Kerri  [redacted] who was also listed
as an owner and my call was never returned.
·        
I have never talked to Dr. [redacted] nor have I
had a discussion with him about this situation. 
His response to the Revdex.com includes quotes – implying that we have had a
conversation.  I have never spoken to Dr.
[redacted] so how can he provide quotes of a conversation?  His response to the Revdex.com is as deceptive as
those of Sagamore Meadows implying in their insurance documentation.  He implied that we talked by putting words in
quotes, just as his statement on his estimates implied that they talked to my
insurance company. “Insurance estimated
based upon information from the insurance company.” 
·        
I did sign many estimates from Sagamore Meadows
and all of my previous claims were paid. 
This confirmed my belief that they did contact my insurance
company. 
·        
Dr. [redacted] informed Sagamore Meadows in April of 2015
that he performed the work that they referred me to him for a charge of
$700.00.  Carol, the office manager, made
a big point that I did not inform them of Dr. [redacted] work and that was why I no
longer had benefits, even though Dr. Heart informed Sagamore Meadows of the
work and charges back in April of 2015. So Dr. [redacted]’s response “It is a moot
point that Mr. [redacted] said that he had services rendered elsewhere” is
incorrect.   Further proof that I have
never had a conversation with Dr. [redacted] and I’m not sure where he is getting
his information.  This information was
available to them prior to their “estimate” and they should’ve known that my
benefits were used up for the year without even calling my insurance
company.  They never should’ve suggested
that I have this elective procedure until 2016. 
I trusted that they knew my information, because they were correct all
the previous times and they referred me to Dr. [redacted] and he shared my
information with them.  I also was in the
chair with gauze in my mouth, prepped for the procedure and not in a position
to call my insurance company.
·        
Dr. [redacted] did not address the $119.00 charge
to my Sagamore Meadows account on 10/19/15 without my signature.  I was never told about this charge, never
signed an estimate.   So I did not agree
to this charge!
·        
Based on Dr. [redacted]’s response I should not be
charged $119.00 since I did not get an estimate for this charge or sign for
it.  Their business practices are not
consistent.
 
I need the Revdex.com to continue to dispute these charges because
Dr. [redacted] has not acknowledged his ownership of Sagamore Meadows, addressed
all the issues  and I have no other way
to dispute these charges.
Thank you,
Steven [redacted]
Regards,
[redacted]

Thank you for taking the time to address the concerns for both Mr [redacted] and Sagamore Meadows. Mr. [redacted] presented to Sagamore Meadows on 10-05-2015 for a crown. Mr [redacted] was presented a treatment plan (Exhibit 1) for the estimated patient portion. Mr. [redacted] signed the treatment plan that...

explicitly states that the treatment plan is "only an estimate and that the patient is financially responsible for all work". Mr [redacted] has been a patient with Sagamore Meadows since 04-03-2014, at which time, he signed a financial agreement (exhibit 2) that states that the patient is financially responsible for all work. In the year and a half that Mr. [redacted] was a patient with Sagamore Meadows, Mr [redacted] signed approximately 10 treatment plans agreeing to pay for our expertise and services.Mr. [redacted] has said, on multiple occasions, because the treatment plan was "off", even though it was an estimate, he absolved himself of any financial responsibility and that we would have to "eat the difference", or he would spread a lot of bad reviews on social media. It is a moot point that Mr. [redacted] says that he told us of the service rendered elsewhere. It is Mr [redacted]'s responsibility to know his insurance benefit plan, its maximum benefits, and the approximate amounts used.It appears that Mr. [redacted] desires for us to take responsibility for his insurance utilization decisions. It is our opinion that Mr [redacted] knew and accepted all financial responsibility work that he received. We ask that this case be dropped and that Mr [redacted] pay his bill, as he committed to both in word and in writing.We have very solid processes for presenting fees to our patients. We educate consistently that our fees are separate from any insurance estimates. We educate patients consistently that the insurance policies purchased by the patient are their own responsibility and any amounts their insurance chooses not to pay is their responsibility. As an added service to them we don't ask for final payment of estimated amounts until the insurance either pays or denies their claim.Regards,Dr. Daniel W. [redacted], DDS