Time to Hire

Attached is a detailed account of the exchange in the form of a word DOC.
Here is a brief summary of responses to his issues:
Essentially, [redacted] failed to read important and required documents as well as view required training videos which led to his failure to understand our service....

 [redacted] signed our agreement which states that we do not offer refunds (our website also says this plainly under "our guarantee") and also initialed the document that states that we do no guarantee hires or guarantee that all candidates will be qualified for his position. (also attached).
We offer proof that his campaign met our minimum requirements (30 responses from candidates by email or phone, also attached).
The attached DOC shows that we notified [redacted] of the TWO day campaign in multiple areas, yet he believed it was a one day campaign.
We go back up to about 90 days when we search resumes, so month-old resumes are totally normal and expected.
We use a keyword search to find resumes, and all resumes would have some of [redacted] keywords contained therein.  Part of the problem is due to [redacted] poor online reputation.  Candidates will always do a quick google search to research the company before contacting them.  One simply has to google "[redacted]" to find numerous accounts of fraud and poor customer service.  So there may be a quality candidate that fits the description, but the candidate never makes that call due to a very substandard online reputation.  We do our best to filter out these clients, but cannot detect them all.

[redacted] purchased a 400 campaign for Houston Roofing & Construction to begin on Tuesday, November 15th, 2016.
On 11/10 at 1:53pm ET, we sent [redacted] the setup confirmation that confirms the information he provided for the setup, including the two forwarding numbers [redacted] provided....

This email also contains two short instructional videos (Titles: What to Expect /  Answering Calls) that fully explain the campaign process and answer FAQ’s, in addition to including links to text versions of the information contained in the videos. This email requests to please respond with any updates within 24 hours, or to email support for a response within 5 minutes.   - Our CRM shows [redacted] opened the setup confirmation request on 11/10 at 2:07pm ET    - Automated email reminder for the setup approval request was sent to [redacted] on 11/10 at 4:03pm ET as we had not received any response.
On 11/11 at 4:45pm ET, [redacted] received the email approval request for the Houston Roofing & Construction campaign that would be sent to candidates; as well the message included a required test of the recruiting line stating to call from a different number than the two numbers shown to ensure [redacted] was receiving the notifications for candidate calls.   - Our CRM shows [redacted] opened the email approval request on 11/11 at 7:03pm ET   - Automated email reminder for the email approval request was sent to [redacted] on 11/12 at 4:50pm ET as we had not received any response.   - Our CRM shows [redacted] opened the reminder email approval request on 11/12 at 5:56pm ET   - Automated email reminder for the email approval request was sent to [redacted] on 11/13 at 4:54pm ET as we had not received any response.   - Our CRM shows [redacted] opened the reminder email approval request on 11/13 at 5:40pm ET   - Our CRM shows [redacted] re-opened the reminder email approval request on 11/14 at 10:10am ET and approved his outgoing candidate email and phone setup.   - Automated email to [redacted] upon approving his campaign was sent on 11/14 at 10:10am ET   - Our CRM shows [redacted] opened the start confirmation email on 11/14 at 10:23am ETOn 11/14 at 3:09pm ET we sent [redacted] the link containing all of the candidates contact information, as well as all of their corresponding resumes.   - Our CRM shows [redacted] opened the start confirmation email on 11/14 at 3:52pm ETOn 11/15 [redacted]’s campaign for Houston Roofing & Construction started as scheduled at 9am CT (10am ET).   - On 11/15 at 10:47am ET [redacted] from [redacted] left an extremely vulgar voicemail for his Account Manager. In the 19 second message, [redacted] used the F-word five times, including calling his Account Manager an “Ignorant [redacted] -This voicemail [redacted] was the first response or contact we received from [redacted].   - On 11/15 at 10:55am ET we received notification from his Account Manager to remove one of the forwarding numbers on [redacted]’s campaign; we confirmed to his Account Manager at 10:56am ET the update had been completed as requested.   - We received an unprofessional email in Support at 10:59am ET from [redacted] requesting the same number be removed.   - We responded at 11:11am ET confirming the number had been removed; and confirmed that this was the first contact we received from him based on the vulgar voicemail [redacted] left. We also expressed that he can always reach us via email in Support for the fastest response as we typically respond to all requests within 5-10 minutes; and to please let us know if he had any other updates.The resumes sourced were posted to the respective job boards they were pulled from by the candidates; we unfortunately do not know if a candidate has recently found work if they still have their resume posted. The keywords used for the Houston Roofing and Construction campaign did include the requested keywords provided by [redacted]. All of the resumes were pulled utilizing the requested zip code and radius, although candidates have the option to include areas they are interested in working within other than their current location when creating their profiles.All of our clients business is truly important to us and even though we were receiving extremely hostile and vulgar language/responses from [redacted] at Houston Roofing and Construction, we responded to his concerns with the utmost professionalism and care that we provide to all clients. On his 400 campaign, we provided an additional 113 resumes (513 resumes); they received a total of 19 email responses, as well as 72 candidate calls in response to their campaign.
[redacted] did contest the charges directly with his bank; however we received notice that his claim has been denied due to services and requests being fulfilled by us as promised.

Complaint: [redacted]The response is correct in that I read everything they sent us.  I reviewed the contract, and I selected the keywords and target area.  THe problem is that of the 500+ respondants a large number of them were located outside the target area.  The business has to accept some responsibility for the failure of this campaign.
 
We received a call from a man in CANADA who has NEVER worked in our industry who didn't know why we were contacting him.  We received a response from a stay-at-home mom who hasn't posted a resume since 2007.  I received emails from respodants all over the country who lemselves could draw a correlation between our talent needs and their skillsets.  A large part of the campaign left the target candidates confused, and left our team answering calls and emails which were a waste of time.  To date we have not hired a single candidate from the results of this campaign.
 
I understand that the company does not guarantee hires will be made, but if the campaign we more accurate the rusults would have been better.  I suggest the comapny chnage their marketing slogan to the following: "Send us money and we will send you junk."  At least their customers will better know what to expect.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
They are now trying to put the blame on my company when in fact this is not true. I got a call yesterday from the Owner Adam threatening me with a lawsuit if I didn't take this complaint down. I feel that it is my 5th amendment right to speak up when a company tells you one thing on the phone and then does another in writing. My mistake for trusting the people at Time to Hire. Second out of the hundreds of resumes they sent over to us. No one seemed to fit the position of what we were trying to hire. NOT ONE PERSON! I have about 2-3 bad reviews on line mainly due to ex employees and 1 client we had to sue (which I had won) due to her not paying her bill. So please tell me again why this would have no one to call here. If this was the case I would have no clients and no employees at all.  Now as you see on the Revdex.com I have no complaints at all mmmmmmm what does that tell you. So Adam quit passing the blame on to my company and please hand over the recorded conversations between me and your employees so we all can hear how you guys treat people or so called your clients. No I will not be taking down my complaints due to your threats of suing my company for slander or anything else. This is my full right as an American citizen. I suggest you refund my money before this gets worst for your company.
Sincerely,[redacted]