Timeless Traditions

To: Revdex.com/ [redacted] From: Caryn R [redacted] , Timeless Traditions Complaint # ID [redacted] Date: 10/3/16Re: [redacted] -Fax: ###-###-#### [redacted] Thank you for the opportunity to respond on our behalfWe are familiar with [redacted] 's situationOur customer service person Shirley, has been trying to resolve itThe customer still has the furniture in her homeOn September 14th, we offered to resolve the issue and FIX piece of furniture...going beyond our poilcy for Scratch 'n Dent items.We posted Ads and prices with pictures on Facebook to draw customers to our storeThis customer purchased the sofa over the phone on 8/11/and was told by her salesperson Larry that it was a FINAL SALEShe was encouraged to come In to see if first bust she insisted over the phoneWe have other steel framed sofas, but she wanted a great deal.Then, she then returned to purchase something else from us two days after 8/13/from the same area of our Scratch 'n Dent and signed the sales receipt showing all sales are finalAttached are supporting documentation pages.Attachments A - Contact historyAttachment B- Receipt Noting Final Sale and FB (Facebook) Special along with her phone order charge receipt.Attachment C- The second piece of furniture that she purchased after she bought the first one ? over the phone, and then came back for another item two days later (as a satisfied customer).? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Note:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? It was not broken when she picked it up and not when she made another new purchase on August 13th

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below I have tried to call and speak with the owner to resolve this issue with the couch since AugustShe has never respondedShe had Shirley contact me twice since AugustI was told they would have their furniture man look at it to see if they could fix it for $150.00.? Shirley also said that it was a scratch and dent piece which it was never stated on the ad.? The couch was also wrapped and on its side for me to pick up? SaturdayWhen I was there? on Saturday? to pick up the couch I also bought a chairThe chair is fineShirley said that I came twice to their location and I did not.? I paid for the couch over the phone bc that's what she said I had to do.? Shirley also said to me what do you expect when u buy a $couch (original price was $349.00)!!! And said that she takes care of everything not the ownerShirley also said to me they don't take furniture back bc people could have lice or scabies!!! She has been very rude and not willing to work this out.? I researched them also after the fact and they have had multiple people complain that the furniture breaks and they don't refund or exchange.? I have three kids and we have no where to sit in my living room bc of the broken couch.? I just want my money back at this pointI don't ever want to do business with them again.? I also emailed Shirley multiple times and have never received a response.? I am just frustrated that a business can do this to people Regards, [redacted]

***Thank you for the opportunity to respond on our behalfWe are familiar with [redacted] 's situationOur customer service person Shirley, has been trying to resolve itThe customer still has the furniture in her homeOn September 14th, we offered to resolve the issue and FIX her piece of furniture...going beyond our store policy for Scratch n Dent (AS IS) itmesWe posted Ads and prices with pictures on Facebook to draw customers to our storeThis customer purchased the sofa over the phone on 8/11/and was told by her salesperson Larry that is was a FINAL SALEShe was encouraged to come in to see if first, but she insisted over the phone to buy itWe have other steel framed sofas, but she wanted a great deal.Then, she then returned to the store once again to purchase something else from us...two days later 8/13/from the same area of our Scratch n dent AS ISAttached are supporting documentation pagesAttachments A - Contact historyAttachments B - The second Piece of furniture that she purchased after she bought the firs oneover the phone, and then came back for another item tow days later (initially as a satisfied customer) Note: It was not broken when she picked it up and not when she made another new purchase on August 13th

