TimeSaver Software - Room Viewer

May 5, 2015Revdex.com of SanDiego, Orange & ImperialViewridge Ave., #200San Diego CA 92123-1688Attention: *** ***Re: Complaint *** *** ***ID ***I have looked into the matter as requested and confirm the
purchase of a Room maintenanceAgreement March 3, 2014, for the amount of $673.75.During the first Half of 2014, we remade our web site and moved it to a new web hostDuringthis switch over some temporary functional glitches occurred, but all have been resolved.After or during the process of a customer purchasing our software, an upgrade or maintenancecontract, they are first directed to our web site to download our latest software and then to calltech support for an authorization code that activates the softwareWe prefer to provide theauthorization code by telephone, while the customer is activating the software to assist with anyissues that may come up during this process.Our contact telephone number (***) ***-*** and email address at***@timesaversoftware.com have remained unchanged since before the subject purchase.Our tech support department practice is to record all contact events with customers andpotential customers in our data base programWe have no record of any contact with thiscustomer after the purchaseIf she never called or otherwise made contact with our techsupport personnel, we would not have been able to assist herWe do not know why ourcustomer may have been unable to contact us for assistance.We are here to support our customers, provide authorization codes and any other assistancethey may require.I have directed our tech support department to make a special effort to reach out to thiscustomer by email and telephone call to her daytime phone number, (405) 425-3270.Sincerely,*** ***President

May 5, 2015Revdex.com of SanDiego, Orange & Imperial4747 Viewridge Ave., #200San Diego CA 92123-1688Attention: [redacted]Re: Complaint [redacted]ID [redacted]I have looked into the matter as requested and confirm the purchase of a Room maintenanceAgreement...

March 3, 2014, for the amount of $673.75.During the first Half of 2014, we remade our web site and moved it to a new web host. Duringthis switch over some temporary functional glitches occurred, but all have been resolved.After or during the process of a customer purchasing our software, an upgrade or maintenancecontract, they are first directed to our web site to download our latest software and then to calltech support for an authorization code that activates the software. We prefer to provide theauthorization code by telephone, while the customer is activating the software to assist with anyissues that may come up during this process.Our contact telephone number ([redacted]) [redacted] and email address at[redacted]@timesaversoftware.com have remained unchanged since before the subject purchase.Our tech support department practice is to record all contact events with customers andpotential customers in our data base program. We have no record of any contact with thiscustomer after the purchase. If she never called or otherwise made contact with our techsupport personnel, we would not have been able to assist her. We do not know why ourcustomer may have been unable to contact us for assistance.We are here to support our customers, provide authorization codes and any other assistancethey may require.I have directed our tech support department to make a special effort to reach out to thiscustomer by email and telephone call to her daytime phone number, (405) 425-3270.Sincerely,[redacted]. [redacted]President

Review: My company purchased this catering room layout software in 2011. We were also paying an annual maintenance agreement per contract. We stopped receiving service, returned calls, and emails around the end of 2012. We assumed the company went out of business. In 2014, we received an email from Room Viewer stating that they had been upgrading their systems etc. See email from him on 1/21/14 below:---------------------------Dear [redacted],Thank you for your email. You are currently licensed for Room Viewer Deluxe Enterprise, as a 5-User Network. The cost for your Maintenance Agreement renewal is $673.75, and would include the upgrade to version 8.5. Over the past few months we have been busy with the new software release, a new website is forthcoming, and our computers have all been replaced, making keeping in touch tough at times. We hope that all of those wrinkles will be ironed out in the forthcoming weeks, as we recover all of our data, and contacts. Please let me know if you would like an invoice sent out.Regards,[redacted] DeLaOTimeSaver Software[redacted]@timesaversoftware.comwww.timesaversoftware.com---------------...⇄ we sent them a check for the total requested we never heard from or spoke with them again and have been unsuccessful getting in touch with anyone via phone messages or emails returned. We also never received the promised service or upgrade. Can you let me know if this business possibly closed or was it possibly a scam?I appreciate your assistance very much.Sincerely,[redacted]Group Sales ManagerRemington [redacted], OK [redacted]_______________________________________Desired Settlement: Refund of maintenance agreement payment (673.75) or the actual upgrade they were supposed to perform plus a years worth of maintenance if they are still a legitimate business.

Business

Response:

May 5, 2015Revdex.com of SanDiego, Orange & Imperial4747 Viewridge Ave., #200San Diego CA 92123-1688Attention: [redacted]Re: Complaint [redacted]ID [redacted]I have looked into the matter as requested and confirm the purchase of a Room maintenanceAgreement March 3, 2014, for the amount of $673.75.During the first Half of 2014, we remade our web site and moved it to a new web host. Duringthis switch over some temporary functional glitches occurred, but all have been resolved.After or during the process of a customer purchasing our software, an upgrade or maintenancecontract, they are first directed to our web site to download our latest software and then to calltech support for an authorization code that activates the software. We prefer to provide theauthorization code by telephone, while the customer is activating the software to assist with anyissues that may come up during this process.Our contact telephone number ([redacted] and email address at[redacted]@timesaversoftware.com have remained unchanged since before the subject purchase.Our tech support department practice is to record all contact events with customers andpotential customers in our data base program. We have no record of any contact with thiscustomer after the purchase. If she never called or otherwise made contact with our techsupport personnel, we would not have been able to assist her. We do not know why ourcustomer may have been unable to contact us for assistance.We are here to support our customers, provide authorization codes and any other assistancethey may require.I have directed our tech support department to make a special effort to reach out to thiscustomer by email and telephone call to her daytime phone number, (405) 425-3270.Sincerely,[redacted]President