[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Cardinal’s refusal to take accountability for transmitting invalid documents is unacceptable, and their arguments are unfoundedThey still owe me a refund of $ Cardinal claims that their “dated” documents were “not defective” This is of course untrue A legal document that has been superseded by a newer version is in fact void Cardinal claims that the documents were updated in “August” Cardinal also reports that “The documents were delivered to the perspective purchaser prior to the updates (meaning they crossed in production).” Cardinal has just contradicted itself here The documents were updated in August by the association The FREE owner mailing sent by Cardinal to all owners was postmarked 9/4/ I purchased the official documents 9/8/– which is AFTER the owner mailings were sent out, proving that they sold me an invalid document package Cardinal’s response argues that they do not owe me a refund for the invalid electronic documents transmitted through [redacted] , because they mailed me the correct documents on paper in the mail These owner mailings are FREE, paid for through condominium dues (Cardinal admits in their argument #that they mailed them “to all unit owners of record”) These owner mailings do NOT cost $and are in no way related to the electronic transaction for the purchase of legal condo documents from an objective third party for property resale The purpose for transmitting resale documents through the third party is to certify that the property contract is legal The seller is not supposed to provide the documents to the buyer out of their own personal archive If I could have done that, then I would not have bothered to pay $for the official package! Because I paid $for an official condo doc package from Cardinal’s website (through third party [redacted] ) and received invalid/void documents, I am owed a refund of $ Regards, [redacted]
November 10, 2014To: The Revdex.com of Metro Washington DCI am writing to you on behalf of Cardinal Management Group, Incof Woodbridge Virginia regarding the above referenced complaint.The facts of the matter are as follows:Documents for “resale” of homes and condominiums are produced by a third party vendor [redacted] They were ordered on-line through a link on the Cardinal Management Group homepage directly to that company’s websiteThe documents were updated by the Board of Directors in late August, adding (3) three resolutionsThe documents were mailed to all unit owners of record, the first week of September after approval and prior to their uploading to the third party vendor, [redacted] for inclusion in the resale packetThe realtor [redacted] was informed of the mailing by the property managerShe was advised to check the mailbox of the (then vacant) unitThe documents were delivered to the perspective purchaser prior to the updates (meaning they crossed in production)The product was not defective...you can have a dated document but not a defective documentThe manager offered to email the resolutions to the realtor to make the document completeThe property manager did not hang up on the RealtorThe call was politely terminated when the Realtor became belligerent with the manager.The company is not going to refund the cost of document production.Thank you,Patrick MCHRO Principal
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Cardinal admits that the property resale documents they sold me via electronic transaction through their website were “dated”, hence invalid, at the time of purchase, yet they still refuse to refund me This is unethical and illegal Because I paid $for an official condo document package from Cardinal’s website and received invalid/void documents, I am owed a refund of $ Even more absurd is that this $included a $“rush fee” to expedite the delivery of the defective product Regards, [redacted]
February 6, [redacted] Woodbridge, VA ***Dear [redacted] :I am writing to you behalf of Cardinal Management Group, Inc., regarding complaint number [redacted] that you filed with the Revdex.com[redacted] , according to our records you own and/or reside in the [redacted] Community Association, and according to your complaint you may be unable to sell your own home to FHA purchaser because the Association lost its FHA certification.Your statement is correctThe Association's re-certification was not submitted due to the high number of delinquent accounts in the community [redacted] , in most cases FHA certification and re-certification is completed by the Association’s Legal Counsel Counsel is required to execute an affidavit stating that 85% of owners’ accounts are current with their assessments This was not the case at the time of the renewal; therefore, the renewal was not submitted.Collection practices of delinquent accounts are an ongoing function of Counsel and Management on behalf of the Association Collections of unit owners’ assessments are and continue to be one of Management’s (and the Association’s) top priorities With the help of Counsel, the Association takes aggressive steps to collect money; steps that include, but are not limited to, judgments, rent garnishments, property liens, and where the law allows, suspension of common association privileges.I’m sorry that your community faces this situation; it is not for the lack of effort by Management and Legal Counsel to collect from owners who do not pay assessments The Board of Directors is working with Management and Counsel to aggressively collect funds to attain a satisfactory percentage of delinquent accounts for the re-certification process.If you have any questions, please contact me directly on ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Cardinal’s refusal to take accountability for transmitting invalid documents is unacceptable, and their arguments are unfoundedThey still owe me a refund of $ Cardinal claims that their “dated” documents were “not defective” This is of course untrue A legal document that has been superseded by a newer version is in fact void Cardinal claims that the documents were updated in “August” Cardinal also reports that “The documents were delivered to the perspective purchaser prior to the updates (meaning they crossed in production).” Cardinal has just contradicted itself here The documents were updated in August by the association The FREE owner mailing sent by Cardinal to all owners was postmarked 9/4/ I purchased the official documents 9/8/– which is AFTER the owner mailings were sent out, proving that they sold me an invalid document package Cardinal’s response argues that they do not owe me a refund for the invalid electronic documents transmitted through [redacted] , because they mailed me the correct documents on paper in the mail These owner mailings are FREE, paid for through condominium dues (Cardinal admits in their argument #that they mailed them “to all unit owners of record”) These owner mailings do NOT cost $and are in no way related to the electronic transaction for the purchase of legal condo documents from an objective third party for property resale The purpose for transmitting resale documents through the third party is to certify that the property contract is legal The seller is not supposed to provide the documents to the buyer out of their own personal archive If I could have done that, then I would not have bothered to pay $for the official package! Because I paid $for an official condo doc package from Cardinal’s website (through third party [redacted] ) and received invalid/void documents, I am owed a refund of $ Regards, [redacted]
November 10, 2014To: The Revdex.com of Metro Washington DCI am writing to you on behalf of Cardinal Management Group, Incof Woodbridge Virginia regarding the above referenced complaint.The facts of the matter are as follows:Documents for “resale” of homes and condominiums are produced by a third party vendor [redacted] They were ordered on-line through a link on the Cardinal Management Group homepage directly to that company’s websiteThe documents were updated by the Board of Directors in late August, adding (3) three resolutionsThe documents were mailed to all unit owners of record, the first week of September after approval and prior to their uploading to the third party vendor, [redacted] for inclusion in the resale packetThe realtor [redacted] was informed of the mailing by the property managerShe was advised to check the mailbox of the (then vacant) unitThe documents were delivered to the perspective purchaser prior to the updates (meaning they crossed in production)The product was not defective...you can have a dated document but not a defective documentThe manager offered to email the resolutions to the realtor to make the document completeThe property manager did not hang up on the RealtorThe call was politely terminated when the Realtor became belligerent with the manager.The company is not going to refund the cost of document production.Thank you,Patrick MCHRO Principal
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Cardinal admits that the property resale documents they sold me via electronic transaction through their website were “dated”, hence invalid, at the time of purchase, yet they still refuse to refund me This is unethical and illegal Because I paid $for an official condo document package from Cardinal’s website and received invalid/void documents, I am owed a refund of $ Even more absurd is that this $included a $“rush fee” to expedite the delivery of the defective product Regards, [redacted]
February 6, [redacted] Woodbridge, VA ***Dear [redacted] :I am writing to you behalf of Cardinal Management Group, Inc., regarding complaint number [redacted] that you filed with the Revdex.com[redacted] , according to our records you own and/or reside in the [redacted] Community Association, and according to your complaint you may be unable to sell your own home to FHA purchaser because the Association lost its FHA certification.Your statement is correctThe Association's re-certification was not submitted due to the high number of delinquent accounts in the community [redacted] , in most cases FHA certification and re-certification is completed by the Association’s Legal Counsel Counsel is required to execute an affidavit stating that 85% of owners’ accounts are current with their assessments This was not the case at the time of the renewal; therefore, the renewal was not submitted.Collection practices of delinquent accounts are an ongoing function of Counsel and Management on behalf of the Association Collections of unit owners’ assessments are and continue to be one of Management’s (and the Association’s) top priorities With the help of Counsel, the Association takes aggressive steps to collect money; steps that include, but are not limited to, judgments, rent garnishments, property liens, and where the law allows, suspension of common association privileges.I’m sorry that your community faces this situation; it is not for the lack of effort by Management and Legal Counsel to collect from owners who do not pay assessments The Board of Directors is working with Management and Counsel to aggressively collect funds to attain a satisfactory percentage of delinquent accounts for the re-certification process.If you have any questions, please contact me directly on ###-###-####