To: Revdex.com/ [redacted] From: Caryn R [redacted] , Timeless Traditions Complaint # ID [redacted] Date: 10/3/16Re: [redacted] -Fax: ###-###-#### [redacted] Thank you for the opportunity to respond on our behalfWe are familiar with [redacted] 's situationOur customer service person Shirley, has been trying to resolve itThe customer still has the furniture in her homeOn September 14th, we offered to resolve the issue and FIX piece of furniture...going beyond our poilcy for Scratch 'n Dent items.We posted Ads and prices with pictures on Facebook to draw customers to our storeThis customer purchased the sofa over the phone on 8/11/and was told by her salesperson Larry that it was a FINAL SALEShe was encouraged to come In to see if first bust she insisted over the phoneWe have other steel framed sofas, but she wanted a great deal.Then, she then returned to purchase something else from us two days after 8/13/from the same area of our Scratch 'n Dent and signed the sales receipt showing all sales are finalAttached are supporting documentation pages.Attachments A - Contact historyAttachment B- Receipt Noting Final Sale and FB (Facebook) Special along with her phone order charge receipt.Attachment C- The second piece of furniture that she purchased after she bought the first one over the phone, and then came back for another item two days later (as a satisfied customer) Note: It was not broken when she picked it up and not when she made another new purchase on August 13th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

***Thank you for the opportunity to respond on our behalfWe are familiar with *** ***'s situationOur customer service person Shirley, has been trying to resolve itThe customer still has the furniture in her homeOn September 14th, we offered to resolve the issue and FIX her piece of furniture...going beyond our store policy for Scratch n Dent (AS IS) itmes. We posted Ads and prices with pictures on Facebook to draw customers to our storeThis customer purchased the sofa over the phone on 8/11/and was told by her salesperson Larry that is was a FINAL SALEShe was encouraged to come in to see if first, but she insisted over the phone to buy itWe have other steel framed sofas, but she wanted a great deal.Then, she then returned to the store once again to purchase something else from us...two days later 8/13/from the same area of our Scratch n dent AS ISAttached are supporting documentation pages. Attachments A - Contact historyAttachments B - The second Piece of furniture that she purchased after she bought the firs oneover the phone, and then came back for another item tow days later (initially as a satisfied customer). Note: It was not broken when she picked it up and not when she made another new purchase on August 13th

To: Revdex.com/*** *** *** From: Caryn R***, Timeless Traditions Complaint # ID *** Date: 10/3/16Re: *** -Fax: ###-###-####***Thank you for the opportunity to respond on our behalfWe are familiar with *** ***'s situationOur customer service person
Shirley, has been trying to resolve itThe customer still has the furniture in her homeOn September 14th, we offered to resolve the issue and FIX piece of furniture...going beyond our poilcy for Scratch 'n Dent items.We posted Ads and prices with pictures on Facebook to draw customers to our storeThis customer purchased the sofa over the phone on 8/11/and was told by her salesperson Larry that it was a FINAL SALEShe was encouraged to come In to see if first bust she insisted over the phoneWe have other steel framed sofas, but she wanted a great deal.Then, she then returned to purchase something else from us two days after 8/13/from the same area of our Scratch 'n Dent and signed the sales receipt showing all sales are finalAttached are supporting documentation pages.Attachments A - Contact historyAttachment B- Receipt Noting Final Sale and FB (Facebook) Special along with her phone order charge receipt.Attachment C- The second piece of furniture that she purchased after she bought the first one over the phone, and then came back for another item two days later (as a satisfied customer). Note: It was not broken when she picked it up and not when she made another new purchase on August 13th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have tried to call and speak with the owner to resolve this issue with the couch since AugustShe has never respondedShe had Shirley contact me twice since AugustI was told they would have their furniture man look at it to see if they could fix it for $150.00. Shirley also said that it was a scratch and dent piece which it was never stated on the ad. The couch was also wrapped and on its side for me to pick up SaturdayWhen I was there on Saturday to pick up the couch I also bought a chairThe chair is fineShirley said that I came twice to their location and I did not. I paid for the couch over the phone bc that's what she said I had to do. Shirley also said to me what do you expect when u buy a $couch (original price was $349.00)!!! And said that she takes care of everything not the ownerShirley also said to me they don't take furniture back bc people could have lice or scabies!!! She has been very rude and not willing to work this out. I researched them also after the fact and they have had multiple people complain that the furniture breaks and they don't refund or exchange. I have three kids and we have no where to sit in my living room bc of the broken couch. I just want my money back at this pointI don't ever want to do business with them again. I also emailed Shirley multiple times and have never received a response. I am just frustrated that a business can do this to people
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I have tried to call and speak with the owner to resolve this issue with the couch since AugustShe has never respondedShe had Shirley contact me twice since AugustI was told they would have their furniture man look at it to see if they could fix it for $150.00.? Shirley also said that it was a scratch and dent piece which it was never stated on the ad.? The couch was also wrapped and on its side for me to pick up? SaturdayWhen I was there? on Saturday? to pick up the couch I also bought a chairThe chair is fineShirley said that I came twice to their location and I did not.? I paid for the couch over the phone bc that's what she said I had to do.? Shirley also said to me what do you expect when u buy a $couch (original price was $349.00)!!! And said that she takes care of everything not the ownerShirley also said to me they don't take furniture back bc people could have lice or scabies!!! She has been very rude and not willing to work this out.? I researched them also after the fact and they have had multiple people complain that the furniture breaks and they don't refund or exchange.? I have three kids and we have no where to sit in my living room bc of the broken couch.? I just want my money back at this pointI don't ever want to do business with them again.? I also emailed Shirley multiple times and have never received a response.? I am just frustrated that a business can do this to people
Regards,
*** ***

