Times Square Photo Inc.

February 6, 2015*** *** ***
*** *** *** ***Bristow, VA ***Dear *** ***:I am writing to you behalf of Cardinal Management Group, Inc., regarding complaint number *** that you filed with the Revdex.com.*** ***, according to our records you own and/or reside
in the *** *** Community Association, and according to your complaint, you were unable to complete the sale on your home to a purchaser that was seeking FHA funding.In most cases FHA certification and re-certification is completed by the Association’s Legal Counsel Counsel is required to execute an affidavit stating that 85% of owner’s accounts are current with their assessments This was not the case at the time of the renewal.Collection practices of delinquent accounts are an ongoing function of Counsel and Management on behalf of the Association Your inference that Management had “waited until the FHA certification expired….to even start dealing with it” is an incorrect accusation and simply just not the case Collections of unit owner’s assessments are and continue to be one of Management’s (and the Association’s) top priorities With the help of counsel, the Association takes aggressive steps to collect money; steps that include, but are not limited to, judgments, rent garnishments, property liens, and where the law allows, suspension of common association privileges.I’m sorry that your contract was not ratified due to the community FHA certification The Board of Directors is working with Management and Counsel to aggressively collect funds to attain a satisfactory percentage of delinquent accounts for the re-certification process.If you have any questions, please contact me directly on ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I find it unsettling that the board and HOA only began "aggressively collecting" and being proactive after the issue had grown into a problemThey should always be aggressive with collection, not just when FHA certification is at stakeThe delinquency rate shouldn't even have an opportunity to get near 15%.
Regards,
*** ***

After a lengthy investigation regarding this issue, it has been reported by the property manager that the Board of Directors of this community has agreed to reimburse the owner of *** *** *** the amount of $

Dear [redacted]: I am addressing your complaint to the Revdex.com on behalf of Cardinal Management Group, Inc. and your Home Owners Association. In a recent meeting with your Community Manager and after reviewing her email log of correspondence with you, it is evident that there was a lack...

of specificity in regards to the unit door as you described. The Community Manager will send a representative to inspect and investigate this issue.  Depending on what is discovered a determination will be made of responsibility of repair and that determination will communicated directly with you.

Dear [redacted]:I certainly understand your frustration and what you seem to
think is a logical request for a refund. 
We respectfully disagree.  We find
that no tort was committed and stand by our original decision and response.  We will not issue a refund as you requested.Sincerely,Patrick. M[redacted]Cardinal Management Group, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Cardinal admits that the property resale documents they sold
me via electronic transaction through their website were “dated”, hence
invalid, at the time of purchase, yet they still refuse to refund me.  This is unethical and illegal.  Because I paid $318 for an official condo document
package from Cardinal’s website and received invalid/void documents, I am owed
a refund of $318.  Even more absurd is
that this $318 included a $54.50 “rush fee” to expedite the delivery of the
defective product.
Regards,
[redacted]

February 6, 2015[redacted]Woodbridge, VA [redacted]Dear [redacted]:I am writing to you behalf of Cardinal Management Group, Inc., regarding complaint number [redacted] that you filed with the Revdex.com.[redacted], according to our records you own and/or...

