Initial Business Response /* (1000, 6, 2015/06/17) */
We are in receipt of your letter dated June 8, regarding the above captioned matter
Mr*** has been issued a credit on his account dating back to MayWe have notified Mr*** of the credit to his accountThe appropriate action
has been taken and the issue has been resolved
Initial Consumer Rebuttal /* (2000, 8, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The distribution manager on this route is working with the carrier and the address has been removed from the Shopping News distribution. We feel that this issue will be resolved for the next delivery date of 3/19. We apologize for any inconvenience to this customer and are taking the
proper actions to work with the carrier so that this product is not delivered to the customer in the future
The customer did subscribe to home delivery/print delivery of the Saturday and Sunday St. Cloud Times via the Extreme Coupon event in April. The customer signed up for 5 copies. On June 3, 2017 the distribution team reduced delivery of our product and no longer delivers the product to...
the city in which the customer resides (Holdingford, MN). A letter was sent prior to this change. With the delivery method change came a different price for distribution of our product via US Mail. We have refunded the customer $87.99 with a refund date of 10/3. This account was under review by our escalation customer service team noted on the account on 8/24. We apologize for the delay in review but the refund as requested has been approved and the customer should see it within the next business week.
Hi, I'm responding on behalf of the Site Director at the Consumer Solutions Center: We’ve been unable to reach this customer but after a review of his account he reached us on July 12, 2017 and we did a stop/save on the account for $30 a month for 7day, which is his current rate. ...
At this there’s no pending price increases of his account. The price fluctuation that are on the account are for a Premium Edition in September and the Thanksgiving Day surcharge in November. A message was left at the phone number given by the customer. If the customer has any questions, please call our customer service department at ###-###-####. Thank you.
I reviewed the account information and do see that we provided an adjustment to the account that would have delivered the delivery of the Times if Ms. [redacted] would not have cancelled. I did call Ms. [redacted] and apologized for the confusing information she has been receiving. While I’m not...
able to refund the adjusted amount I did offer to send a $15 gift card to Ms. [redacted] to resolve the issue. She was happy with this resolution. The card is being mailed today. Please let me know if I can be of further assistance. [redacted] VP Customer Service and Call Center Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 6, 2015/06/17) */
We are in receipt of your letter dated June 8, regarding the above captioned matter
Mr*** has been issued a credit on his account dating back to MayWe have notified Mr*** of the credit to his accountThe appropriate action
has been taken and the issue has been resolved
Initial Consumer Rebuttal /* (2000, 8, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The distribution manager on this route is working with the carrier and the address has been removed from the Shopping News distribution. We feel that this issue will be resolved for the next delivery date of 3/19. We apologize for any inconvenience to this customer and are taking the
proper actions to work with the carrier so that this product is not delivered to the customer in the future
The customer did subscribe to home delivery/print delivery of the Saturday and Sunday St. Cloud Times via the Extreme Coupon event in April. The customer signed up for 5 copies. On June 3, 2017 the distribution team reduced delivery of our product and no longer delivers the product to...
the city in which the customer resides (Holdingford, MN). A letter was sent prior to this change. With the delivery method change came a different price for distribution of our product via US Mail. We have refunded the customer $87.99 with a refund date of 10/3. This account was under review by our escalation customer service team noted on the account on 8/24. We apologize for the delay in review but the refund as requested has been approved and the customer should see it within the next business week.
Hi, I'm responding on behalf of the Site Director at the Consumer Solutions Center: We’ve been unable to reach this customer but after a review of his account he reached us on July 12, 2017 and we did a stop/save on the account for $30 a month for 7day, which is his current rate. ...
At this there’s no pending price increases of his account. The price fluctuation that are on the account are for a Premium Edition in September and the Thanksgiving Day surcharge in November. A message was left at the phone number given by the customer. If the customer has any questions, please call our customer service department at ###-###-####. Thank you.
I reviewed the account information and do see that we provided an adjustment to the account that would have delivered the delivery of the Times if Ms. [redacted] would not have cancelled. I did call Ms. [redacted] and apologized for the confusing information she has been receiving. While I’m not...
able to refund the adjusted amount I did offer to send a $15 gift card to Ms. [redacted] to resolve the issue. She was happy with this resolution. The card is being mailed today. Please let me know if I can be of further assistance. [redacted] VP Customer Service and Call Center Operations