Time For Watches

Hi,I will issue a full refund of your order immediately.Thank you,***

Hi, We sincerely apologize that you are having trouble with this item was we do want you to be a happy and satisfied customerWe understand your concerns but please allow us to explain our position and our warrantyAs we explained we are not authorized dealers of these items and we do not provide the manufacturer's warrantyInstead we provide a two year in house warranty that covers all internal damages and issues you may encounterWe encourage our customers to inquire about the items and warranty and we try to provide the best customer service possibleUnfortunately we cannot authorize a repair with Tag Heuer but we can enact your warranty through our company and take the item back for a repairWe will fix it up and get it back to you as quickly as we canWould you like the repair information? Also what seems to be the trouble with the item? Thank you, ***

Hi,We sincerely apologize for the delay and for our lack of responsesWe are currently in a move and our systems have not been at 100%All of your information has checked out and we can ship the item out today with overnight shipping free of charge, or I can refund you now in fullPlease let me know what you would prefer.Thank you,***

Hi, The most we can do is a $refundWould this be agreeable to you? Thank you, Time For Watches

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I think I have the right for the right watch or the same value of the right watchDespite this is a cheat or a error, this is belong to the company!] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. The merchant has offered a refund or sending the product over night, free of charge. I would perfer the item sent overnightSincerely, *** ***

Hi,
We sincerely apologize for the situation as we want you to be a happy and satisfied customerAs you can see from the attached photo of your order information, the listing for this item as purchased was for model *** but as you can see from the reference ID the model was
***When shipping we use the reference ID to identify the item the customer selected*** manages its own listings and creates the ads for the seller and connect them to the sellers systems using the UPC numberWe have checked our information and the UPC number on this listing was correct but for whatever reason *** still listed the item incorrectlyWe have pulled the listing down and contacting *** about the error in hopes that their technical support team can resolve the matter
Unfortunately we do not have the item you that the listing advertised and we have never carried it, so we cannot arrange an exchange for youFurthermore a partial refund of $would also be impossible for us to doIn prior emails you stated that you came to the conclusion that you are entitled to $partial refund because that is the difference in retail value of the item you wanted and the item you actually got, but the actual purchase made was greatly discounted from the original retail costAs discussed in previous emails we offered you a $refund to compensate for the error, which you refusedAlternatively we offered to send you a prepaid return label to ship this item back to us for a full refund- which you also refusedUnfortunately those are our only two options at the moment
We want to resolve this for you because we want you to be a happy customer, but we are asking you to work with us to make that happen as this is an extreme situation which we are not at fault inThe listing error is the fault of ***We hope that we can work this out to your satisfaction
Thank you,
Time For Wathces

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is certainly satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi,I will issue a full refund of your order immediately.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I think I have the right for the right watch or the same value of the right watch. Despite this is a cheat or a error, this is belong to the company!]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,We sincerely apologize for the delay and for our lack of responses. We are currently in a move and our systems have not been at 100%. All of your information has checked out and we can ship the item out today with overnight shipping free of charge, or I can refund you now in full. Please let...

me know what you would prefer.Thank you,[redacted]

Hi,
The most we can do is a $60 refund. Would this be agreeable to you?
Thank you,
Time For Watches

Hi,
We sincerely apologize that you are having trouble with this item was we do want you to be a happy and satisfied customer. We understand your concerns but please allow us to explain our position and our warranty. As we explained we are not authorized dealers of these items and we do not...

provide the manufacturer's warranty. Instead we provide a two year in house warranty that covers all internal damages and issues you may encounter. We encourage our customers to inquire about the items and warranty  and we try to provide the best customer service possible. Unfortunately we cannot authorize a repair with Tag Heuer but we can enact your warranty through our company and take the item back for a repair. We will fix it up and get it back to you as quickly as we can. Would you like the repair information? Also what seems to be the trouble with the item?
Thank you,
[redacted]

Review: I purchased a Tag Heuer watch from Time For Watches on 11/**/12. I noticed when I received my watch it was in the original watch container but the warranty card was removed. I didn't think anything of it at the time but recently my watch needed to have some warranty work performed on it. When I contacted Tag Heuer they told me that I needed the warranty card in order to have them perform the warranty service for me. When I contacted Time For Watches to ask about the warranty card they told me they are only a "third party reseller" of this watch and it does not come with the manufacturer warranty. There is nothing on their website that states that their watches do not come with the full manufacturer warranty.Desired Settlement: I would like them to refund to me the cost of the warranty repair with Tag Heuer.

Business

Response:

Hi,

We sincerely apologize that you are having trouble with this item was we do want you to be a happy and satisfied customer. We understand your concerns but please allow us to explain our position and our warranty. As we explained we are not authorized dealers of these items and we do not provide the manufacturer's warranty. Instead we provide a two year in house warranty that covers all internal damages and issues you may encounter. We encourage our customers to inquire about the items and warranty and we try to provide the best customer service possible. Unfortunately we cannot authorize a repair with Tag Heuer but we can enact your warranty through our company and take the item back for a repair. We will fix it up and get it back to you as quickly as we can. Would you like the repair information? Also what seems to be the trouble with the item?

