Timeshare Cancel Professionals

[redacted] Ms [redacted] paid another company called Discover BTSE to assist her with a timeshare cancellation We were never paid by Ms [redacted] or Discover to remove her name from her timeshare contractWe were working on her pro bono as a favor to Discover BTSE along with other clients who were also pro bonoHer salesperson’s name is not listed but [redacted] has never been to Ohio or sold any timeshare cancellations to any clients who were recruited through Discover BTSE The batch of clients we did receive from Discover were sold by a [redacted] Any refund would need to be with the company she originally purchased with Ms***’s last communication with us was Jan6, via email, not Nov28, as she has stated She mentioned she was worried about her credit when we spoke to her in January We asked her to forward any negative marks if there were any The marks would have been illegal and we would assist her in having them removed immediately Ms [redacted] decided to file a complaint with the Revdex.com instead of continuing to work with us If Ms [redacted] would like to continue the process we are glad to help

[redacted] Ms. [redacted] paid another company called Discover BTSE to assist her with a timeshare cancellation.  We were never paid by Ms. [redacted] or Discover to remove her name from her timeshare contract. We were working on her pro bono as a favor to Discover BTSE along with...

other clients who were also pro bono. Her salesperson’s name is not listed but [redacted] has never been to Ohio or sold any timeshare cancellations to any clients who were recruited through Discover BTSE.  The batch of clients we did receive from Discover were sold by a [redacted]. Any refund would need to be with the company she originally purchased with.  Ms. [redacted]’s last communication with us was Jan. 6, 2016 via email, not Nov. 28, 2015 as she has stated.  She mentioned she was worried about her credit when we spoke to her in January.  We asked her to forward any negative marks if there were any.  The marks would have been illegal and we would assist her in having them removed immediately.  Ms. [redacted] decided to file a complaint with the Revdex.com instead of continuing to work with us.  If Ms. [redacted] would like to continue the process we are glad to help.

Ms. [redacted] hired us to assist her in removing her name from her timeshare with GrandSeas.  During the process GrandSeas switched ownership and became Exploria. This does prolong the process.  Ms. [redacted] did not sign a contract with Exploria and it is a red tape...

issue.  If Ms. [redacted] would have allowed us to continue working towards a cancellation her name would already be removed from the timeshare. In June 2015 she received a notice from a 3rd party debt collector.  We did stop the collection attempt, but when the collection agency attempted to extract money from her illegally she decided she wanted a refund.   In July Ms. [redacted]’s credit was illegally marked by a third party debt collection agency during our process and we put her through our credit repair to remove any negative marks. Through our process all negative credit marks were removed. Furthermore, we do not have proof that she actually sent the cease and desist letter to the third party debt collector to prevent her credit from being marked in the first place.  We have done everything on our end to move forward to a cancellation of contract for Ms. [redacted].  To date I do not have proof Ms. [redacted] is still in a timeshare contract.  If she is we would be glad to finish a cancellation for her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10866113, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I want a refund from them as they advertise on the internet and on the recorded message when you call. I did everything they said, sent papers they questioned, probably have receipt. The company had to sign for them. That was part of the instructions, and that is what I did. Also, I begged from June until October for this to completely get resolved! Why? I have a child in college and was unable to borrow a penny over this. I pleaded with this company. Finally, I hired lawyers out of Mt. Juliet, TN to resolve this issue, which they have and a QuitClaim deed was done two weeks ago by lawyers in Mt. Juliet. I have repeatedly asked this company I have filed the complaint against for a refund as they guaranteed. And [redacted] refuses to honor his advertised guarantee. I WANT MY REFUND. It is simple.

Review: I have requested a 100 money back guarantee because this company did not and could not resolve my time share problem. They clearly state 100% money back guarantee on the web. I have copies of it also, in case it suddenly disappears. I have repeatedly requested the refund, and the company will not comply.Desired Settlement: I want my 100% money back guarantee directly mailed to me. [redacted]

Review: I hired TimeShareCancel as a company that would work on my behalf to get my timeshare contract with Silverleaf Resorts canceled. TimeShareCancel has a statement on the website as well as on their phone message that after a customer has retained their services and is unable to be released from their contract after going through the process, monies will be repaid. This is supposed to be a 100% money-back guarantee. I paid a total of $1,400 for the services that did not render the cancellation of the timeshare contract. There were two separate credit card charges--one of $951 on January 28, 2013 and another charge of $449 made on February 1, 2013. I have completed all actions as directed by [redacted], the sole representative that I've had contact with through TimeShareCancel. These actions included the following in no certain order: Wrote letters about the misrepresentation of the timeshare, the poor quality of service, sent letters certified, scanned copies of correspondence when I received them from Silverleaf Resorts and contacted TimeShareCancel when I was contacted via telephone by Silverleaf Resorts. I always followed up with getting advice from Matthew however, I am still in a contract with Silverleaf Resorts after 10 months. [redacted] said that it would normally takes a 2-3 months for contracts to be canceled. Since I continue to get bills showing how much I need to pay off my account balance and am still in the Silverleaf Resorts database as an owner, this means my account is still active and that I am entitled to a 100% money back guarantee. On October 22, 2013, I requested in writing to [redacted] with TimeShareCancel that I wanted my money back. [redacted] response was that if I wanted to keep the timeshare then this is not grounds for a refund but otherwise, he would contact the Attorney General and Realestate Commission. He also said that if there were any adverse actions on my credit report, then he would write letters on my behalf to get them removed. In the meantime, none of these actions took place. On October 28, 2013, I called and spoke to [redacted]. During our conversation, I told Matthew that I am still getting bills as an account holder and the purpose of me was to get out of the contract so I would not have any negative actions on my credit report, I continued to ask approximately 15 times for a refund of the money I paid to him. Again[redacted] inferred that I wanted to keep my contract with Silverleaf Resorts and that he would now send letters on my behalf to the Attorney General or Realestate Commission. I told [redacted] if he was working on my behalf, he would have already sent letters to the appropriate business organizations. I felt it this was a reputable business, I would not have had to ask for a refund already in writing and over 15 times via this telephone conversation and been ignored each time. I told [redacted] that I would have my attorney contact him since he appeared to be scamming me as well and hung up the phone since he was making no attempt to refund my money for failing to get me out of my contract. On November 8, 2013, I made a final attempt to get a resolution with TimeShareCancel. I left a message with [redacted] to call me back and he only responded via email saying that he would still send letters to the appropriate organizations so Silverleaf would release me from my contract and would take any further correspondence from me and my attorney in writing. Again, I emailed him back saying that I wanted my money back before I filed a claim against TimeShareCancel with the BetterBusinessBureau. He never responded back to me.Desired Settlement: I want a full credit card refund of $1,400 put on the same credit card used to pay for TimeShareCancel services.

Business

Response:

We have been in contact with this client since she requested our assistance early this year. She had been scammed by a timeshare company and requested help in navigating her through a dispute and cancelation process. At the time she contracted with us, we had informed her of our success with her particular resort and alerted her of the typical timeframe that the process takes. Although we do offer a money back guarantee, we do not include a timeframe for our process because many different uncontrollable circumstance affects the length of the process. We have NEVER failed to navigate a client through a successful cancelation. Once we provided her with her case and assisted her in submitting her dispute directly with the resort, we observed a normal wait and response time from the resort. However, the resort inexplicably and uncontrollably delayed their typical release timeframe which is out of our hands. Our instructions to our clients are to keep us informed and up to date on any activities or correspondence so we can continue to assist them. We did not receive contact from this client for several months after which time she expressed her desire for a refund. She was informed that we have additional steps that we employ to achieve the results which are not taken in a chance to allow the resort a chance to amicably resolve the situation. After some back and forth communication with the client, we arrived at an amicable resolution to continue to work her case with assistance from the Real Estate Commission. She was given additional documentation and instructions as per our regular process and she has now sent out said documentation. Although we contractually are in no way held to a timeframe of completion of services, we agreed to place a timeframe of three more months for resolution or we would refund the client- with the stipulation that when we achieved the inevitable cancelation afterwards, the client would honor their part of the agreement and pay our fee again. We have had thousands of satisfied customers who we have helped in our many years of service. It is unfortunate that this complaint has occurred, but we are confident that this client will achieve her desired results and she will render this complaint resolved. Thank you for the opportunity to respond.

Sent on: 12/12/2013 6:04:49 PM