To: Revdex.com/[redacted] From: Caryn R[redacted], Timeless Traditions Complaint # ID [redacted] Date: 10/3/16Re: [redacted] -Fax: ###-###-####[redacted]Thank you for the opportunity to respond on our behalf. We are familiar with [redacted]'s situation. Our customer service person...

Shirley, has been trying to resolve it. The customer still has the furniture in her home. On September 14th, we offered to resolve the issue and FIX piece of furniture...going beyond our poilcy for Scratch 'n Dent items.We posted Ads and prices with pictures on Facebook to draw customers to our store. This customer purchased the sofa over the phone on 8/11/16 and was told by her salesperson Larry that it was a FINAL SALE. She was encouraged to come In to see if first bust she insisted over the phone. We have other steel framed sofas, but she wanted a great deal.Then, she then returned to purchase something else from us two days after 8/13/16 from the same area of our Scratch 'n Dent and signed the sales receipt showing all sales are final. Attached are supporting documentation pages.Attachments A - Contact historyAttachment B- Receipt Noting Final Sale and FB (Facebook) Special along with her phone order charge receipt.Attachment C- The second piece of furniture that she purchased after she bought the first one  over the phone, and then came back for another item two days later (as a satisfied customer).                                                                               Note:                                It was not broken when she picked it up and not when she made another new purchase on August 13th.

[redacted]Thank you for the opportunity to respond on our behalf. We are familiar with [redacted]'s situation. Our customer service person Shirley, has been trying to resolve it. The customer still has the furniture in her home. On September 14th, we offered to resolve the issue and FIX her piece of furniture...going beyond our store policy for Scratch n Dent  (AS IS) itmes. We posted Ads and prices with pictures on Facebook to draw customers to our store. This customer purchased the sofa over the phone on 8/11/16 and was told by her salesperson Larry that is was a FINAL SALE. She was encouraged to come in to see if first, but she insisted over the phone to buy it. We have other steel framed sofas, but she wanted a great deal.Then, she then returned to the store once again to purchase something else from us...two days later 8/13/16 from the same area of our Scratch n dent AS IS. Attached are supporting documentation pages. Attachments A - Contact historyAttachments B - The second Piece of furniture that she purchased after she bought the firs oneover the phone, and then came back for another item tow days later (initially as a satisfied customer).                                                                 Note:                 It was not broken when she picked it up and not when she made another new purchase on August 13th.