TIME ZONE

Weeks ago I brought a clock to be fixed by the TimeZone at Grossmont Center. After five weeks and $200 later, I was told the clock was ready. I picked it up, and immediately noticed it had not been dusted or cleaned; still, I took it home-- I was still hoping that it was working, as I was told it had been fixed. I arrived home with the clock, hung it on its place on the wall and... still doesn't work.

The TimeZone took the money, took five weeks, and did nothing. The clock is as not-working as it was when I brought it to them.

Review: TIME ZONE IS A FRAUD!

Let me preface this by saying that I own a DateJust Rolex that I purchased in 2007 and the watch is real. I purchased it from [redacted], CA and bought it brand new with all the paperwork, box, etc.

Although I absolutely love my Rolex, I am NOT a watch connoisseur by any means, don't really know the industry or business, and feel that I may have fallen for an old con.

Recently I dropped my watch and it stopped working. I called Royal Maui Jewelers and talked to them about my problem, and they told me that it had been several years since my purchase date and my watch was well overdue for service. Apparently it should be serviced every 2-3 years; as I mentioned before, I am a total novice that just likes my watch and doesn't know these things. They told me when their watchmaker would be in and I decided that I would have to wait some time before I could make it due to my work schedule.

About a week after that, I went to Grossmont Center to TIME ZONE to have a couple of batteries replaced in my wife's watches. I noticed that they had a sign detailing the costs for various repairs of different brands, and, last on the list was Rolex at $550, which was the same price quoted to me by [redacted] (apparently, this is a standard price across the board).

I began to discuss the possibility of leaving my watch with the owner of TIME ZONE in order to have it serviced there. I was told he was one of three people "certified" in San Diego to have the watch fixed and that anyplace you take it to would charge the same amount as it was set by Rolex. He went over all of the things that I would get, including:

- Completely redone exterior bezel and band to remove all scratches (would look "brand new" when returned)

- New parts on the interior that are standard with any service

- Additional parts that I needed to replace the broken ones as a result of dropping the watch

In addition, if I paid an additional fee of about $90 at the time, he would provide a further "cleaning" (the fee is normally about $200 or something).

It took about 6 weeks to get my watch back as it was supposedly sent off to Rolex to get fixed. I went in to pick it up and it was functioning properly. It didn't look very clean but I was in a rush and figured I'd check it out later.

Today I happened to be next door to Royal Maui Jewelry and noticed that my watch was extremely dirty. It was grimy in the band and around the bezel, and I looked and saw that there were scratches everywhere, just like when I left it.

I went into Royal Maui and spoke with one of what I assume are the managers, as he was very informative and showed me several watches that were recently sent into Rolex and the difference was astonishing. They looked like they were just purchased...not well worn and used like mine! I began to think that my watch hadn't been sent in at all!

To make a long story as short as possible: they opened up the watch and were actually able to see that no repair work had really been done. There were no new parts, no missing parts; everything was factory original. Basically, there was probably something very minor that had happened and the "watchmaker" at the below establishment was able to correct himself.

Bottom line:

- My watch was never sent into Rolex

- The parts that were supposedly "ordered to fix it directly from Rolex" through this supposed "kit of parts he had to order that cost him $450" was a total, bogus lie as there were no parts ever ordered at all

- He did an inferior work job; I saw through the lens dirt and grime with according to the Rolex Certified Watchmaker NO official person would ever leave there; in fact, there was a large fingerprint left on the inside of the casing.

- Nothing was taken out though and no aftermarket parts were put in, it's still all original and intact.

My recourse here is obviously to chargeback the amount I paid to him. However, I want this merchant to understand why this chargeback is occurring and I will be following through with ALL available legal recourse including possibly filing a criminal complaint in the future for fraud.Desired Settlement: I have already filed a debit card chargeback. I expect the merchant to fully cooperate, refund the money and accept full responsibility and CEASE to offer Rolex service to any customers.