Timeless Homes LLC

They refuse to take responsibility for their mistakeAs for it being months
since the inspection, the evidence is visible on the picture THEY took and included in in their reportThey say they are professional experts, yet they missed a big problemI would not have bought this house if I had known of this problemResults of this problem were extensive black mold in the walls that cost me $to fixThey offered $which is unacceptable. Thank you for your assistance. ***

The terms of our contract (that *** accepted on 08/15/2017) clearly state that we should be contacted immediately with any complaintsThe reason for this is so that we (White Glove Home Inspections) can have a qualified, licensed contractor go to the property and provide an objective (third party) review of the complaintThe home was inspected on 08/16/*** called our office (three months later) on 11/02/and asked that I talk to *** *** (the “contractor” that had completed repairs to the home)From our short telephone conversation, Darrel did not sound knowledgeable about construction in general, so I checked with the registrar of Contractors and found that he is not licensedA home inspection is a visual evaluation of a home at a particular point in timeThings do wear out, break, deteriorate and fail over time and we cannot foresee or project when these events might happenAt the time of the inspection no leaks, damp areas or mold was foundWhen we were contacted “repairs” had already been completed and we were never given the opportunity to participate in any capacityAlthough *** breached the contract, our (full refund) offer is still available

Identifying the age of mechanical equipment is not a requirement for Home InspectorsWe do provide this service at no additional charge as a value added benefit to our clientsWe rely on a third party company whose only purpose is to provide accurate information about deciphering serial numbers to
determine the age of thousands of unitsI still believe we accurately reported the age of this A/C unit however I also want our clients to be happy with our service.I contacted the customer on Friday, June (two days before the complaint) and agreed to give them a full refundOn Monday, June we learned that the card we had on file was no longer valid so we mailed a check the following day

We are serious about customer satisfactionOn December 7, I reached out to *** to offer complete restitution despite her refusal to let us know about the issue months earlierShe has not responded