Time Investments

I just spoke to [redacted] at this office She stated they did speak with the patient and offered her a free modification The patient refused [redacted] said she went over the office return policy with the patient and the order is outside their return time for credit [redacted] said they did try to help but the patient was only concern with getting her money back in which the office is not willing to do.Let me know if I can help with anything else.Thank you, [redacted] Customer Service Supervisor [redacted]

I just spoke to [redacted] at this office.? She stated they did speak with the patient and offered her a free modification.? The patient refused.? [redacted] said she went over the office return policy with the patient and the order is outside their return time for credit.? [redacted] said they did try to help but the patient was only concern with getting her money back in which the office is not willing to do.Let me know if I can help with anything else.Thank you,? [redacted] Customer Service Supervisor [redacted]

When I called in on 5/7/ I did specifically state that I was desiring a refund and that was the reason for my call I was told that Dr [redacted] could decide whether or not I receive a refund by [redacted] I spoke with Dr [redacted] on May and he asked me to drop my orthotics at his office I dropped them off late afternoon on 5/14/ He said that foot levelers wouldn't give a refund, but that they would return my orthotics for modification and that was all that could be done As of today, 6/4/18, [redacted] with Dr [redacted] reports that they just received the instructions for taping from footlevelers Apparently, the office has no experience with taping for modification I would very much still prefer a refund than risk further pain for my left foot I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meresolutions were provided, "It appears the office just needed to follow up with the patient to either do the tape test so we could do an accurate modification or call us for a refund." The resolution that I would be satisfied with is a refund I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Foot Levelers has been in contact with Doctor [redacted] Doctor [redacted] has contacted the patient explaining that if the product does not work properly her will return to Foot Levelers for a full refund under the warranty

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me? Foot Levelers has been in contact with Dr [redacted] Dr [redacted] returned the orthotics and Foot Levelers has remade the foot orthotics for my sonIt has been agreed that my son would try the reconstructed/adjusted foot insoles and keep them, only if they provide the necessary relief and support for his feetIf after 2-weeks of continued wear, we find the product to be performing unsatisfactorily, then the foot orthotics will be returned to Foot Levelers for a full refund.? Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ok thanks the office is not open for me with my new job I told her that I work to whcih they are not openwell I tried I just want to make sure this goes on there record so noone else gets stuckRegards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Foot Levelers has been in contact with Dr [redacted] Dr [redacted] returned the orthotics and Foot Levelers has remade the foot orthotics for my sonIt has been agreed that my son would try the reconstructed/adjusted foot insoles and keep them, only if they provide the necessary relief and support for his feetIf after 2-weeks of continued wear, we find the product to be performing unsatisfactorily, then the foot orthotics will be returned to Foot Levelers for a full refund Regards, [redacted]

When I called in on 5/7/18. I did specifically state that I was desiring a refund and that was the reason for my call. I was told that Dr*** could decide whether or not I receive a refund by ***. I spoke with Dr*** on May and he asked me to drop my orthotics at his office. I dropped them off late afternoon on 5/14/18. He said that foot levelers wouldn't give a refund, but that they would return my orthotics for modification and that was all that could be done. As of today, 6/4/18, *** with Dr*** reports that they just received the instructions for taping from footlevelers. Apparently, the office has no experience with taping for modification. I would very much still prefer a refund than risk further pain for my left foot.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meresolutions were provided, "It appears the office just needed to follow up with the patient to either do the tape test so we could do an accurate modification or call us for a refund." The resolution that I would be satisfied with is a refund. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I just spoke to *** at this office. She stated they did speak with the patient and offered her a free modification. The patient refused. *** said she went over the office return policy with the patient and the order is outside their return time for credit. *** said they
did try to help but the patient was only concern with getting her money back in which the office is not willing to do.Let me know if I can help with anything else.Thank you, *** *** Customer Service Supervisor** *** *** *** ** ***
*** *** ***
*** ***

Foot Levelers has been in contact with Doctor *** Doctor *** has contacted the patient explaining that if the product does not work properly her will return to Foot Levelers for a full refund under the warranty

It looks like there wasn’t anything done from the office to the patient for a mod or refund hereDetails on the calls below. On 5/7/Dr*** ***’s office called in (*** and they described the patient having foot pain on one sideWe let them know that we could definitely do a
modification for the patient as the orthotics were within warranty until August of *** said she would call the patient and call us back. On 5/7/The patient, *** ***, called asking about warranty info with the orthotics*** said we work directly with the doctor’s office and they would facilitate anything neededThe patient said the office asked her to call us, but in the next call, the staff says the patient Googled our number*** told the patient that she’d call the office on her behalf so the office would contact her to help with any issues, including her refund question. On 5/7/*** made an outbound call to *** as promised that the patient called about the warrantyShe let *** know that we explained we would deal directly with the doctor’s office and directed her back to them to work out a solution for the patient.On 5/16/*** called in and got *** explained the left heel pain and that she brought the orthotics into the doctor’s office*** said we could increase the arches, for example, by conducting a tape test to get the patient to agree when they felt more reliefOnce that’s completed, we can then give the RA number to get them back to have a modification done*** sounded a little confused so *** said she’d email the tape test instructions to the doctor. On the calls, we never were asked about a refund, so for the benefit of the patient we talked about the modification route as they were under warranty*** confirmed that they needed to call back in a couple weeks to get the return number as that would be enough time to get the right increase with the tape. It appears the office just needed to follow up with the patient to either do the tape test so we could do an accurate modification or call us for a refund. See attached notes.

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
ok thanks the office is not open for me with my new job I told her that I work to whcih they are not openwell I tried I just want to make sure this goes on there record so noone else gets stuckRegards,
*** ***

It looks like there wasn’t anything done from the office to the patient for a mod or refund hereDetails on the calls below. On 5/7/Dr*** ***’s office called in (*** and they described the patient having foot pain on one sideWe let them know that we could definitely do a
modification for the patient as the orthotics were within warranty until August of *** said she would call the patient and call us back. On 5/7/The patient, *** ***, called asking about warranty info with the orthotics*** said we work directly with the doctor’s office and they would facilitate anything neededThe patient said the office asked her to call us, but in the next call, the staff says the patient Googled our number*** told the patient that she’d call the office on her behalf so the office would contact her to help with any issues, including her refund question. On 5/7/*** made an outbound call to *** as promised that the patient called about the warrantyShe let *** know that we explained we would deal directly with the doctor’s office and directed her back to them to work out a solution for the patient.On 5/16/*** called in and got *** explained the left heel pain and that she brought the orthotics into the doctor’s office*** said we could increase the arches, for example, by conducting a tape test to get the patient to agree when they felt more reliefOnce that’s completed, we can then give the RA number to get them back to have a modification done*** sounded a little confused so *** said she’d email the tape test instructions to the doctor. On the calls, we never were asked about a refund, so for the benefit of the patient we talked about the modification route as they were under warranty*** confirmed that they needed to call back in a couple weeks to get the return number as that would be enough time to get the right increase with the tape. It appears the office just needed to follow up with the patient to either do the tape test so we could do an accurate modification or call us for a refund. See attached notes

I just spoke to *** at this office. She stated they did speak with the patient and offered her a free modification. The patient refused. *** said she went over the office return policy with the patient and the order is outside their return time for credit. *** said they
did try to help but the patient was only concern with getting her money back in which the office is not willing to do.Let me know if I can help with anything else.Thank you, *** *** Customer Service Supervisor** *** *** *** ** ***
*** *** ***
*** ***

I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me? Foot Levelers has been in contact with Dr*** ***Dr*** *** returned the orthotics and Foot Levelers has remade the foot orthotics for my sonIt has been agreed that my son would try the reconstructed/adjusted foot insoles and keep them, only if they provide the necessary relief and support for his feetIf after 2-weeks of continued wear, we find the product to be performing unsatisfactorily, then the foot orthotics will be returned to Foot Levelers for a full refund.?
Regards,
*** ***

When I called in on 5/7/18.  I did specifically state that I was desiring a refund and that was the reason for my call.  I was told that Dr. [redacted] could decide whether or not I receive a refund by [redacted].  I spoke with Dr. [redacted] on May 14 and he asked me to drop my orthotics at his office.  I dropped them off late afternoon on 5/14/18.  He said that foot levelers wouldn't give a refund, but that they would return my orthotics for modification and that was all that could be done.  As of today, 6/4/18, [redacted] with Dr. [redacted] reports that they just received the instructions for taping from footlevelers.  Apparently, the office has no experience with taping for modification.  I would very much still prefer a refund than risk further pain for my left foot. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 2 resolutions were provided, "It appears the office just needed to follow up with the patient to either do the tape test so we could do an accurate modification or call us for a refund." The resolution that I would be satisfied with is a refund.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Foot Levelers has been in contact with Doctor [redacted].  Doctor [redacted] has contacted the patient explaining that if the product does not work properly her will return to Foot Levelers for a full refund under the warranty.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
ok thanks the office is not open for me with my new job I told her that I work 930 to 630 whcih they are not open. well I tried I just want to make sure this goes on there record so noone else gets stuckRegards,
[redacted]

I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  Foot Levelers has been in contact with Dr. [redacted]. Dr. [redacted] returned the orthotics and Foot Levelers has remade the foot orthotics for my son. It has been agreed that my son would try the reconstructed/adjusted foot insoles and keep them, only if they provide the necessary relief and support for his feet. If after 2-4 weeks of continued wear, we find the product to be performing unsatisfactorily, then the foot orthotics will be returned to Foot Levelers for a full refund. 
Regards,
[redacted]