Thank you,

Review: Dear:

I odered Time for Watch's watch, which is Tissot Men's Couturier T035.407.16.051 Black Leather Swiss Automatic Watch with Black Dial Brand New, on Aug.** at [redacted] by [redacted], which order number is [redacted] But, on Aug.**, I received a watch which is T035.617.16.051. After several times and days, the company told me they do not have the right watch.

Thank you!Desired Settlement: Because the company made mistake, the company should be response for the mistake. I agree two ways:

One, the company compensates $120 dollars to me by VISA for the different price between the right watch and the wrong one;

two, the first ten-day period of next month I will go to New York, I exchange the right watch in the company by the wrong one.

Business

Response:

Hi,

We sincerely apologize for the situation as we want you to be a happy and satisfied customer. As you can see from the attached photo of your order information, the listing for this item as purchased was for model [redacted] but as you can see from the reference ID the model was [redacted]. When shipping we use the reference ID to identify the item the customer selected. [redacted] manages its own listings and creates the ads for the seller and connect them to the sellers systems using the UPC number. We have checked our information and the UPC number on this listing was correct but for whatever reason [redacted] still listed the item incorrectly. We have pulled the listing down and contacting [redacted] about the error in hopes that their technical support team can resolve the matter.

Unfortunately we do not have the item you that the listing advertised and we have never carried it, so we cannot arrange an exchange for you. Furthermore a partial refund of $120 would also be impossible for us to do. In prior emails you stated that you came to the conclusion that you are entitled to $120 partial refund because that is the difference in retail value of the item you wanted and the item you actually got, but the actual purchase made was greatly discounted from the original retail cost. As discussed in previous emails we offered you a $30 refund to compensate for the error, which you refused. Alternatively we offered to send you a prepaid return label to ship this item back to us for a full refund- which you also refused. Unfortunately those are our only two options at the moment.

We want to resolve this for you because we want you to be a happy customer, but we are asking you to work with us to make that happen as this is an extreme situation which we are not at fault in. The listing error is the fault of [redacted]. We hope that we can work this out to your satisfaction.

Thank you,

Time For Wathces

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I think I have the right for the right watch or the same value of the right watch. Despite this is a cheat or a error, this is belong to the company!]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

The most we can do is a $60 refund. Would this be agreeable to you?

Thank you,

Time For Watches

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is certainly satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company advertised a watch that I purchased 1/**/2015. My credit card immediately went through and payment was posted. For 2 weeks the product would not ship and the the business would not answer calls or return emails. When I finally got a hold of them, I was told they did not have the watch and it would not be avaialbe until sometime in March. I asked them to cancel the order and refund my money and was told it was refunded. It was not, and I asked them again and I'm still waiting for the refund. I've opened up a case with my bank to dispute the charge.Desired Settlement: I want them to refund my money. If they don't I'll work it out with my bank. My desired outcome is that this business is shut down because I've read similar reviews online of people having the same issues. They don't seem to practice ethical business.

Business

Response:

Hi,I will issue a full refund of your order immediately.Thank you,[redacted]

Review: I ordered a watch January [redacted] and never received it due to them saying invalid address. I contacted the USPS and they told me my address was correct. I contact time for watched and gave them my address PERSONALLY through email and they reshipped it and I have NOT received it still. It has been over a month and I am not happy at all and will not be ordering online again due to this experience with them. I need my watch it was suppose to arrive the latest of January [redacted]..it is February [redacted]...Desired Settlement: I just want my watch now. I'm never rude in this kind of matter, but this is ridiculous and I'm tired of waiting.

Review: I placed an order online with time for watches on 2/*, 298.95 dollars was also deducted from my account on 2/** Today is 2/**; I still have not received a confirmation email stating the watch has been shipped. I sent an email on 2/*, which still has gone unanswered. I called several times and I continue to get a message stating the inbox is full. I was able to reach someone on 2/* who stated my order is still being processed and he would expedite it. The order still hasn’t been shipped and I have tried to call several times, and the inbox is still full. I do not feel comfortable doing business with a company that does not answer their phone or respond to emails.Desired Settlement: I no longer wish to do business with the company and I would like to have my order cancelled and a full refund to my credit card.

Business

Response:

Hi,We sincerely apologize for the delay and for our lack of responses. We are currently in a move and our systems have not been at 100%. All of your information has checked out and we can ship the item out today with overnight shipping free of charge, or I can refund you now in full. Please let me know what you would prefer.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The merchant has offered a refund or sending the product over night, free of charge. I would perfer the item sent overnight. Sincerely, [redacted]