Time Life

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Mr. P[redacted] is missing the point of my complaint. The re-packed Music Cd's from Malt Shop memories where resold  Under [redacted]s Jukebox Gems. They were duplicates they were selling again for $150.00 to the  public. I purchased the [redacted] Cd's in Jan 2014 & I  have located the receipt. The Malt shop was bought years ago, and of course I don't have the receipt. It does not matter where I purchased them, those sellers did not produce the CD's.  I have 17 Box Sets from Time Life, I think six I purchased from their TV add. I have been a trusted customer I think. The Company should  respond without pointing finger at other venues that sell their products. If they were defective CD's, naturally I would have gone back to [redacted] or other venues. But they did not duplicate the music, so there would not any recourse with them. It's very upsetting when a business can duplicate  boxes sets and sell under different titles. . There was quite year difference in the production of the two Box sets, Copyright  2006 for the Malt Shop Memories & 2012 copy for [redacted] JukeBox Gems . Just to note, I have tons of CD's, but I decided to place some my oldie box sets on my computer and transfer them to a thumb drive. That was this past week,when I discovered the duplication of the Box Sets. Be sure if I had realized it when I purchased them, I most certainly would have returned them according to your sales rules. I would be glade to return the [redacted] Jukekbox Gems, they are like new & I have a receipt. Now about Time Life representative, she asked me what they could do, and I did tell I would accept the Doo Wop Cd collection to settle the matter,, but she would have to check with headquarters. I never heard back from her, I had to recall & find Supervisor, at which time another representative informed me nothing could be done without receipts.  I don't think the sale rules should apply in my situation. for one the Music was duplicated and sold to the public. I don't know thinks it's fair to do business this way. I would appreciate the company would reconsider their finding in my complaint. As I mentioned before, I do own 17 Time Life Box Sets and I like their product. I purchase them all in good faith regardless of the venue , but I don't think I'm asking too much to settle this dispute.         [redacted]