reside in the [redacted] Community Association, and according to your complaint you may be unable to sell your own home to FHA purchaser because the Association lost its FHA certification.Your statement is correct. The Association's re-certification was not submitted due to the high number of delinquent accounts in the community.  [redacted], in most cases FHA certification and re-certification is completed by the Association’s Legal Counsel.  Counsel is required to execute an affidavit stating that 85% of owners’ accounts are current with their assessments.  This was not the case at the time of the renewal; therefore, the renewal was not submitted.Collection practices of delinquent accounts are an ongoing function of Counsel and Management on behalf of the Association.  Collections of unit owners’ assessments are and continue to be one of Management’s (and the Association’s) top priorities.  With the help of Counsel, the Association takes aggressive steps to collect money; steps that include, but are not limited to, judgments, rent garnishments, property liens, and where the law allows, suspension of common association privileges.I’m sorry that your community faces this situation; it is not for the lack of effort by Management and Legal Counsel to collect from owners who do not pay assessments.  The Board of Directors is working with Management and Counsel to aggressively collect funds to attain a satisfactory percentage of delinquent accounts for the re-certification process.If you have any questions, please contact me directly on ###-###-####.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Cardinal’s refusal to take accountability for transmitting
invalid documents is unacceptable, and their arguments are unfounded. They
still owe me a refund of $318.
Cardinal claims that their “dated” documents were “not
defective”.  This is of course
untrue.  A legal document that has been superseded
by a newer version is in fact void.
Cardinal claims that the documents were updated in “August”.  Cardinal also reports that “The documents
were delivered to the perspective purchaser prior to the updates (meaning they
crossed in production).”  Cardinal has
just contradicted itself here.  The documents
were updated in August by the association. 
The FREE owner mailing sent by Cardinal to all owners was postmarked
9/4/14.  I purchased the official documents
9/8/14 – which is AFTER the owner mailings were sent out, proving that they
sold me an invalid document package.
Cardinal’s response argues that they do not owe me a refund
for the invalid electronic documents transmitted through [redacted], because they
mailed me the correct documents on paper in the mail.  These owner mailings are FREE, paid for
through condominium dues (Cardinal admits in their argument #3 that they mailed
them “to all unit owners of record”). 
These owner mailings do NOT cost $318 and are in no way related to the
electronic transaction for the purchase of legal condo documents from an
objective third party for property resale. 
The purpose for transmitting resale documents through the third party is
to certify that the property contract is legal. 
The seller is not supposed to provide the documents to the buyer out of
their own personal archive.  If I could
have done that, then I would not have bothered to pay $318 for the official
package!
Because I paid $318 for an official condo doc package from Cardinal’s
website (through third party [redacted]) and received invalid/void documents,
I am owed a refund of $318.
Regards,
[redacted]

November 10, 2014To: The Revdex.com of Metro Washington DCI am writing to you on behalf of Cardinal Management Group, Inc. of Woodbridge Virginia regarding the above referenced complaint.The facts of the matter are as follows:1. Documents for “resale” of homes and condominiums are...

produced by a third party vendor [redacted]. They were ordered on-line through a link on the Cardinal Management Group homepage directly to that company’s website. 2. The documents were updated by the Board of Directors in late August, adding (3) three resolutions. 3. The documents were mailed to all unit owners of record, the first week of September after approval and prior to their uploading to the third party vendor, [redacted] for inclusion in the resale packet. 4. The realtor [redacted] was informed of the mailing by the property manager. She was advised to check the mailbox of the (then vacant) unit. 5. The documents were delivered to the perspective purchaser prior to the updates (meaning they crossed in production). 6. The product was not defective...you can have a dated document but not a defective document. 7. The manager offered to email the resolutions to the realtor to make the document complete. The property manager did not hang up on the Realtor. The call was politely terminated when the Realtor became belligerent with the manager.The company is not going to refund the cost of document production.Thank you,Patrick MCHRO Principal

Review: I came to this store and asked if they can recommend a video recorder that has particular feature. I need to record sports practice, and when instructor sees student making a mistake, stop recording and quickly replay last 5 or 10 seconds of the clip, without scrolling from the beginning of the clip.

Salesman recommended Samsung HMX-F90 camera, which I bought. He did demo the feature on a very short clip, and made me believe that the feature was supported. I asked about their return policy, and the answer was '90 days'.

When I got home and looked ar the camera again, I found that the model DOES NOT support the desired feature. They also did not give me a bill of sale, only debit card receipt. I tried to return the camera to the store next day, and they refused qouting their policy - no refund, exchange only.

Maybe formally this is nothing illegal, but it sucks. Salesman behaved as a misleading and dishonest crook.Desired Settlement: Ideally would like to return camera for full refund, plus I want my feedback to be known by potential customers.

Business

Response:

This customer inspected the merchandise for over thirty minutes before purchasing.

Signs are clearly posted no refunds cash or credit card. Both on the wall and credit card reciept.

Sorry, we cannot assist this customer any further at this time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: